New screens now available

[Ostrichsak]

I agree. Unlikely they will swap all screens. It's a wear and tear part. Wouldn't have yellowed if you didn't use it.

Well that's just silly. They wouldn't have fixed any door handles if that were the case. By that logic, nothing would ever be covered under warranty since you can simply allow it to sit in your garage to avoid needing repairs. This is clearly a QC issue because had they selected a supplier with higher quality screens to supply this wouldn't have happened. This is part of the cost doing business for Tesla as these sorts of growing pains will happen when they're trying to predict the future for these suppliers without overspending.

 

[NigelM]

I agree. Unlikely they will swap all screens. It's a wear and tear part. Wouldn't have yellowed if you didn't use it.

Yellowed after less than 4 months old here.....

 

[1speed]

I just received notification about a new screen for a few weeks out. Looking forward to it as its been yellow since August of 2018 (after 10 months).

 

[SBDPlaid]

Totally disagree. Tesla has admitted they had a problem with the screens. They yellowing isn't due to "wear and tear"...it happens to brand new screens which have never been used just sitting in a car because it is a de-lamination of the layers in the screen (most likely due to temperature). This is a design defect, Tesla has acknowledged it, and is designing a new part/new manufacturer to meet the required specifications...

True, and they could never claim wear and tear on a few months old S like mine, and I’m sure there are many others out there

 

[Cirrus MS100D]

I’m not an expert in the field, but I strongly suspect Tesla will be able to bill this work back to the equipment manufacturer as defective goods. I don’t think they’re going to completely eat this cost by themselves.

 

[drklain]

That's what will likely happen. The old screens were not manufactured to specifications (likely quality specs) and thus Tesla gets the new ones for free or severely discounted. Tesla will eat the labor of the swap out but, if I was them, I'd be setting up a procedure and training technicians to do it as quickly and efficiently as possible. Have one or more designated "screen techs" at each service center where the benefit of doing it time after time should yield some labor reductions...

 

[kg7jo-]

Just had a call with the local service center. they said the new version center touchscreen just came out, and they have just ordered one for my car which takes about a week to arrive. It's confirmed that it's just the screen that will be replaced, but not the new MCU2.

 

[SpudLime]

I’m not an expert in the field, but I strongly suspect Tesla will be able to bill this work back to the equipment manufacturer as defective goods. I don’t think they’re going to completely eat this cost by themselves.

I thought Tesla built the whole screen in house... ?

 

[MP3Mike]

I schedule my service appointment yesterday and the earliest date is in mid-June! How do you effectively use this car with out the touchscreen element for almost 2 months?

The yellow border on the screen doesn't prevent you from using it. If your screen/MCU is unusable they will replace it without waiting for the new revision.

 

[Pale_Rider]

Mobile tech is about to be at my house to replace mine with the new screen. I’ve been waiting since last summer. Hopefully this fixes it.

 

[Pale_Rider]

No idea if this is a new part number or not but this is what they installed:

 

[ucmndd]

I thought Tesla built the whole screen in house... ?

There are like 6 companies in the world that make LCDs. Tesla surely isn’t one of them.

 

[ucmndd]

No idea if this is a new part number or not but this is what they installed:

Doesn’t “RMN” mean “remanufactured”?

 

[resinpimp]

Doesn’t “RMN” mean “remanufactured”?

Touchscreen - Tesla Lab

 

[derkan]

Seems like this applies to MX and MS. Does this apply to M3 as well?

 

[SeminoleFSU]

Seems like this applies to MX and MS. Does this apply to M3 as well?

No shouldnt

 

[Musterion]

Doesn’t “RMN” mean “remanufactured”?

Yes.

 

[drklain]

Yes.

I don't believe that is the case. As linked to by @resinpimp above, the Tesla parts catalog shows just the screen as: SX-MCU SUB-ASY, SHIP. OGS DSPLY, RMN. I'm not sure what the "RMN" stands for in their coding, but I don't believe it is "Remanufactured" because this is the parts list and it doesn't list a similar part without the RMN... In addition, given that the "new, redesigned" screens represent just that, a new design, it doesn't make any sense that they would be remanufactured...a redesign implies something different and is treated as a totally different part for parts purposes in any inventory control system...

 

[NigelM]

I don't believe that is the case. As linked to by @resinpimp above, the Tesla parts catalog shows just the screen as: SX-MCU SUB-ASY, SHIP. OGS DSPLY, RMN. I'm not sure what the "RMN" stands for in their coding, but I don't believe it is "Remanufactured" because this is the parts list and it doesn't list a similar part without the RMN... In addition, given that the "new, redesigned" screens represent just that, a new design, it doesn't make any sense that they would be remanufactured...a redesign implies something different and is treated as a totally different part for parts purposes in any inventory control system...

Agreed. Plus Tesla would have to have second-hand screens available to actually remanufacture. The yellow border issue seems to stretch over (10's of?) thousands of cars so even if they could establish a supply of old screens (where from?), how could they find enough of them? Not ignoring that the cost of doing a remanufacture would quite likely be higher than a new screen.

 

[drklain]

Agreed. In my experience, LCD screens (just like the ones in phones and computers) are effectively disposable assets. You can economically replace the screen in it's container (phone, computer monitor, etc.) but you then throw away the old screen... Of course I could be totally wrong here but I just see remanufacturing them as a cost-effective option.