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No LTE with line through it after waking car

Discussion in 'Model 3' started by sunsetcliffs, Jul 14, 2019.

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  1. sunsetcliffs

    sunsetcliffs Member

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    So I got my 3 (HW3) about two months ago. Everything was good for the first two weeks and then I noticed that I couldn’t wake the car from my app. It would give a “vehicle connection error”. Then when I would get into the car, I would have no LTE connection and the LTE service bars would have a line through them for the first 5 minutes after waking. After this, LTE worked normally until the car went to sleep. I made a service request, they ended up replacing the whole computer. Everything was working great again for about 10 days and now I am having the same issue again. Has anyone else experienced anything similar to this? I don’t have WI-FI where I park so I rely completely on LTE.
     
  2. antoinearnau

    antoinearnau Active Member

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    Same issue, myself and a thousand others...unfortunately....
     
  3. sunsetcliffs

    sunsetcliffs Member

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    Out of curiosity are you on HW3? Just wonder if it’s hardware or software related.
     
  4. antoinearnau

    antoinearnau Active Member

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    No, I am on 2.5.
    I was told by a technician that could be related to the fact of having several phones connected to the same account.
    I am not sure about that, but you can try...
     
  5. Skione65

    Skione65 Active Member

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    Are you using Sentry? There have been cases with Sentry being tied to this. Mine included. But then again who knows. I’ve had the exact same issues. Talked to Tesla. They didn’t know. THEY couldn’t even wake the car remotely from they’re end and just shrugged.

    Ski
     
  6. sunsetcliffs

    sunsetcliffs Member

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    I’ll give it a shot. Wife and I share the car and use the same account. I’ll see if I can set her up with her own. Thanks
     
  7. sunsetcliffs

    sunsetcliffs Member

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    I have sentry on but exclude home where this normally occurs. Wonder if that could still be an issue though.
     
  8. jerry33

    jerry33 (S85-3/2/13 traded in) X LR: F2611##-3/27/20

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    There are a number of things that can go wrong with LTE, including servers at the Tesla end (I've found that's the main issue when there is no connectivity in my S, and all you can do is wait until they are back online). However, the first thing to try is to reboot the display. That often fixes odd behaviour. Another thing I found about LTE is that if the signal is lost (usually this occurs on trips when you drive out of range) it takes a long time after getting back to a service area for the LTE to show up. When this happens, once your cellphone regains solid connectivity, then reboot the display (it's okay to do this while driving) and the LTE will show up immediately after the reboot. Don't know if this will help in your case but it's worth a try.
     
  9. antoinearnau

    antoinearnau Active Member

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    Where I drive anyway, you can have full connectivity with the cell on the road and still losing it with the car. I agree, rebooting the screen will do it, also once parked, rebooting the car will do as well.
     
  10. antoinearnau

    antoinearnau Active Member

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    No I am not.
     
  11. IROAR

    IROAR Member

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    I had no internet service until I rebooted. Has happened 2x. Very irritating
     

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