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New SR+ Satelitte Maps / Live Traffic disappeared.

Discussion in 'Model 3: User Interface' started by Kimo, Dec 19, 2019.

  1. Kimo

    Kimo Member

    Joined:
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    Location:
    Denver
    I picked up a new SR+ that is having a strange "issue". During delivery, we went through the various features, including enabling satellite maps and live traffic (currently in the 30 day premium connectivity window). I personally like the regular maps, so I switched too it after delivery, and kept live traffic on. Later that evening on a drive, I noticed live traffic was no longer on, and I no longer had the 2 buttons for satellite maps / live traffic. I have everything else still from the premium connectivity, just not those two functions.

    I contacted Tesla (chat and phone), and they were not of much help (though very nice), saying I should/need to wait 48 hours for the SR+ to get posted into my account (even though I already had it in my account) and those features should show back up. I was even told that their system didn't show that my vehicle should have those features, and would need the premium connectivity, even though the car, and my account clearly show I am within the 30 day window. So far it has been 72+ hours, features still not available.

    Anybody else have this issue?
     
  2. Sky-Pilot

    Sky-Pilot Member

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    Location:
    CA
    Yes, mine was working last night and not working this morning.
     
  3. Idkorcare

    Idkorcare Member

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    Location:
    Atlanta
    think those buttons only show up when parked, at least i did not see mine while driving but saw them next time i got in the car to leave
     
  4. 3antar

    3antar Member

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    Location:
    Irvine, CA
    The buttons don't typically show. I need to press on the map for the buttons to pop up. It should display the Lightning, Traffic, and Globe icons.
     
  5. Kimo

    Kimo Member

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    Location:
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    Understood, however only 1 button appears for me, and that is to show the charging stations.
     
  6. Sherlo

    Sherlo Member

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    Does SR+ actually come with satellite and live traffic?



    Partial Premium Interior Includes:

    • 12-way power adjustable heated front seats
    • Premium seat material and trim
    • Upgraded audio – immersive sound
    • Center console with storage, 4 USB ports and docking for 2 smartphones


    Premium Connectivity (1 year included):

    • Satellite maps with live traffic visualization
     
  7. 3antar

    3antar Member

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    Location:
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    If you have premium connectivity, which he does, it's odd he's having this issue.
     
  8. Sherlo

    Sherlo Member

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    SF Bay Area

    Agree, but my buddy got SR+ and had premium for a couple weeks this summer and then after first software update it got pulled back.
     
  9. MorrisonHiker

    MorrisonHiker S 100D 2020.44.15

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    Location:
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    Even if you have satellite maps, it will change to regular maps at night. Did you try switching the display back to Day mode?
     
    • Helpful x 1
    • Like x 1
  10. dgo3

    dgo3 Member

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    Location:
    Durango, CO
    My icons (satellite and traffic) disappeared too a couple days ago, and nav is only showing regular maps. Non-P AWD here with premium connectivity good through the end of the year, and confirmed subscription after that. Anyone else seeing similar?
     
  11. Kimo

    Kimo Member

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    The display is set to Auto, so I assume during the day it automatically set to day mode. I can try manually selecting day mode and see if that makes a difference.

    I truly suspect this is just some setting on Tesla's side that has it disabled even though I have premium connectivity. I have only read one other person (in the SR+ waiting room thread) that is having the exact same issue with their SR+.
     
  12. Sherlo

    Sherlo Member

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    My bad, missed the complimentary premium part.
     
  13. St☰v☰

    St☰v☰ Member

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    Where the Smog meets the Fog in SoCal
    Hmmm, me too. I had it yesterday and today I no longer have nav with live traffic. The button's in the lower left of the screen are no longer there... I guess the Elon giveth and the Elon taketh away.. :p
     
  14. dgo3

    dgo3 Member

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    Location:
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    Just got off with chat. They said PC was turned off on my car incorrectly since I have it through 12/31 and then subscription takes over. They are requesting IT reinstate and said it will take 2-3 days. Kind of annoying. Fingers crossed it actually gets turned back on.
     
    • Like x 1
  15. ZappCatt

    ZappCatt Member

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    ..and are you going to get the 2-3 days they take to fix it added to your trial? or 4-5 since it was not working before then?
     
    • Funny x 1
  16. BikerPeaBody

    BikerPeaBody Member

    Joined:
    Oct 20, 2019
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    Location:
    Virginia
    I have the premium trial until middle of january, never seen the live traffic option
    does that work only while using navigation?
     
  17. Sherlo

    Sherlo Member

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    No, traffic displays without navigation.
     
  18. Kimo

    Kimo Member

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    Location:
    Denver
    I just went down the Chat route, and like you they basically said they had to send the issue to another team, and I should hear something back in 3 - 5 days. Hmm, for being a technology company, one would think something as simple as re-enabling a software feature would be faster. :)
     
  19. dryland

    dryland Member

    Joined:
    Sep 16, 2019
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    38
    Location:
    NC
    Yes it’s broke. Same for me. Was about to go out and reset the car but checked here first.
     
  20. dgo3

    dgo3 Member

    Joined:
    Oct 5, 2018
    Messages:
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    Location:
    Durango, CO
    Ha! Not holding my breath on any credit. I'll be surprised if they actually fix it in 2-3 days and I'm not back on chat again next week.
     

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