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New Service Center In San Rafael, CA

Discussion in 'California' started by Pmacafee, Feb 18, 2013.

  1. Pmacafee

    Pmacafee Member

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    There is a new Tesla Service Center underway on Anderson Drive kitty corner from Jackson's Hardware. There is a HPWC on the front of the building that may be open to the public.
    I wonder if they will do deliveries out of there also.
    Not sure when it opens.
    Philip Macafee
     
  2. napabill

    napabill Active Member

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    I was told March
     
  3. SFOTurtle

    SFOTurtle Active Member

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    This is great news if the HPWC is available for Model S owners. Doing a day trip to Sonoma or even Napa is now a piece of cake from Los Altos with a 60kWh and a brief stopover in San Rafael, a town I really like.
     
  4. napabill

    napabill Active Member

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    Unfortunately the location of the Service Center in San Rafael is not particularly conducive to being entertained while charging. Unless of course, you like to browse a great hardware store...Jackson's across the street. Bit of a walk to any dining.
     
  5. SFOTurtle

    SFOTurtle Active Member

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    Thanks for the tip. Ok, great hardware store it is! I assume we'd be having lunch or dinner in Napa or Sonoma anyway.

     
  6. vfx

    vfx Well-Known Member

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    I used to live back there late 80's. There was a Ferrari shop and a warehouse paper store. Jackson's was always a drain on the wallet. Too good of a hardware store!
     
  7. Trnsl8r

    Trnsl8r Blue 85kwh since 12/8/12

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    Nice! That would really bridge a trip from Silicon Valley to the wine country. Knew there was a reason I ordered that twin charger...
     
  8. StephRob

    StephRob Member

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    The San Rafael service center is open. Several cars are being worked on there now. They have a pretty long wait for an appointment. The Service Manager, Matt, is great and responsive.
     
  9. Elshout

    Elshout Member

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  10. StephRob

    StephRob Member

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    Yes, Steve seems like a very good guy as well and perhaps I got the titles wrong. I met him about a week and a half ago. I was just there yesterday. It's definitely open for business. Matt Murphy is the Service Advisor there. He's the one that answers the phones and has taken care of a couple of issues for me already.
     
  11. roblab

    roblab Active Member

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    When I was there, it was a Roadster HPC. Model S can't use it unless you have the HPC adapter ($650). It may be they have changed it out, or they have HPWC inside for use while you are getting service. Don't know that. Here's a pic of when we were there a month ago.

    TeslaServicesm.jpg
     
  12. SFOTurtle

    SFOTurtle Active Member

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    #12 SFOTurtle, Mar 3, 2013
    Last edited: Mar 3, 2013
    Why not have charging available for both so that Roadsters and Model S can get a quick charge even for just an hour or even less?
     
  13. SFOTurtle

    SFOTurtle Active Member

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    #13 SFOTurtle, Mar 27, 2013
    Last edited: Mar 27, 2013
    Does anyone know whether the HPWC has been configured to service Model S now?

    Edit: According to PlugShare, there still isn't a proper connector for MS at this service center. I'm not sure if this is still current information, but if it is, can someone explain why Tesla would open up a new service center and only have a charge connector to Roadsters??
     
  14. SFOTurtle

    SFOTurtle Active Member

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    3/28/13 Update: Today my wife and kids went on a road trip to Wine Country and we stopped at the San Rafael service center. I had dropped Steven an email before I left home, and he kindly said it would be no problem to stop by to get some charge. Currently, there is still the roadster charger on the outside wall, but they have an adapter that is available during normal business hours during the week. Steven and Matt were most kind and helpful in loaning the adapter and even plugging it into my 60. I added about 40 rated miles in about 40 minutes or so, and then headed up to Napa with plenty of charge. More importantly, Steven said that a devoted MS HPWC would be installed sometime in April. Presumably this could be accessible even outside of normal business hours. This is great news for folks with twin chargers who are traveling to/from the North Bay or Wine Country and the Peninsula.

    Both Steven and Matt were great and most inviting and helpful during my brief visit. They walked me into the service center where a handful of MS were awaiting new owners or undergoing service.
     
  15. jaanton

    jaanton Roadster NA #1026

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    I was just at the San Rafael Service and there is a HPWC for the Model S as well as the HPC for the Roadster. Now if there was just something to do.
    (Seriously, it's not a bad location if you're returning from wine country and your charge is on the low side.)
     
  16. SFOTurtle

    SFOTurtle Active Member

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    I assume the HPWC for the MS is located on the exterior of the building and accessible after business hours? If so, that's good news.
     
  17. jaanton

    jaanton Roadster NA #1026

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    Yes it is.

     
  18. SFOTurtle

    SFOTurtle Active Member

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    Cool. Thank you for posting the update.
     
  19. brianstorms

    brianstorms Member

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    #19 brianstorms, Sep 6, 2013
    Last edited: Sep 7, 2013
    This is the best news --- we are kinda low and freaking out here in Marin Country trying to find decent charging. The free ChargePoint in the 3rd & C parking structure in downtown Rafael provided 19 miles per hour charge, if and when it felt like it. We were plugged in for nearly 2 hours and gained ~25 mi. Gonna try the HPWC at this San Rafael Service Center tomorrow and hope I get better miles per hour.

    Geez, only when you drive away from nearby SuperChargers do you reaize how still far out on the bleeding edge owning a Model S is. :)
     
  20. strider

    strider Active Member

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    Hey everyone,

    Can someone confirm that there is a Roadster HPC available after hours? I'm visiting some friend in Santa Rosa on Sunday and I should be able to make the round trip but would love to know if this SC is an option.

    Thanks!
     

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