Gig103
Member
A new feature of the app is that remote access to the car is stopped while the car is in for service at the SC. The app displays an 'In Service' message. I guess this keeps the owner from honking the horn while the technician is working on the car or doing other annoying things to the techs.
Unfortunately it also locks out any visibility to the vehicle's status. I used to be able to monitor when the SC was getting close to completing work on my car by viewing when they were charging it or when it was in the wash station. The remote access feature now stays locked out until you pick up the car and they close the ticket, then the access comes back automatically.
Based on my experience last November, service had the ability to do this before when a repair order was open, but the app just wasn't able to distinguish. When I took re-delivery of my car after service the app wouldn't work, even after ensuring "mobile access" was enabled and doing reboots of the center and instrument clusters.