New screens now available

[whitex]

So in short, much like DAErik, maybe we need to have youtube channels in order to get our screens replaced.

It seems Elon is encouraging people complaining and generating bad media by only addressing the concerns of those who create such negative content. Squeaky wheel gets the grease, except you have to squeak loudly to the media, not to Tesla or Elon.

 

[Daniellane]

So in short, much like DAErik, maybe we need to have youtube channels in order to get our screens replaced.

As I said before, I learned that the new screens were available when I read this thread the day it started. Called my SC immediately & order was placed & confirmed immediately, then I was very proactively checking on it and was able to get an appointment the day after it arrived. The next day they stopped replacing them. I was very lucky. One day later & I would have been out of luck.

 

[whitex]

Yes, that is why I said that. @verygreen even tweeted about it yesterday:

I tried 16.1, still very noticeable difference with traffic off (though at least I was able to load a simple html page with a picture after a minute or two so with traffic ON). Car just installed 16.2, will try tomorrow if I remember to try.

Btw, this must be an important update for Tesla as this is only the second time EVER (in 2.5 years of owning 2 Model S'es) that a firmware update got deployed to both cars on the same night. The last one was when they did the major increase to the autopilot nags. I wonder what was so urgent. Of course, it could be a coincidence, but still, only the seconds time ever.

 

[drklain]

Word is that 16.2 implements the enhanced battery pack cooling as a result of the overheating issues while charging. 16.1 supposedly also implemented it but appeared to have an issue of leaving the coolant pumps stuck running and 16.2 fixes this.

 

[whitex]

I tried 16.1, still very noticeable difference with traffic off (though at least I was able to load a simple html page with a picture after a minute or two so with traffic ON). Car just installed 16.2, will try tomorrow if I remember to try.

Btw, this must be an important update for Tesla as this is only the second time EVER (in 2.5 years of owning 2 Model S'es) that a firmware update got deployed to both cars on the same night. The last one was when they did the major increase to the autopilot nags. I wonder what was so urgent. Of course, it could be a coincidence, but still, only the seconds time ever.

To update, 16.2 might have fixed the traffic problem. I played around with it a little, and didn't as much difference in browser performance with traffic on/off. Browser still incredibly slow and locked up completely the next day (won't load anything, not even tesla.com or google.com) - a reboot might help but I stopped caring enough to do that.

 

[PhilDavid]

As I said before, I learned that the new screens were available when I read this thread the day it started. Called my SC immediately & order was placed & confirmed immediately, then I was very proactively checking on it and was able to get an appointment the day after it arrived. The next day they stopped replacing them. I was very lucky. One day later & I would have been out of luck.

I still think they will need to eventually replace these screens under warranty.

 

[Daniellane]

I still think they will need to eventually replace these screens under warranty.

As do I

 

[Ken7]

I still think they will need to eventually replace these screens under warranty.

Absolutely

 

[PhilDavid]

There's just no way they can not fix such an obvious defect.

And a "fix" would not constitute yellowing out the rest of the screen and then messing with the color palette that is rendered on the MCU. It needs to be a hardware fix so that the display screen is physically clear, as it should be.

 

[michidragon]

Tesla Mobile Service is here as I type this and they have an invoice for customer-pay for the screen. As I mentioned I'm probably going to go ahead and do it; it is Revision-C, before I make a final decision I'm going to make sure the existing screen in my (5 month old car) is Rev-A or Rev-B.

Yes, I'm upset about this but I do not have faith in their solutions going forward. And it seems they certainly can just not fix it. So it sucks, but I guess I'm going to be the guinea pig on whether or not -C doesn't yellow.

 

[gnumeric]

Tesla Mobile Service is here as I type this and they have an invoice for customer-pay for the screen. As I mentioned I'm probably going to go ahead and do it; it is Revision-C, before I make a final decision I'm going to make sure the existing screen in my (5 month old car) is Rev-A or Rev-B.

Yes, I'm upset about this but I do not have faith in their solutions going forward. And it seems they certainly can just not fix it. So it sucks, but I guess I'm going to be the guinea pig on whether or not -C doesn't yellow.

Thanks for your sacrifice, Michidragon. I’ll be keeping an eye out for updates.

 

[Decibelle]

Tesla Mobile Service is here as I type this and they have an invoice for customer-pay for the screen. As I mentioned I'm probably going to go ahead and do it; it is Revision-C, before I make a final decision I'm going to make sure the existing screen in my (5 month old car) is Rev-A or Rev-B.

Yes, I'm upset about this but I do not have faith in their solutions going forward. And it seems they certainly can just not fix it. So it sucks, but I guess I'm going to be the guinea pig on whether or not -C doesn't yellow.

Make sure you get to keep the old screen.

 

[PhilDavid]

Tesla Mobile Service is here as I type this and they have an invoice for customer-pay for the screen. As I mentioned I'm probably going to go ahead and do it; it is Revision-C, before I make a final decision I'm going to make sure the existing screen in my (5 month old car) is Rev-A or Rev-B.

Yes, I'm upset about this but I do not have faith in their solutions going forward. And it seems they certainly can just not fix it. So it sucks, but I guess I'm going to be the guinea pig on whether or not -C doesn't yellow.

I realize you want to get this fixed but I am sure you also realize that you are paying for a warranty repair you should not have to pay for...

If they have a Revision C of the display, is that the revision that does not yellow?

 

[swegman]

I thought someone posted that the “fixed” screens were Revision D screens.

See thread entitled “Yellow Border” posts 82 and 104.

 

[brianman]

Tesla Mobile Service is here as I type this and they have an invoice for customer-pay for the screen. As I mentioned I'm probably going to go ahead and do it; it is Revision-C, before I make a final decision I'm going to make sure the existing screen in my (5 month old car) is Rev-A or Rev-B.

Yes, I'm upset about this but I do not have faith in their solutions going forward. And it seems they certainly can just not fix it. So it sucks, but I guess I'm going to be the guinea pig on whether or not -C doesn't yellow.

I'm NOT recommending it, but in your case I'd consider putting the bill for the new screen on a new (or rarely used) credit card and then calling the card company to reject the charges after the install is done. An emotional but perhaps effective response to "questionable warranty handling" by Tesla.

 

[PhilDavid]

I'm NOT recommending it, but in your case I'd consider putting the bill for the new screen on a new (or rarely used) credit card and then calling the card company to reject the charges after the install is done. An emotional but perhaps effective response to "questionable warranty handling" by Tesla.

Are you suggesting one dishonest act deserves another?

 

[MarcusMaximus]

I'm NOT recommending it, but in your case I'd consider putting the bill for the new screen on a new (or rarely used) credit card and then calling the card company to reject the charges after the install is done. An emotional but perhaps effective response to "questionable warranty handling" by Tesla.

Wouldn't this be fraud?

 

[brianman]

Wouldn't this be fraud?

Perhaps yes, twice.

 

[brianman]

Are you suggesting one dishonest act deserves another?

I'm not suggesting it at all, and definitely not recommending it.

What I said (explicitly) was that I would consider it (and then probably not do it) if I were in his shoes.

 

[brianman]

Are you suggesting one dishonest act deserves another?

No, but it would be tempting.