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No car or voucher when car in for service!

Discussion in 'Canada' started by Mvdaog, Jan 3, 2020.

  1. Mvdaog

    Mvdaog New Member

    Joined:
    Jan 3, 2020
    Messages:
    3
    Location:
    BC
    Hi all,
    I’m really sad today.

    I was going to buy a model 3.

    Then an employee at the Vancouver store told me that if my car needed service/warranty work I wouldn’t get a loaner, a rental, or any kind of voucher because I don’t live in Vancouver.
    I don’t understand why you can get a rental car if you live in Vancouver but you can’t get a rental car if you live in Nelson.

    Sucks. But I can’t justify paying out of pocket for a rental car anytime my car is in for service or work. It was enough to ask me to travel to Vancouver to get it serviced but if it’s towed there and out of commission for weeks, I can’t justify renting a car.

    That’s a deal breaker for me. I was so looking forward to buying.
    :(
    I did ask the employee to pass my disappointment to management for whatever that’s worth in the future.
     
    • Disagree x 3
  2. Bluewish

    Bluewish Member

    Joined:
    Jan 21, 2018
    Messages:
    97
    Location:
    Vaughan, ON
    The sale person at a store just passed a general information to you. You may need to talk to a service centre manager where you plan to have all service done to work out a deal (if it exists). But if I was you, I wouldn't buy a Tesla. It is not convenience for you and for Tesla to service your vehicle because of the extremely long distance. Towing is also cover for a maximum distance so you will likely have to pay for some towing fee to get your vehicle to Tesla.
     
  3. linux-works

    linux-works Active Member

    Joined:
    Dec 23, 2019
    Messages:
    1,043
    Location:
    mtn view, ca
    it is annoying to not be able to get a loaner car.

    I've had my car in the shop once for just a day (when the car was new, I had them look into one of the infamous wind-noises up front). I had to drop the car off in the AM, get an UBER (sigh) to drive me to work and have the same pick me up and drive me back to tesla when the car was ready.

    I refuse to install apps like uber on my phone (privacy, priv, tracking issues). the only 'solution' was for the service advisor to add the 100miles courtesy uber credit to HER phone and SHE would call for an uber via the app (it seems you can only book these clowns via an app, not via phone and not via simple web; which is why I refuse to install 'apps' that have no good reason for being).

    it worked that day (the SA got all those extra miles on her account) but I would not be happy with 'an uber' if I had to live without the car for any length of time. don't know what I'm going to do when the time comes; they are VERY short of cars and I understand that, but that's why there is a hertz and avis, as much as I'd hate having an ICE again, I really dislike being forced into a lyft/uber model!!
     
  4. MexiCanuck

    MexiCanuck Member

    Joined:
    May 7, 2019
    Messages:
    369
    Location:
    Vancouver Island
    I appreciate OP’s disappointment. I struggled with the decision to by a TM3 as I live on Vancouver Island. The nearest Tesla service centre is in the city of Vancouver, four to five hours of travel away (so eight to 10 hours return trip), involving over $150 worth of ferry fares. Just to get the Tesla winter wheels package on my car I had to make that trip as Tesla would not do it on the Island.

    In my work I am frequently even further away from Vancouver, including frequent trips that would put me an additional five hours of travel and two ferry trips away.

    I understand that there is risk associated with any vehicle. I understand that Tesla doesn’t want to accept that risk. I decided to accept the risk and hope that I never experience the actual problem. It’s part of the problem of being on the leading edge.
     
  5. Mvdaog

    Mvdaog New Member

    Joined:
    Jan 3, 2020
    Messages:
    3
    Location:
    BC
    The plot thickens..

    Someone from the service department (not sales) told me the salesperson was wrong, if my car had to go in for repair or servicing, I would get a rental from Enterprise. I would still have to pay for gas.
    However, there is no enterprise around me so still out of luck. But good news for anyone living near an enterprise rental location!

    anyone heard anything different from Vancouver Tesla or elsewhere in Canada about rental cars?
     
  6. Tz00

    Tz00 3 LR AWD

    Joined:
    Jan 5, 2019
    Messages:
    249
    Location:
    Saint John, NB, Canada
    Tesla towed my car nearly 700km to Quebec SC, rented me a car from Enterprise to go the same 700km to the SC, then loaned me a Tesla to use while my car was being worked on and I was going on a pre-planned trip to Montreal.

    I had to pay for gasoline, which was "expensive", but all Supercharging was free.

    Overall I'm very impressed with their service and support. This happened over the holidays and they were very responsive on weekends/holidays.
     
    • Like x 3
    • Informative x 1
  7. m3snowy

    m3snowy Member

    Joined:
    Apr 15, 2018
    Messages:
    186
    Location:
    cloud
    Tesla Vancouver SC would arrange for an Enterprise rental car for you in advance of your appointment. The Enterprise location they use is just a few blocks from the SC. Last time an Enterprise staff drove me from the SC to their lot to pick up the rental, but when I returned the car I just walked back to the SC. Car selection is quite limited though as it is a small Enterprise shop.

    Not sure why you'd want an Enterprise location close to your home instead of close to the SC... And fyi I was not made aware of any mileage limits on the rental.
     
  8. Dante

    Dante Member

    Joined:
    Apr 3, 2016
    Messages:
    229
    Location:
    Canada
    When I needed to bring my vehicle in for service (about a week) in Ontario, I was given an enterprise rental, AND told to provide gas receipts and was eventually mailed a cheque for the cost of gas. Live a few hours out from Toronto SC which was closest place at the time. For what it's worth, the issues being corrected were from the time of delivery. Things change at Tesla frequently (ie in the past I think people were given Tesla loaners, when I had to deal with it, I got an ICE... lately I hear Uber credits.) For what it's worth, I've been told many high end companies won't provide loaners at all... I'm coming from a Mazda, and they always provided a loaner for >1day service, and otherwise just a shuttle to somewhere nearby if it was <1day of work.
     
    • Like x 1
  9. RDoc

    RDoc S85D

    Joined:
    Aug 24, 2012
    Messages:
    2,696
    Location:
    Boston North Shore
    I agree with Dante, things keep changing. Personally, I'd not be surprised if Tesla just stops any kind of transportation help for service. It's not part of the sale's agreements, and they sell every car they make, so what's their incentive?
     
  10. Darthbenji

    Darthbenji Member

    Joined:
    Mar 27, 2018
    Messages:
    949
    Location:
    Ontario
    Since their only advertising is word of mouth, positive reviews to ones friends, family and others do matter. Good service experiences is one way to mitigate the myriad issues a new owner can have.
     
  11. Mvdaog

    Mvdaog New Member

    Joined:
    Jan 3, 2020
    Messages:
    3
    Location:
    BC
    I’m worried more about the car being towed to vancouver and me stuck in Nelson without a car. If I drive the car all the way to vancouver for repairs and they give me a car to take back to Nelson that I could then drive back to pick up that’s four days of travel to have my car worked on.
    I talked with a SC across the border four hours away and they work on Canadian cars too so that’s great.
    But yea, for small change my car needs towing I can’t get a replacement vehicle. Deal breaker especially for the wife
     
  12. perfectg

    perfectg Member

    Joined:
    Dec 5, 2018
    Messages:
    24
    Location:
    vancouver
    Wrong, I have been to the Service center twice, both times Rental car at Enterprise, did not refill the car, they charge Tesla directly. Both times I walked the few blocks down and back.

    And since you live in Nelson, its the chance you take to buy a Tesla and not be close to a Service center.
     

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