Tesla Motors Club
Aloha,
It appears that our neighbor island customers will now have to pick up their new Tesla in Honolulu and deliver the car to Young Brothers for shipment. This has been communicated to a number of customers/potential customers on the Big Island. This is apparently a policy that has taken effect on October 1. This corporate decision is either a big mistake or a sign of rough spots ahead. Whatever the reason, it will create a really poor customer experience.
Prior to this change, the delivery experience in neighbor islands was already filled with room for improvement. Deliveries were being made out in the open and sometimes in the dark and delivery specialists rush through the process leaving customers unconfident in their first moments of ownership. The hope was that this would eventually improve. There are many ideas on how this could be. Requiring customers to take a flight to Honolulu in order to take delivery and for them to deliver the cars to the port is definitely not one of them. Tesla is requiring customers to jump through even more hoops to get their purchase, more than what other dealers are putting their customers through.
This is a very disappointing development - it sets the customer experience back several notches and will have an impact on the adoption of Tesla products in neighbor islands. I hope that this policy is rescinded and that customers are allowed to receive their cars at a local port.
Noel
It appears that our neighbor island customers will now have to pick up their new Tesla in Honolulu and deliver the car to Young Brothers for shipment. This has been communicated to a number of customers/potential customers on the Big Island. This is apparently a policy that has taken effect on October 1. This corporate decision is either a big mistake or a sign of rough spots ahead. Whatever the reason, it will create a really poor customer experience.
Prior to this change, the delivery experience in neighbor islands was already filled with room for improvement. Deliveries were being made out in the open and sometimes in the dark and delivery specialists rush through the process leaving customers unconfident in their first moments of ownership. The hope was that this would eventually improve. There are many ideas on how this could be. Requiring customers to take a flight to Honolulu in order to take delivery and for them to deliver the cars to the port is definitely not one of them. Tesla is requiring customers to jump through even more hoops to get their purchase, more than what other dealers are putting their customers through.
This is a very disappointing development - it sets the customer experience back several notches and will have an impact on the adoption of Tesla products in neighbor islands. I hope that this policy is rescinded and that customers are allowed to receive their cars at a local port.
Noel