I hate that this is my first post, but here we are. I received delivery of a new Model Y Performance on August 1st. The Tesla sales and delivery experience were great and I enjoyed driving my new Model Y... Until this past Monday.
At 1:30pm this past Monday, my Model Y broke down in a fast food drive-thru in Phoenix, AZ. Two notifications went off and I was immediately unable to put my car into gear. The notifications I received were "Power reduced (code DIF_a062)" and "Acceleration and top speed reduced (code BMS_a170). In order to prevent a long & boring post, I will get straight to the point - my car was stranded for 5 hours between 1:30pm-6:30pm in 110-degree heat in Phoenix, all while blocking a restaurant from serving lunch and dinner service. I couldn't put my car into neutral, creating mass confusion and people being hostile toward me. I had heard great things about Tesla Roadside so I wasn't too concerned...
Well, Tesla Roadside completely dropped the ball which resulted in a hazardous situation. I opened about 6 Roadside tickets but all were either closed or ignored. Luckily my wife sat on hold for an hour and finally got ahold of someone in Roadside. I had to beg and plead for him to put me in direct contact with Roadside leadership which he did. Although that was helpful, it still took 2 more hours to get a tow truck, accounting for 5 hours of waiting in total. The only silver lining is it wasn't my wife and kids that had to deal with this.
They towed my car to a local Tesla Service Center who called me the next morning. They told me to come to get a loaner which I did. I discussed the situation with them but all they did was try and assure me that the car is fine and they gave me two toy Tesla's to give to my kids. They said it was probably just the rear drive component and that they didn't test the car enough before delivering it to me. I haven't heard from them since...
My question now is how the hell do you contact anyone at Tesla to discuss this situation? Both Tesla Roadside and Service have been terrible and I honestly don't want the car anymore. My Model Y has only 500 miles on it and I'm shocked that I'm already having issues and that it's taking this long just to get a diagnosis. Don't even get me started on how absolutely terrible and dangerous Tesla Roadside is - I will never go through them again and have absolutely zero faith in them. The same can be said for their Service and communication. I'm wondering if anyone has a Tesla phone number other than their generic customer service line so that I can get an audience.
I'm still in shock at how terrible my Tesla experience has been. It's crazy that I can't get any help from Tesla and that they're okay with this type of product and "service." Assuming they fail to provide clarity, I won't be taking back the Tesla or will sell it. Trash company and I'd rather deal with the crooks at Audi who at least tried to help me.
At 1:30pm this past Monday, my Model Y broke down in a fast food drive-thru in Phoenix, AZ. Two notifications went off and I was immediately unable to put my car into gear. The notifications I received were "Power reduced (code DIF_a062)" and "Acceleration and top speed reduced (code BMS_a170). In order to prevent a long & boring post, I will get straight to the point - my car was stranded for 5 hours between 1:30pm-6:30pm in 110-degree heat in Phoenix, all while blocking a restaurant from serving lunch and dinner service. I couldn't put my car into neutral, creating mass confusion and people being hostile toward me. I had heard great things about Tesla Roadside so I wasn't too concerned...
Well, Tesla Roadside completely dropped the ball which resulted in a hazardous situation. I opened about 6 Roadside tickets but all were either closed or ignored. Luckily my wife sat on hold for an hour and finally got ahold of someone in Roadside. I had to beg and plead for him to put me in direct contact with Roadside leadership which he did. Although that was helpful, it still took 2 more hours to get a tow truck, accounting for 5 hours of waiting in total. The only silver lining is it wasn't my wife and kids that had to deal with this.
They towed my car to a local Tesla Service Center who called me the next morning. They told me to come to get a loaner which I did. I discussed the situation with them but all they did was try and assure me that the car is fine and they gave me two toy Tesla's to give to my kids. They said it was probably just the rear drive component and that they didn't test the car enough before delivering it to me. I haven't heard from them since...
My question now is how the hell do you contact anyone at Tesla to discuss this situation? Both Tesla Roadside and Service have been terrible and I honestly don't want the car anymore. My Model Y has only 500 miles on it and I'm shocked that I'm already having issues and that it's taking this long just to get a diagnosis. Don't even get me started on how absolutely terrible and dangerous Tesla Roadside is - I will never go through them again and have absolutely zero faith in them. The same can be said for their Service and communication. I'm wondering if anyone has a Tesla phone number other than their generic customer service line so that I can get an audience.
I'm still in shock at how terrible my Tesla experience has been. It's crazy that I can't get any help from Tesla and that they're okay with this type of product and "service." Assuming they fail to provide clarity, I won't be taking back the Tesla or will sell it. Trash company and I'd rather deal with the crooks at Audi who at least tried to help me.
