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New screens now available

Discussion in 'Model S' started by rudngo, Apr 19, 2019.

  1. rudngo

    rudngo Member

    Joined:
    Oct 16, 2017
    Messages:
    40
    Location:
    NJ
    On Wednesday I finally got around to making a service appointment for the yellow band around the center screen. The next day I got a call from the Virtual Service Team who said they’d put me on the list for the new screens when they come in. To my surprise, I got a call from a mobile service person today who told me the new screens are now in!

    Hopefully these screens last. I’m not available for the install for about 10 days but will report back when done.
     
    • Informative x 10
    • Like x 5
  2. Cirrus MS100D

    Cirrus MS100D Member

    Joined:
    Jul 6, 2017
    Messages:
    355
    Location:
    Pennsylvania, USA
    Interesting... most folks were saying “later this summer.” I would double-check whether you’re truly getting the new screen or a new-old (style) screen.
     
    • Informative x 1
  3. rudngo

    rudngo Member

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    Oct 16, 2017
    Messages:
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    Location:
    NJ
    Agreed, that is exactly what the Virtual Service person told me - “they should be available in the coming months.” When the Mobile Service Ranger called, I was surprised and said I thought they were a few months out - he said that the new screens had just come in. We’ll find out soon enough.
     
    • Like x 2
    • Funny x 1
  4. Snowstorm

    Snowstorm Active Member

    Joined:
    Dec 8, 2016
    Messages:
    1,223
    Location:
    Ontario Canada
    Can you get your MCU swapped to v2 as well? Ask them how much it would cost to do that.
     
    • Funny x 2
    • Like x 1
  5. Ostrichsak

    Ostrichsak Member

    Joined:
    Sep 6, 2018
    Messages:
    419
    Location:
    Colorado, USA
    I just requested replacement of our screen this week due to bubbling. The response I got was that it would be scheduled for mobile repair and the parts were ordered and once they were received and inspected I'd be sent a link to schedule the appointment. I thought this was odd as I knew they generally kept lots of those screens on hand and assumed they must have had a rash of replacements, shortage on supply or both. Now that I read this though it makes more sense as to why they would be waiting for parts so it may be good timing for me and I may be getting one of the newest version screens installed next week. Hopefully they don't introduce some new failure we haven't yet seen with the current (bubbling) version and the previous (yellowing) version.
     
  6. bigboost

    bigboost Member

    Joined:
    Oct 2, 2018
    Messages:
    139
    Location:
    Sarasota, FL
    Good to know! My S was a December delivery so less than 6 months old and already has the yellow border!
     
    • Informative x 1
  7. hpartsch

    hpartsch Member

    Joined:
    Aug 6, 2014
    Messages:
    318
    Location:
    wa
    Good to know, I just took my car in on Tuesday -- and they said summer. Maybe i'll be surprised when I pick up my car.
     
  8. croman

    croman Active Member

    Joined:
    Nov 21, 2016
    Messages:
    3,708
    Location:
    Chicago, IL
    I've been waiting for a replacement screen for almost a year. My yellow band is so bad its clearly visible in night mode and obscures text in day mode.
     
    • Informative x 1
  9. U-Power-Me

    U-Power-Me New Member

    Joined:
    Jul 5, 2018
    Messages:
    1
    Location:
    Southern California
    I schedule my service appointment yesterday and the earliest date is in mid-June! How do you effectively use this car with out the touchscreen element for almost 2 months?
     
    • Like x 1
  10. phindog

    phindog Member

    Joined:
    Nov 4, 2018
    Messages:
    10
    Location:
    Redondo Beach, CA
    Through the mobile app, I just tried to get my screen replaced for what will be the third time. After booking the service request I got a call from the SC telling me that new screens are in testing and would not be available until the end of summer so they were cancelling my appointment but keeping my request on file.
     
    • Informative x 2
  11. Grossvater

    Grossvater Member

    Joined:
    Jan 4, 2017
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    Location:
    Blountville
    Reminds me of a television repair man that was confronted by a customer after having repaired a TV, that it was doing something it didn't used to do before
     
    • Informative x 1
  12. misko

    misko New Member

    Joined:
    Apr 16, 2019
    Messages:
    2
    Location:
    California
    I had my car in about a month ago and I was told December before they start replacing screens. Seems like lots of mixed messages.
     
  13. Mbrockus

    Mbrockus Member

    Joined:
    Aug 6, 2017
    Messages:
    25
    Location:
    Arlington, WA
    I've just reported my screen for the yellow band issue. Looks like I'll be number 10,000 on the waiting list...
     
    • Funny x 1
  14. 1680md

    1680md Member

    Joined:
    Feb 20, 2018
    Messages:
    40
    Location:
    USA
    I just had my S at the Berkeley service center 2 days ago and was told that the new screens will not be available until July.
     
  15. Grassright

    Grassright Member

    Joined:
    Oct 7, 2017
    Messages:
    48
    Location:
    Fremont, CA
    Anyone has luck at Fremont service center?
     
  16. P100D_Me

    P100D_Me Member

    Joined:
    Nov 12, 2018
    Messages:
    443
    Location:
    Australia
    Far out that is bad.
    Does anyone know how long this yellow border issue has been going on or is it specific to a range of year models only?
     
    • Like x 1
  17. Cheburashka

    Cheburashka Member

    Joined:
    Jan 29, 2018
    Messages:
    568
    Location:
    Los Gatos, CA
    It has been ongoing after they replaced the bubbling screens.

    I have a Dec 2016 build and the yellow border.
     
  18. SeminoleFSU

    SeminoleFSU Voluntaryist

    Joined:
    Apr 5, 2013
    Messages:
    1,246
    Location:
    Atlanta, GA
    I'll be honest I'm skeptical these will all get swapped (even those under warranty)
     
    • Disagree x 1
  19. Cheburashka

    Cheburashka Member

    Joined:
    Jan 29, 2018
    Messages:
    568
    Location:
    Los Gatos, CA
    I agree. Unlikely they will swap all screens. It's a wear and tear part. Wouldn't have yellowed if you didn't use it.
     
    • Disagree x 6
  20. drklain

    drklain Member

    Joined:
    Dec 17, 2016
    Messages:
    667
    Location:
    Scottsdale, AZ/Fairfax, VA/Brussels, BE
    Totally disagree. Tesla has admitted they had a problem with the screens. They yellowing isn't due to "wear and tear"...it happens to brand new screens which have never been used just sitting in a car because it is a de-lamination of the layers in the screen (most likely due to temperature). This is a design defect, Tesla has acknowledged it, and is designing a new part/new manufacturer to meet the required specifications...
     
    • Like x 4
    • Informative x 1

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