Nightmare Experience! Only 500 miles driven...

[TomServo]

Sad story, my advice is to ro give it back to Tesla if they are willing to do that.

 

[mbdionio]

There should be a drive unit test to weed out infant mortality.

 

[PMPHX]

Update - My local Tesla Service Center finally provided an update. It's in fact the rear drive unit that needs to be replaced which could be completed by this afternoon or as late as Tuesday. Either way, I don't want the car back.

I asked my service rep if this is a common issue and he said he's seen "plenty of rear drive units replaced" at his service center location. I asked him how common it is for a brand new Tesla and he said he's never seen a car with less than 1K miles have to be worked on like this. I asked him how he would navigate Tesla's "customer support" knowing what he knows (his words - "customer service is a black hole"), and he said he would have his manager call me. Another dead end...

Long story short, zero follow-up from Tesla about the lemon they sold me, nor any follow-up on their Roadside failure. I'm done

 

[whisperingshad]

Update - My local Tesla Service Center finally provided an update. It's in fact the rear drive unit that needs to be replaced which could be completed by this afternoon or as late as Tuesday. Either way, I don't want the car back.

I asked my service rep if this is a common issue and he said he's seen "plenty of rear drive units replaced" at his service center location. I asked him how common it is for a brand new Tesla and he said he's never seen a car with less than 1K miles have to be worked on like this. I asked him how he would navigate Tesla's "customer support" knowing what he knows (his words - "customer service is a black hole"), and he said he would have his manager call me. Another dead end...

Long story short, zero follow-up from Tesla about the lemon they sold me, nor any follow-up on their Roadside failure. I'm done

Crappy situation. The length of time to get towed was horrid. The 1 day or less turn around is AMAZING!!! Not 2 weeks out, not waiting for parts, like the are fixing it asap...thats better than ANY dealer service I have had.
Moral of the story, if you have a bad taste in your mouth, sell it, make a nice profit, change to a brand you like...Kia and others are coming out with some decent competitors.

 

[everydaychris]

that sucks and I completely understand where you're coming from

lets hope they fix it quick and you won't have these issues ever again

 

[Sjohnson20]

I have no idea if this is technically possible, but why can’t they have an option to disable the rear drive if it goes out? Then use the front drive to at least drive it to be repaired.

 

[FamilYLR]

I'm done

Cool, sell it when you get it back and buy another car. This is easy to do.

 

[davidski]

So sorry to hear of your problems. If it were me, I’m sure I’d feel the same way. My Y has thankfully been great and I hope to have it for years, but when it is time for the next EV, customer service will definitely factor into my choice.

 

[nate704]

Time to sell the car and make profit and buy Ioniq5/EV6.

 

[w1n78]

sorry to hear you have issues that terrible. we got our MYLR 7 seater last year. a week later it was in the service center. long story short, they had to replace the computer but ours still was drivable but the screen was frozen, gps didn't work, sensors didn't work. they gave us an audi A7 as a loaner. we kept it in the driveway for emergency and we used my model 3 in the mean time. got the car back 10 days later and it works. there were some other issues recently but were fixed with software updates.

i have a MYP i'll be picking up in the next couple of days. hopefully, it has no problems. model x has had similar issues with the motor as well. some say it may have been a bad batch. we are also expecting a delivery of our MXLR next month. hopefully that problem is straightened out. i've had my M3LR since december 2019, and no issues.

hope you can get yours taken care of.

 

[Vin_L]

I’ve noticed with these vehicles if they are going to fail big like this it’s going to be very soon. Like before 5K miles. It seems once you have hit the 10k mark your normally trouble free.

 

[ElectricTom]

I hate that this is my first post, but here we are. I received delivery of a new Model Y Performance on August 1st. The Tesla sales and delivery experience were great and I enjoyed driving my new Model Y... Until this past Monday.

At 1:30pm this past Monday, my Model Y broke down in a fast food drive-thru in Phoenix, AZ. Two notifications went off and I was immediately unable to put my car into gear. The notifications I received were "Power reduced (code DIF_a062)" and "Acceleration and top speed reduced (code BMS_a170). In order to prevent a long & boring post, I will get straight to the point - my car was stranded for 5 hours between 1:30pm-6:30pm in 110-degree heat in Phoenix, all while blocking a restaurant from serving lunch and dinner service. I couldn't put my car into neutral, creating mass confusion and people being hostile toward me. I had heard great things about Tesla Roadside so I wasn't too concerned...

Well, Tesla Roadside completely dropped the ball which resulted in a hazardous situation. I opened about 6 Roadside tickets but all were either closed or ignored. Luckily my wife sat on hold for an hour and finally got ahold of someone in Roadside. I had to beg and plead for him to put me in direct contact with Roadside leadership which he did. Although that was helpful, it still took 2 more hours to get a tow truck, accounting for 5 hours of waiting in total. The only silver lining is it wasn't my wife and kids that had to deal with this.

They towed my car to a local Tesla Service Center who called me the next morning. They told me to come to get a loaner which I did. I discussed the situation with them but all they did was try and assure me that the car is fine and they gave me two toy Tesla's to give to my kids. They said it was probably just the rear drive component and that they didn't test the car enough before delivering it to me. I haven't heard from them since...

My question now is how the hell do you contact anyone at Tesla to discuss this situation? Both Tesla Roadside and Service have been terrible and I honestly don't want the car anymore. My Model Y has only 500 miles on it and I'm shocked that I'm already having issues and that it's taking this long just to get a diagnosis. Don't even get me started on how absolutely terrible and dangerous Tesla Roadside is - I will never go through them again and have absolutely zero faith in them. The same can be said for their Service and communication. I'm wondering if anyone has a Tesla phone number other than their generic customer service line so that I can get an audience.

I'm still in shock at how terrible my Tesla experience has been. It's crazy that I can't get any help from Tesla and that they're okay with this type of product and "service." Assuming they fail to provide clarity, I won't be taking back the Tesla or will sell it. Trash company and I'd rather deal with the crooks at Audi who at least tried to help me.

Sorry you had to go through that as I can only imagine how frustrating and embarrassing that must have been. I have a MY on order that I’m cancelling since I picked up an Audi eTron SUV almost 3 months ago. 4800 miles later, the car has been perfect, easy to drive and in my opinion it’s far more comfortable and luxurious compared to the MY I test drove.

 

[phonetele226]

I think your story will become the norm in the next few months. The quality control at Tesla seems to be non-existent resulting in failed cars and less than responsive service.

 

[Pianewman]

phonetele226: Nope. Less than responsive service, perhaps, but failed cars? There are 10s of thousands of cars out there, we only hear of a few failures here, unless you have reliable links saying otherwise.

 

[_Redshift_]

Update - My local Tesla Service Center finally provided an update. It's in fact the rear drive unit that needs to be replaced which could be completed by this afternoon or as late as Tuesday. Either way, I don't want the car back.

I asked my service rep if this is a common issue and he said he's seen "plenty of rear drive units replaced" at his service center location. I asked him how common it is for a brand new Tesla and he said he's never seen a car with less than 1K miles have to be worked on like this. I asked him how he would navigate Tesla's "customer support" knowing what he knows (his words - "customer service is a black hole"), and he said he would have his manager call me. Another dead end...

Long story short, zero follow-up from Tesla about the lemon they sold me, nor any follow-up on their Roadside failure. I'm done

I’m not sure if the lemon law can be applied here, you might check on that.

If Tesla is willing to take it back, you can do that. Otherwise, if you sell it, you might find that the price you get is more than what you paid for the Y.

This really sucks, but try and de-stress!

As a longtime Tesla owner, I can tell you their customer service went totally south after 2017. Which is one of the reasons my next car won’t be a Tesla.

 

[_Redshift_]

Sorry you had to go through that as I can only imagine how frustrating and embarrassing that must have been. I have a MY on order that I’m cancelling since I picked up an Audi eTron SUV almost 3 months ago. 4800 miles later, the car has been perfect, easy to drive and in my opinion it’s far more comfortable and luxurious compared to the MY I test drove.

I am considering the Taycan which is a sibling of the E-Tron. Build quality, choice of colors, better materials are some of the reasons that make me want to buy a German electric car. (Other choice is the EQE)

 

[Pianewman]

A solitary incident does not qualify as a "lemon." It's a serious failure, for sure, but hopefully, as the OP has stated, it will be resolved quickly.

The OP's frustration is toward the failed service, which has nothing to do with the vehicle being a "lemon."

As the previous owner of more than 2 dozen vehicles, new and used, with several serious early failures of VAG cars, my experience predicts that after this initial failure, the car will be just fine.

No one can predict what improvements, if any, will occur with Tesla service. My feeling is that it's much like any other auto manufacturer: the service center is limited by the quality of local mgmt, and staffing quality.

 

[Kairide]

Long story short, zero follow-up from Tesla about the lemon they sold me, nor any follow-up on their Roadside failure. I'm done

New things break, that’s why you have a warranty. Because it broke once, doesn’t mean it’s a lemon.
Yes, Tesla customer service is terrible.
But it seems like you also trashed Audi in your original post. Each brand will have its pros and cons.
Just sell your Y and move on.

 

[_Redshift_]

A solitary incident does not qualify as a "lemon." It's a serious failure, for sure, but hopefully, as the OP has stated, it will be resolved quickly.

The OP's frustration is toward the failed service, which has nothing to do with the vehicle being a "lemon."

As the previous owner of more than 2 dozen vehicles, new and used, with several serious early failures of VAG cars, my experience predicts that after this initial failure, the car will be just fine.

No one can predict what improvements, if any, will occur with Tesla service. My feeling is that it's much like any other auto manufacturer: the service center is limited by the quality of local mgmt, and staffing quality.

Yeah. I understood that.

OP’s reference to ‘lemon’ is what prompted my post. Otherwise I agree, lemon law doesn’t apply here. Yet.

 

[DrDabbles]

Since they are all recalled

80 of them were recalled. Not really worth being concerned about.