No cameras functioning

[wolfwill23]

Hello,

Jumped in my MR-M3 this morning and the backup camera didn't work - just the black box. I did a soft reboot and nothing.

I hopped on the freeway and neither cruise or EAP worked either.

Also, there were no animations and my dash cam wasn't recording.

So, looks like all the cameras went out. Any thoughts on what to do?

Thanks

 

[DJVoorhees]

So, looks like all the cameras went out. Any thoughts on what to do?

Thanks

Stand back - this might blow your mind.......... Make an appointment with the service center?

 

[wolfwill23]

Stand back - this might blow your mind.......... Make an appointment with the service center?

Thanks for the tip! Super cool of you.

As the service center is slammed I was trying to not reach out to them if there was an easy fix - hence reaching out to the Tesla community.

But thanks again for your humor, it's super funny.

 

[motocheme]

I had an issue with AP in the past with my model S and the only thing that fixed it was doing a shutdown from the main screen. I don't know why a reboot didn't work and the shutdown did. If the model 3 has a similar option to shut down the car you may try that. After selecting shutdown wait several minutes without touching the brake or opening the door as that will cause the car to startup again.

 

[animorph]

A power off reset is about all you can try. That will help if it is a problem with the AP computer. The normal two scroll wheel reset affects only the MCU computer. The car can also power off when it goes to sleep, so it may fix itself overnight.

 

[wolfwill23]

Chatted with Tesla. They recommended the following steps:

Please restore your autopilot features by following the steps below.

1. Set Sentry Mode to OFF from Controls > Safety & Security menu
2. Remove USB Drive (if inserted)
3. Allow vehicle to sleep
4. Autopilot features should return after the sleep cycle

In order to prevent the issue from repeating, for now please set your Sentry Mode settings to exclude Home (Controls > Safety & Security > check the Exclude Home checkbox)

I went out to the car to initiate the steps above and the cameras were working already. Buuuut, looks like my USB is full (little X over camera icon.) That may have caused the confusion.

So looks like it's fixed as of now. Thanks for the helpful feedback all.

 

[ewoodrick]

Do a reset, see if that helps. Then let it go to sleep at night. That often fixes many things.