I upgraded my Model 3 to a Model S and accepted delivery back in November 2020. Upon delivery I discovered my phone app did not work because it couldn't identify my new car. The reason being my Model S was not delivered to me in their system. My tesla account shows a reservation number and a note saying "You will be contacted as the delivery date comes closer". Sooooo I contacted the delivery location in Dedham, MA and they couldn't deliver it, even though I signed all the paperwork and physically took the car. They directed me to Tesla CA. The person out there looked at the account, couldn't deliver it, then did something so I could use my phone app. My Tesla account shows my Model 3 Trade in, shows the Model S not delivered with a reservation number and now has completely locked me out from "Managing" my Model S. I have been trying to get someone from Tesla to help and finally started working with "Shane" from for over 1 month now. He said he "bumped it up the line" because he or anyone else at his support center have never seen this and couldn't help. The failure in the website leaves me without the paperwork for the car. I would like to trade up to a Model X but won't do it because of the issues that may arise from this issue not being fixed. This is totally unacceptable. Is there anyone I can contact to help me with this?