So, I booked my 3rd annual service at Rockville Service Center for this Friday, Feb 24th. Today I received a call to confirm, and they said that they were going to offer me a "faster service option" - I would drop my car off at the RSC and they would take it to Baltimore to service it and then return it to RSC where I would pick it up. The alternative would be to have it serviced at Rockville, but there were 4 cars ahead of me. They said there was a team in from California in Baltimore this week and that the Baltimore location had more availability. I have mixed emotions about this. On the one hand, it seems like a good thing that they are being proactive in trying to load balance their work, and will take on the responsibility to get my car from Rockville to Owings Mills and back. On the other hand, when I called to book my service appointment in mid January, I knew they were slammed with the opening of Owings Mills, so I gave them the option for picking a date that would work with two requests (1) a Friday morning appt and (2) a loaner. Ah, and on the loaner, they told me today, that because it is toward the end of the quarter they are running low on loaners, but would have a car rental. Also have mixed feelings about them driving the car to/from Owings Mills. They said they will be responsible for any damage should something happen- I asked. For now, I agreed to let this happen, but am still thinking about it. I think it will ultimately come down to how busy my Friday is. If I have to drive to Virginia, then I will probably stay the course with Rockville drop-off and pick-up. If not, I may just take Rockville out of the loop and drive to/from Owings Mills myself. Interested in others' thoughts. Thanks.