Well, it's hopefully taken care of. I did some sleuthing, figured out who the Service Manager was on LinkedIn, based on their email naming pattern, guessed his email, and copied my sales guy about my frustration and disappointment with the location and the brand, within 30 minutes the service advisor called me a bit salty saying he was trying to get approval and I didn't need to go around him, but he has approval now, and they used goodwill and took care of it for me. I really hate being that asshole to do that, but it works.
Such good news. You get an A+ in my book. So many people would have not went the distance to continue to get this resolved and just lived with it or lived with the out of pocket expense. Sometimes people don't want any confrontation and the companies problems just goes away. You actually did have to go around him, he was just back peddling. Good Job.