Well, I was really hoping to not be posting something like this so soon, but today I found a crack in my windshield over what I assume is the Autopilot camera area. There is no visible impact mark, and when I run my fingers over the crack I can not feel any kind of chip or edge at all; the windshield still feels perfectly smooth. I assume this is a defect in the windshield as the car is less than a month old (Dec 29/15 delivery).
First, a question. I have emailed the Vancouver service centre, noting that the crack has occurred and sending a picture. Is this the correct point of contact for such an issue?
Second, my first service experience with Tesla has not started well. The toll-free service number they list on the Canadian website under Support is not in service (844-248-3752). This does not inspire confidence as to where Canada (or just Western Canada perhaps?) sits on Tesla's radar.
The Vancouver service centre is apparently not open on weekends, so I can't call them today but I don't want to have any issues fighting over the replacement so I emailed them. There is no urgency on my part to replace it at the moment; the crack has spread but is limited to the upper portion of the windshield, well out of my line of sight, and I don't have Autopilot enabled on my car so I'm not concerned with the crack impairing the camera's ability to see.
Anyone in Edmonton or Calgary had a windshield replaced? If so, what was the process -- local glass shop? What was the timeline like to get it done? As I said I'm not in a rush at the moment, but if the crack suddenly takes off it might become more of an issue.
The 2015 and 2016 Subaru Outbacks I've recently had have had windshield cracking problems, I was hoping to have left those behind with the Model S.
Thanks in advance for any advice and/or similar experiences.
First, a question. I have emailed the Vancouver service centre, noting that the crack has occurred and sending a picture. Is this the correct point of contact for such an issue?
Second, my first service experience with Tesla has not started well. The toll-free service number they list on the Canadian website under Support is not in service (844-248-3752). This does not inspire confidence as to where Canada (or just Western Canada perhaps?) sits on Tesla's radar.
The Vancouver service centre is apparently not open on weekends, so I can't call them today but I don't want to have any issues fighting over the replacement so I emailed them. There is no urgency on my part to replace it at the moment; the crack has spread but is limited to the upper portion of the windshield, well out of my line of sight, and I don't have Autopilot enabled on my car so I'm not concerned with the crack impairing the camera's ability to see.
Anyone in Edmonton or Calgary had a windshield replaced? If so, what was the process -- local glass shop? What was the timeline like to get it done? As I said I'm not in a rush at the moment, but if the crack suddenly takes off it might become more of an issue.
The 2015 and 2016 Subaru Outbacks I've recently had have had windshield cracking problems, I was hoping to have left those behind with the Model S.
Thanks in advance for any advice and/or similar experiences.