No confirmation from Tesla

[slatterj]

I place my reservation for a Model 3 on Saturday April 2nd thru Tesla web site but have not received a confirmation email from them. I did see on my CC that it was charge. Just seems strange that an acknowledgement email wouldn't be automatically sent out. Anyone else have this happen?

 

[Litzy]

Check your spam filter?

 

[BluestarE3]

Login to tesla.com and check MyTesla to see if you have a reservation.

 

[slatterj]

There was nothing in my spam folder and no info in MyTelsa.

 

[Litzy]

Is it possible you incorrectly typed in your email? that would explain both. I've heard of that happening to some people and I believe they were able to get it sorted out by calling Tesla (not sure what number or anything, sorry)

 

[BluestarE3]

You should contact Tesla since your credit card was charged and your MyTesla account doesn't show a reservation. One other thing: Are you using the same email address as the one you used to place the reservation?

 

[slatterj]

Yes, I did use the same email account. At this point, I'll give them a call.

 

[Lunarx]

You are not alone.
Waited in line pre-reveal and never got email or reservation in My Tesla.

Called them and they suposedly fixed email address error, but still nothing in My Tesla.

 

[Rexxx]

Same boat.. Called them and they say they are fixing it.. A month passed already, nothing on my tesla, still.

 

[Tiberius]

You are not alone...