No LTE connection in car

[bmah]

Moderator note: Two threads on this topic merged.

At this point there seems to be sufficient evidence that this is a widespread outage in the USA, so additional "me too" type posts are probably not useful unless you have something additional to contribute (or ask).

Thanks,

Bruce.

 

[ModelNforNerd]

anecdotal evidence:


Suburban Boston. I am in the city at work. Car is at home in the driveway. I can connect just fine. Car is a 2014 w/3G.

 

[luckyj]

I pull hourly stats from my car with some scripts I wrote.12AM Eastern succeeded, 1AM failed and has failed every hour since, "HTTP Error 408: Request Timeout".

 

[Happychaos]

My car (LTE) is out while my wife's (3G) works fine - so it seems to be restricted to LTE-only. Called SC and they noted it was a nationwide issue and will be resolved asap but no timelines given. Glad it isn't just me, but also disappointed that either Tesla or ATT or both dropped the ball on this. I feel for the Service Center call reps - their lines must be flooded.

 

[Atlantan]

Thanks for this thread OP...same here.

 

[Joe F]

Since I just found this thread, a problem I'm seeing might be a byproduct of the outage, as indicated in that thread by @luckyj.

 

[boaterva]

I pull hourly stats from my car with some scripts I wrote.12AM Eastern succeeded, 1AM failed and has failed every hour since, "HTTP Error 408: Request Timeout".

This is not as logical as you might think, as most of these timings are based on UTC/GMT. You would have thought it would have failed yesterday at 8 PM EDT if it's a May 1 midnight thing... Hm....

 

[CUBldr97]

My car (LTE) is out while my wife's (3G) works fine - so it seems to be restricted to LTE-only. Called SC and they noted it was a nationwide issue and will be resolved asap but no timelines given. Glad it isn't just me, but also disappointed that either Tesla or ATT or both dropped the ball on this. I feel for the Service Center call reps - their lines must be flooded.

Nope its affecting 3G cars as well... not just LTE

 

[madtorque]

Works fine in Canada.

 

[brkaus]

LTE connection fine here in Texas. No issues at 8am - now. Not sure about overnight.

 

[AdamHLG]

Everyone started complaining that they did not get the maps update yet and Tesla said fine and tried to make everyone happy and push the maps over LTE. See what you did now folks? You broke it.

This was a joke by the way.

Edit: I was able to successfully connect to my car just now over LTE - Baltimore, Maryland

 

[drew.c]

Now working in Delaware.

 

[GatorGuy]

Back up in Florida

 

[zambono]

A lot of outages lately, if its not the app its the car

 

[CinRedMan]

back up here in Ohio (around 12:30 PM). Coverage at Teslarati Looks like this happened back in Aug of 2017 too. ATT outages reported on down detector.com I also experienced problem with the Tesla.app back on April 22nd.

 

[Tmoody]

i'm not sure if it was limited to Tesla.....i was having very poor cell coverage yesterday on my phone as well with AT&T. Might have been something in the overall LTE network.

 

[AdamHLG]

In point of fact, my wife is on ATT and I am on Verizon and over last 24 hours or so my texts were not being delivered to her phone for first time ever. Wonder if that is related. My texts to other Verizon phones worked fine.

 

[delanman]

Still out here in Middletoen DE or should I just say in my car. Location doesn't have much to do with it. My LTE has been out for nearly three weeks. I had an appointment with service for today but canceled it when I learned this is a system wide problem. The service center didn't mention that when I made the appointment but volunteered the info when I called to cancel. Seems more like a group of accounts were deleted from the AT&T database and the problem is being corrected one by one. Symptoms are not like that of a single point of failure.

 

[Atlantan]

LTE worked for me on my commute home.

Cheers

 

[Happychaos]

Nope its affecting 3G cars as well... not just LTE

Hmmm my wife lucked out then. Confirmed lte working now. Whew