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News for Model X owners with the dreaded shudder

Discussion in 'Model X' started by Stavesacre21, Jul 6, 2018.

  1. Gwgan

    Gwgan Almost a wagon

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    Service responded to my email query about this recent rumor of a solution and the reply was that it is a rumor but that they would be reaching out once a final solution is available.
     
    • Informative x 2
  2. polymathic

    polymathic Member

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    When people mention Service Centers, it's best to mention which one, as they are of varying competence. Anyhow, this is classic Tesla, and you get different answers from different places. This said, this obviously is not a rumor, as one of the largest SCs stated they already had a permanent fix to the problem, and installed it on a couple of cars these past two weeks.
     
  3. Gwgan

    Gwgan Almost a wagon

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    Agreed. Just put this out there. The reply came from the service office, not a particular center.
     
  4. Lancew

    Lancew Member

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    I spoke with Raleigh SC today and asked them whether they were aware of the revised part and fix for shudder. Mine has gotten worse in addition to a creaking suspension when I turn the wheel. I mentioned that several other service centers seem to know of new part revision and fix. The adviser stated that the shudder occurs on all X's because that is the way the car is designed, and they can do nothing until they receive an email from Tesla Engineering Department on remedying the issue. He said they would not even call another Service Center to inquire. I may stop in to see if anyone in the parts department knows any more.
     
  5. Helmuth

    Helmuth Member

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    The solution for the creaking noise was to get the upper control arms replaced. Fixed the noise while steering but not the shudder (of course). This was at the service center Orlando and we had to pay for it since it was past 50k miles...
     
  6. Lancew

    Lancew Member

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    Thanks. Appointment scheduled for control arm. I will have to wait on the shudder fix. I have the extended warranty and was hoping I could solve both at the same time. Oh well.
     
  7. TechVP

    TechVP Active Poster

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    @Helmuth
    I have been quite nervous about the actual price of parts, since up to now my bills either say goodwill or similar. Do you mind giving us an idea what the upper control arms actually cost out of warranty?
    I'm near 42k miles, and will pass 50k this year.

    Thanks
    -TechVP
     
  8. Helmuth

    Helmuth Member

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    One upper control arm was $530 plus tax.

    BTW the A/C costs $3.250 plus tax...
     
  9. Pilot Steve

    Pilot Steve Member

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    Any updates?
     
  10. BigMskiman

    BigMskiman Member

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    I'm the classic case no-shudder @LOW, and shudder @very high (which happens only at a few places with high curb geo-fenced).
    @44k miles and debating if I want to mess with an other-wise fine running car before my 50k miles
    I use Fremont SC so it should be OK.
    old |v2019.8.6|AP2,MCU1,PUP|
    new |v2019.12.1.1|AP2,MCU1,PUP|
     
  11. Helmuth

    Helmuth Member

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    $ 3,126.00 before tax

    I saw their quote yesterday but don’t have to pay for the revision “D” shafts in a couple of weeks...
     
    • Informative x 1
  12. Michelx

    Michelx Member

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    Is it for parts AND labor ?
     
  13. Helmuth

    Helmuth Member

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    Yes! That’s for parts and labor...

    65B9E77D-00F2-4687-965E-85C8B4B2531F.jpeg
     
    • Informative x 2
    • Like x 1
  14. hill

    hill Active Member

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    #334 hill, May 9, 2019
    Last edited: May 9, 2019
    . Oh! The SC said so. Well then, & same part #.. I wonder if I had a thousand bucks from every SC that has said that over the past two years if we could buy a model X with the proceeds.
    .
     
    • Funny x 2
  15. jgrgnt

    jgrgnt Supporting Member

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    1027111-00-D

    Looks like a "D" revision of the left half shaft actually exists.
     
  16. Helmuth

    Helmuth Member

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    They just picked the wrong part for the right half shaft.
    They looked it up and told me the parts were introduced 12/26/2018...
     
    • Informative x 5
    • Like x 2
  17. Axtrader

    Axtrader Member

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    Is there a Revision D part number for both left and right half shafts? And is there a part number for a new motor mount?
     
  18. Helmuth

    Helmuth Member

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    Yes for both shafts, not sure about the motor mount!
     
  19. animorph

    animorph Active Member

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    Sounds like the motor mount is the solution and the half shafts are just to repair damage already done.
     
    • Like x 3
  20. spentan

    spentan Active Member

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    Does anyone know what the motor mount part number is?

    Reluctant to replace without knowing the full solution
     

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