No more Enterprise?

[Stan Moraski]

When I called the Milford, CT service center last week for an appointment, I asked if I could please have a Tesla loaner and not an ice car. They said it was first come, first served, but they would try. Yesterday when I dropped the car for a (not) charging problem, there were two Tesla keys on the desk, one for a P85D and one for a 60. I was told the P85D just came back in and needs to be ‘processed’ before it can go back out. I took the 60 and started home.

Five minutes into the trip, I could not get the radio to work, so I returned and was quickly given an 85D. No Enterprise representative, no paperwork. Clearly they have gone back to loaners from their own fleet because I was told Enterprise only had two Tesla’s to rent. Another great experience at the Milford service center, and the 85D performs as well as the P85 I left with them to repair. No P85D, but better luck next time.

 

[ASMills85]

I was given a Nissan Maxima a few weeks ago. I wasn’t offered a rental for my appointment next week and I didn’t ask if that is the best they can do. I’d rather just drive my old truck than mess with a rental for a few days.

 

[Need]

Enterprise was at Pomona, CA service center. I was there last Friday and they have no Tesla loaners... tons of ICE SUVs though. I took one that looks like it will have the best MPG for a few hours.... and they called the car was ready. I returned the loaner in under 4 hours. The following Monday I got a email from Enterprise... they charged Tesla $170 for the loaner from Friday to Monday. Enterprise is making pretty good money.. I think they are here to stay.

 

[Stan Moraski]

I did not intend to imply that Enterprise was going out of business, just that at least at the Milford service center they were no longer relying on them, which for me is a good thing.

 

[Brettski]

I find the Enterprise solution to be pretty shoddy. Without fail I get a dripping wet, still dirty car with ~100 miles of range. It takes ~15 minutes to be driven from the service center to the Enterprise location & do the paperwork. Ok, sure, it’s a car to drive - a Tesla, at that. But I wish they had an in-house loaner fleet, like I had with prior BMW’s and MB’s.

 

[sorka]

I was told the P85D just came back in and needs to be ‘processed’ before it can go back out.

I would have told them to waive processing and let me do it myself

 

[TaoJones]

I won’t accept a non-AP loaner, period. And the Enterprise fleet of Model S in SoCal do not be default have AP enabled, which I find unacceptably parsimonious,

Fortunately, the nearby SvC has exceeded expectations in providing AP1 or temporarily-enabled AP2 Enterprise loaners.

 

[MXWing]

I won’t accept a non-AP loaner, period.

How often do you say “I’d like to speak to the manager” in a given day?

 

[TaoJones]

How often do you say “I’d like to speak to the manager” in a given day?

Almost never. Must just be pure dumb luck, huh.

 

[MXWing]

Almost never. Must just be pure dumb luck, huh.

Only on days you are offered a non AP loaner then?

 

[TaoJones]

Only on days you are offered a non AP loaner then?

Nope. You’re 0-2. But by all means, keep trying.

 

[DukeofURL]

The Paramus SvC has a few of their own loaners (a P85 and a P85D I think), plus a couple Enterprise-owned 75Ds, and I'm sure they also supplement with ICE cars when they run out of Teslas. The only difference you can tell is they need a credit card and form for Enterprise, the SvC owned ones they just give you the key and let you go on your merry way.