TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

No Credit for Model S owner on Model 3 Delivery

Discussion in 'Model 3' started by Baja30, Sep 1, 2017.

  1. Baja30

    Baja30 Member

    Joined:
    Mar 6, 2016
    Messages:
    40
    Location:
    Maple Grove, MN
    Help please. I own a Model S (18 months) and ordered a Model 3 on day 1. Unfortunately I didn't use the same email address when I ordered the Model 3 (home vs work email). I noticed my Model 3 order wasn't showing up in my account so I contacted them about 4 months ago to get fixed, they quickly fixed it and I thought all is good, both cars show up on my account.

    Come launch day, I look at the delivery estimator and find that my delivery is estimated to be a month later from a freind of mines, who bought on day one also but doesn't own a Tesla. I have called Tesla 3 times in the last month talking to three different people who all say they will fix and get back to me. None of them have gotten back to me other than an email while on the phone with their contact info, no response to emails, no updates and nobody answering their phones or voice mails.

    What can I do to get this fixed?

    Thank You:)
     
  2. bmms8

    bmms8 Member

    Joined:
    Mar 17, 2016
    Messages:
    58
    Location:
    CA
    When you say no credit do you mean federal?

    When is your estimated delivery

    Something tells me you'll still get the full amount..
     
  3. azred

    azred Member

    Joined:
    Apr 12, 2016
    Messages:
    687
    Location:
    Chandler, AZ
    "Nobody answering their phones"? Just as is the case with any business you need you keep after them. I'm not saying you aren't trying but I have had many dealings with various Tesla contacts both local and the home base in Fremont and "nobody answering phones" has ever been my experience. When those of us who are current owners living much closer to Fremont start reporting that the configurator is open to them, that would be a good time for a Minnesotan to get revved up, not now.
     
  4. jerjozwik

    jerjozwik Member

    Joined:
    May 12, 2014
    Messages:
    943
    Location:
    san gabriel valley
    i have the same issue but from a different cause. i was able to speak to someone at tesla and she said it was a problem on their system that will be fixed by the end of the week. that was... over a month ago and the delivery estimate is still dec-feb. oh well...
     
  5. Baja30

    Baja30 Member

    Joined:
    Mar 6, 2016
    Messages:
    40
    Location:
    Maple Grove, MN
    Not about money, as a current Tesla owner I am not getting the earlier delivery date that I am superposed to. Estimated delivery is Jan-Mar 2018 for large battery pack.
     
  6. Chopr147

    Chopr147 Active Member

    Joined:
    Apr 3, 2016
    Messages:
    1,581
    Location:
    Wantagh, NY
    In NY and my estimator is the same Jan-Feb 2018 Seems about right for an S owner
     
  7. bmms8

    bmms8 Member

    Joined:
    Mar 17, 2016
    Messages:
    58
    Location:
    CA
    Okay i see what you mean. Well good luck hope they bump you up. Next time be more careful :)
     
  8. Baja30

    Baja30 Member

    Joined:
    Mar 6, 2016
    Messages:
    40
    Location:
    Maple Grove, MN
    My friend has Dec-Feb delivery and he doesn't have a Tesla.
     
  9. UCF3

    UCF3 New Member

    Joined:
    Sep 1, 2017
    Messages:
    4
    Location:
    FL
    What's one month when you've already waited 2 years?
     
  10. hockeythug

    hockeythug Active Member

    Joined:
    Jun 3, 2013
    Messages:
    1,888
    Location:
    Minnesota
    Strange. Mine is Nov-Jan for first production and Jan-March for base. Non-owner.
     
  11. Zythryn

    Zythryn MS 70D, MX 90D

    Joined:
    Mar 18, 2009
    Messages:
    1,788
    Location:
    Minnesota
    Whict options are you ordering, and which options is your friend choosing?
     
  12. Baja30

    Baja30 Member

    Joined:
    Mar 6, 2016
    Messages:
    40
    Location:
    Maple Grove, MN
    Taxes, I really want the smaller battery pack in 2017 for taxes.
     
  13. Baja30

    Baja30 Member

    Joined:
    Mar 6, 2016
    Messages:
    40
    Location:
    Maple Grove, MN
    We compared all three categories, he was one month earlier on all three.
     
  14. Baja30

    Baja30 Member

    Joined:
    Mar 6, 2016
    Messages:
    40
    Location:
    Maple Grove, MN
    Yeah, that's what I'm trying to get fixed so I have same time frames..
     
  15. codex57

    codex57 Member

    Joined:
    Aug 1, 2017
    Messages:
    305
    Location:
    NorCal
    Huh, that is strange since you're MidWest and I think they have one of the latest date ranges for US buyers. The Nov-Jan is the date range for 1st day in store reservation holders in California.
     
  16. deemo

    deemo Member

    Joined:
    Nov 6, 2015
    Messages:
    5
    Location:
    San Diego, CA
    I have had the same issue although mine is because Tesla messed up originally. When I purchased my Model S last Nov, the rep inadvertently typed in my name and email address incorrectly and I had it corrected by the next day. When I showed up to take delivery late Dec they told me that the car was not there and they had sent an email (To wrong address) to tell me it was delayed. When they did deliver 3 days later, the paperwork still had my name and email address wrong and had to be redone for registration. After delivery, the app didn't work (still wrong email address) another month to fix (Jan). Had to get service about 3 months later (Apr), appointment email still sent to wrong address and another attempt to fix. About a month later, needed additional statement from Tesla for CA rebate and the rep kept sending paperwork to wrong address even after I gave him the correct address, CA employee that received the doc had to send me my own paperwork, another attempt to fix (May). Delivery dates start appearing, dates still wrong with being owner, called and although both show up in same account, was told that the system did not recognize my owner status and was now fully fixed (Jul) and wait a week. It has been over a month with 2 other calls assuring it is fixed but, I am still not sure, they have assured me it should reflect soon but still hasn't. It still shows both the Model 3 and Model S in same account but I am still getting expected delivery dates associated with non-owner.
     
  17. Garlan Garner

    Garlan Garner Well-Known Member

    Joined:
    Mar 31, 2016
    Messages:
    5,495
    Location:
    Chicagoland
    What takes precedence?

    Current Owner?
    Line Waiter?
    Live in California?
     
  18. azred

    azred Member

    Joined:
    Apr 12, 2016
    Messages:
    687
    Location:
    Chandler, AZ
    I'm fairly sure it's Oct-Dec for big battery and Dec-Feb for small battery for current owners in CA, the same as what we in AZ are quoted. This poster wants the small battery in MN before 2018. Slim and none would seem like a good bet for even the big battery in MN. I'll be surprised if my big battery is delivered in AZ before December.
     
  19. Zythryn

    Zythryn MS 70D, MX 90D

    Joined:
    Mar 18, 2009
    Messages:
    1,788
    Location:
    Minnesota
    Baja, the more information you can give us, the more accurate our speculation can be.
    What Battery size gives you the Jan-Feb delivery estimate? And, where is your friend located (also MN?)?

    If the dates are in error due to you giving them the wrong email, the best I can suggest is to keep calling them. When they say they will fix it, ask "when". If they don't fix it by that date, call back and ask for their supervisor. Keep repeating until you get it fixed, or get lunch with Elon;)

    On the other hand, if you are ordering the smaller battery pack, RWD, your date sounds pretty much inline with what most people are seeing. If your friend isn't on the west coast, he got lucky. Be happy for him:)
     
  20. Baja30

    Baja30 Member

    Joined:
    Mar 6, 2016
    Messages:
    40
    Location:
    Maple Grove, MN
    My delivery estimates from Tesla
    First Production - Jan - Mar 2018
    Standard Battery - Mar - May 2018
    Dual Motor All-Wheel Drive - Sep - Nov 2018

    My friend lives in Minnesota, about 12 miles from me. We both ordered day one but he doesn't own a Tesla, I do.
    Hockeythug (post 10) estimate is Nov-Jan for first production and Jan-March for base. Non-owner living in Minnesota.

    I clearly am not getting the benefit of being a Tesla owner, Tesla has acknowledged that much, they just don't know how or who can fix it, been over a month now.

     
    • Informative x 1

Share This Page