I had FUSC when I bought mine but lost it a week or so later once transferred the car to my name. I called to confirm if I have it or not, and was told "Yes, you do" - it was on the same day when the transfer occurred. A couple weeks after, I was surprised to see some changes on my Tesla account and called them again and was told "No, you pay as you charge, no FUSC. I am sorry for the misunderstanding but it is what it is". They would not even try to pull a previously recorded conversation! Just straight - NO.We called off buying an X for my wife because of all this crap. Happy with my S, but extremely disappointed with the games. Just sad.
Still haven’t gotten FUSC and my ESA to show back in My Tesla after they were cleansed in the Fall, though the service center says they can see it.
Since I have no hard evidence for FUSC , and never was promised to get, I am ok to lose it. Especially, in light of multiple reports when Tesla will limit your charging speed and battery capacity if you are using SC too often (would be interesting to see an official definition-too often)I know you are going through more than I did. I bought the car and realize free supercharging was yanked. However - initially they mentioned to me that I would still get the 1K miles of free supercharging a year - I have emails stating as much - but that too was taken away after their site was updated. I rarely use supercharging - so I didn't think it was worth getting riled up for that loss. I still at least have premium connectivity for free.
I think the issue here - and knowing @MS-Alec lost more than I did in his deal, is that Tesla seems to change the criteria on a whim. You think you got a set of features on a great car just to realize after it is added to your Tesla Account that they were removed without excuse or explanation - by then it is normally too late. The real pain is there really is no way to find out before you complete the purchase.
Interesting. I wonder if dealers will price the removal of a 10k option into their price.Posted on Electrek today...it is getting worse: Tesla takes away Autopilot from used Model S sold through dealer - Electrek
Tesla has remotely deactivated Autopilot features in a Model S that it sold to a third-party dealer who then sold it to the owner. It’s another example that Tesla is still figuring out the entire over-the-air upgrade landscape. Jalopnik laid out the entire timeline of events in a report:
As you can see on the Monroney sticker, the features were listed on the vehicle configuration both when it was sold to the dealer and the final owner:
- November 15: Tesla sells a 2017 Model S with Autopilot and FSD to a third-party dealer through an auction.
- November 18: Tesla does a remote “audit” of the vehicle and determines that it shouldn’t have Autopilot and FSD.
- December 20: Alec (the customer) buys the Model S with Autopilot and FSD from the dealer.
- January: A new software update removes Autopilot and FSD from Alec’s car.
Interesting. I wonder if dealers will price the removal of a 10k option into their price.
Looking at used Tesla model s on cars.com I see quite a few advertised with FSD.
Is there an easy way to tell if a used Tesla at a dealership was traded in directly to them or if it’s a Tesla the dealer bought off an auction? Besides asking the salesperson, who I wouldn’t trust anyway... no offense to car sales peopleThe key point to this is that nothing will be removed if the vehicle does not come into control of Tesla. If you trade in a car to a non-Tesla dealer (including Carvana, etc) they will sell it with all the functions purchased for that vehicle. However if it goes through Tesla as a trade in they seemingly have a policy of removing purchased functionality to sell at a lower price - which they can do because they own the car at that point.
The issue in the post you quoted (which was from over a year ago) is that Tesla did own the car through trade-in, removed autopilot in their systems, sold at action to the dealer (who paid less), dealer sold to a new owner all before it was actually removed from the car. So from the owner's standpoint he had something removed that he bought. This is on Tesla to be more clear that a purchased feature has been removed so that the dealer and future owner are not caught by suprise.