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News for Model X owners with the dreaded shudder

Discussion in 'Model X' started by Stavesacre21, Jul 6, 2018.

  1. djillusion

    djillusion Member

    Joined:
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    Chicago
    thanks guys; i will agree to the $87.50 but yeah i dont recall other "higher" end manufacturers who attempt to charge this for customers still under warranty (which i am).

    let's see how this appt is going to address this shudder. i only noticed it recently under full WOT / hard acceleration in luda mode.
     
  2. VikH

    VikH Supporting Member

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    Nov 23, 2015
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    Location:
    Midwest, USA
    Is it normal for Mercedes to charge a diagnostic fee when the car is under the factory 4 year warranty?

    Note Tesla did not always threaten diag fees for factory warranty cars. I think they started auto-assessing these fees in 2019.
     
  3. DarkMatter

    DarkMatter Active Member

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    Location:
    Olympia, WA
    I don't know, I just know my particular experience there.

    I just looked at my last two Tesla service invoices, one from this year, one from mid 2019. Neither mentioned a diagnostic fee. The 2020 was actually for the shudder fix, and the original estimate just referenced a previous service order where they had said there was no fix available at that time.
     
  4. dmurphy

    dmurphy Woof.

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  5. deBoerisTroef

    deBoerisTroef Member

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    Eindhoven
    It's not just a sound, you FEEL it. But it gets worse over time.
    Try lowering to 'lowest' and hit it again, if it's gone now, you have the Shuddah!
     
  6. chukiechz

    chukiechz Member

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    Orange County, CA
    I actually have an appointment for a sound just like that. Not as “long” of a rattle, and I t’s inconsistent.

    I’ve had my axles replaced already last year.
     
  7. dmurphy

    dmurphy Woof.

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    It‘s headed in on the 12th, so we’ll see what shakes out! Quite literally. LOL
     
  8. chukiechz

    chukiechz Member

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    Location:
    Orange County, CA

    Mine is the 22nd since I’m waiting for the infotainment upgrade parts to come in. I’d like to see what your diagnosis is vs mine.
     
    • Like x 1
  9. TSLA Pilot

    TSLA Pilot Active Member

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    Please, tell us you did NOT pay that fee?

    Pure racket/scam if you were under warranty . . . report them to BMW HQ ASAP.
     
  10. dmurphy

    dmurphy Woof.

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    10-4! I'll let you know as soon as they diagnose mine. Will keep you posted for sure.

    What year is yours? Mine is a June 2020 build - so just 7 months old.
     
  11. chukiechz

    chukiechz Member

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    mine is a 2016 P90. When I took it back last summer about the vibration, they told me this even though the car is on "always low":

    "Technician perform road test and verified there is a normal little vibration during the hard acceleration when suspension on
    standard. The vibration is more noticeable when suspension is on high/very high, but there is no vibration on low. This is
    normal characteristic of model X. Per engineers recommendation, not to set the suspension on high or very high during
    the hard acceleration or sharp turn. Doing so can cause vibration and increase the possibility of damage."

    Im hoping now that its turning into a rattle, they'll address it more.
     
  12. ret011

    ret011 Member

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    Location:
    Ny
    897BA27C-CFAE-4CB6-8490-96C8C02AC99D.jpeg

    Why am I being charged for this though car still under warranty?
     
  13. dmurphy

    dmurphy Woof.

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    If the car is under warranty, you shouldn't be.

    They tend to post a full-price invoice before the work is done, but afterwards it reflects the warranty with a $0.00 charge.
     
    • Like x 1
  14. djillusion

    djillusion Member

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    Mar 19, 2020
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    Location:
    Chicago
    picked my X from the service center yesterday. i was having two issues:

    1) the rear of the X was lower than the front
    2) the shudder was felt under hard acceleration or WOT

    to fix #1, they replaced:
    they found left rear air strut was leaking, replaced both rear air struts, found left ride height sensor was bent, replaced sensor and calibrated ride height
    air suspension height sensor ASY RR LH
    air spring module rear LH
    air spring module rear RH

    to fix #2, they replaced:
    replaced LH front drive unit clevis mount and both front halfshafts (model X)

    all of the above was covered under warranty (with no cost) and i was given an enterprise rental car while the car was in service. service took about 4 full business days as they needed to order the above parts.

    outside of getting limited info while the X was in service via the app, i have to say the job is done well and i was not surprised with any costs. wish they kept the X well charged, but by no means was it picked up in a dire status in terms of juice.

    let's see how long the shudder will stay away. my 2018 X only has 18K miles on it and i'm sure the shudder was present well before i discovered it by romping on the "gas".
     
    • Helpful x 1
    • Like x 1
  15. TSLA Pilot

    TSLA Pilot Active Member

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    Let us hope this solves your issue, at least for a while.
     

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