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No Heat

Discussion in 'Model Y' started by BUSMAN, Dec 16, 2020.

  1. BUSMAN

    BUSMAN Member

    Joined:
    Jan 3, 2020
    Messages:
    40
    Location:
    NJ
    Worse time to happen but no heat or defroster. No hot air the fan blows only cold air. Anyone had this problem. MY 2200 miles
     
  2. seniorcitizen

    seniorcitizen Member

    Joined:
    Oct 9, 2020
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    Location:
    Maple Grove
    It has happened to others as well.
    Model Y Heat stopped working
     
    • Helpful x 1
  3. jcanoe

    jcanoe Active Member

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    Location:
    Maryland
    Were you preconditioning the Tesla vehicle using the Tesla app or were using the touch screen inside the Tesla? In the Tesla app to activate Maximum Defrost you need to press the windshield defroster icon in the lower right corner of the climate control display in the app. The icon will change from white to red to indicate that Maximum Defrost has been activated.

    When interacting with the touch screen there are two separate buttons on the lower right side of the screen. One controls the rear window defroster and the other is for the windshield defroster. To activate Maximum Defrost on the front windshield you need to cycle through Standard (white), Defogger (blue) and then Maximum Defrost (red). Both the rear defroster and the windshield defroster functions will also activate the side mirror heaters, front camera heater and the charge port inlet heater.
     
  4. BUSMAN

    BUSMAN Member

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    I used both methods no heat.
     
  5. jcanoe

    jcanoe Active Member

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    Have you tried rebooting the vehicle? You could also reach out to roadside assistance. Roadside asisstance should be able to remotely run diagnostics to determine if the vehicle is operable. The HVAC system is integral in being able to properly maintain the battery pack temperature although in cold temperatures the circulation of the coolant is probably all that is required as the electric drive motor stators heat up to warm coolant for the battery.
     
  6. BigM

    BigM Member

    Joined:
    Aug 21, 2020
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    Location:
    NJ
    Also experienced no heat today
     
  7. BUSMAN

    BUSMAN Member

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    Location:
    NJ
     
  8. BUSMAN

    BUSMAN Member

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    NJ
    #8 BUSMAN, Dec 16, 2020
    Last edited: Dec 16, 2020
    I talked to someone from Tesla ,he said the techs can try and fix problem over the air. But that can take a couple days. Right now I have heat it came back.
     
  9. jcanoe

    jcanoe Active Member

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    Good to hear. How did you contact Tesla so that someone called you on the phone? That in itself is almost a Xmas miracle.
     
  10. BUSMAN

    BUSMAN Member

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    I called and customer service had me on hold while he contacted a tech. Not sure if they did anything but it's working for now.
     
  11. jcanoe

    jcanoe Active Member

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    I am only familiar with Tesla Roadside Assistance, is that who you reached out to on the phone?
     
  12. BUSMAN

    BUSMAN Member

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    Location:
    NJ
    Not really sure ,I called the local SC and hit the prompt for service .
     
  13. jcanoe

    jcanoe Active Member

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    Good to know.
     
  14. R4V1

    R4V1 New Member

    Joined:
    Aug 23, 2020
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    Location:
    Vancouver
    Drove home, 40 minute commute today with no heat. In 4° weather.
     
  15. Zaza06

    Zaza06 New Member

    Joined:
    Dec 31, 2020
    Messages:
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    Location:
    12211
    My Y (1200 miles) has been getting serviced by TESLA since Dec. 30 due to the same problem - no heat and wimpy air conditioning (for the single time I needed air conditioning). They were supposed to have it done by 1/12/21 but it's still being worked on with no new ETA. Judging by the number of Tesla Ys I saw in the parking lot of the service center, plus the service rep's warning that parts are hard to come by and getting shipped out as soon as they are manufactured and are going to the Tesla Ys that have been waiting the longest . . . I'd say there are A LOT of Tesla Ys with this issue. They ordered about 8 parts (manifold, air conditioning unit, etc.) for it so far, one of which (the manifold) is still on back order.

    I told the rep that I thought it was lame that a car with 1200 miles needs such a major "repair" and he said I shouldn't complain because a car that had been delivered to its owner 2 days before was already in the service center with no heat. I guess that was supposed to make me feel better but it didn't.
     
    • Informative x 1
  16. electric_ftw

    electric_ftw Member

    Joined:
    Oct 27, 2020
    Messages:
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    Location:
    Seattle
    That is pretty lame and is terrible training for customer service. Hopefully they improve this. I hope you at least got a loaner ?
     
  17. Zaza06

    Zaza06 New Member

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    Location:
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    Yes, they gave us an X to drive. The kids get a kick out of the back doors, but I have to say the speed limiter is a bummer for road trips and it has a much more limited range than the Y. Having said that, I'm grateful to even have a loaner and hoping to get my car back soon. I read that someone's battery was damaged by the same issue that caused the heating problem, and since one of the parts they ordered for my car was called something like "battery blanket" I'm nervous my car has been similarly damaged.
     

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