My car went in for service at Owings Mills yesterday. Probably needs a drive unit replacement, a CPU fix (driver’s information screen is flickering and not reporting any data), and charge port LED replacement. Glad I bought the extended warranty, as I think it just paid for itself. But this message is about the much improved communications process regarding service, which in my experience has changed much for the better. Once I checked in yesterday morning by midday I got a text message asking me if I wanted service status updates. I responded in the affirmative. Later in the day I received another text telling me that the service will be delayed until needed parts arrived. This morning I received another message telling me that work on the car had begun. In my experience this is a total and much needed change to service communications. I expect the work to be finished by the end of today or tomorrow, and expect more text messages on progress and status. Is this now common practice for cars in service or it this something particular to my service center? Inquiring minds want to know.