Well, it's hopefully taken care of. I did some sleuthing, figured out who the Service Manager was on LinkedIn, based on their email naming pattern, guessed his email, and copied my sales guy about my frustration and disappointment with the location and the brand, within 30 minutes the service advisor called me a bit salty saying he was trying to get approval and I didn't need to go around him, but he has approval now, and they used goodwill and took care of it for me. I really hate being that asshole to do that, but it works.