I just got my brand new Tesla Model S Friday at the Fremont Tesla pickup location. My appointment was for 12 PM. When I got there, I had to park like quarter of mile away. I had to walk back in the sun to the showroom. It took like 30 mins before I even found out who was the guy who is taking care of my car. After I signed over the check and did the basic paper work, I waited. Two hours later, I still don't have my car. At this point, I am a little agitated. The place is like a zoo. There were many people all over the place. I am assuming they are all there picking up their new Tesla. By the cars parked in the front, it appears many are getting Model 3s. Anyway, my assigned Tesla person ended up ordering Lyft for me to take me to lunch. They offered to pay for lunch, and give me a ride back.
After 3.5 hours, I finally got my Tesla at 3:30 PM. He did not even do a walk through on the new features. I think he assumed that I am a previous Tesla owner, it was not necessary. Also, we got nothing with our new Tesla. I didn't get a Tesla mug and a hat like the first time. It didn't even come with Tesla key fob cover. I told him I wanted my old ones back from the old Tesla. He declined first. Ultimately, he went back and got it for me. My new Tesla drove a little off on the highway on the way home. When I checked tire pressure at home, they were all at 40 PSI. Shouldn't they at least set the right tire pressure at 45 PSI before they give new cars to new owners?
When I got my first Tesla, it was a much better experience 3 years ago. My Tesla was under a big red gift bow tie. I didn't have to wait, and the delivery person walked me through all the features. For the 3.5 hours, I at least got a free sushi lunch out of it.
As someone who has owned multiple other cars including BMWs and Lexuses, I got to say Lexus easily got the best customer experience ever. For a car that costed about $100K, Tesla really needs to improve this experience. I really hope service experience will be better if my car ever need some servicing.
After 3.5 hours, I finally got my Tesla at 3:30 PM. He did not even do a walk through on the new features. I think he assumed that I am a previous Tesla owner, it was not necessary. Also, we got nothing with our new Tesla. I didn't get a Tesla mug and a hat like the first time. It didn't even come with Tesla key fob cover. I told him I wanted my old ones back from the old Tesla. He declined first. Ultimately, he went back and got it for me. My new Tesla drove a little off on the highway on the way home. When I checked tire pressure at home, they were all at 40 PSI. Shouldn't they at least set the right tire pressure at 45 PSI before they give new cars to new owners?
When I got my first Tesla, it was a much better experience 3 years ago. My Tesla was under a big red gift bow tie. I didn't have to wait, and the delivery person walked me through all the features. For the 3.5 hours, I at least got a free sushi lunch out of it.
As someone who has owned multiple other cars including BMWs and Lexuses, I got to say Lexus easily got the best customer experience ever. For a car that costed about $100K, Tesla really needs to improve this experience. I really hope service experience will be better if my car ever need some servicing.
