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No more free unlimited supercharging for Tesla used vehicles

Discussion in 'Model S' started by FlatSix911, Jul 22, 2019.

  1. patrick40363

    patrick40363 Member

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    I used to have the same paragraph regarding supercharging for my 2015D. Tesla changed it in my account to free unlimited supercharging. No mention made of it transferring to next owner. Free supercharging was supposed to run with the car.
     
    • Informative x 1
  2. Tiber

    Tiber Member

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    Los angeles

    Really?
     
  3. AMPd

    AMPd Active Member

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    K
     
  4. Bill_75D

    Bill_75D Member

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    Mesa, AZ
    My account has also been changed for my 2016 car. It just says free unlimited supercharging. They have scrubbed any mention of the next owner. Unbelievably sleazy if this is true.
     
    • Like x 2
  5. iCharge

    iCharge Member

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    New England
    now that it has beena while, how would you rate your experience with Carvana
     
  6. Lloyd

    Lloyd Well-Known Member

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    Livery services were specifically excluded from Free Supercharging for a long time.
     
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  7. ParkerA1996

    ParkerA1996 New Member

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    I recently purchased a post-facelift, pre AP2 2016 S 90D with the “free unlimited supercharging” option on the site. After taking delivery now my account shows pay per use supercharging?? Wtf! Waiting to hear back from sales advisor for more details.... I know it isn’t a huge expense saver but they also refused to fix the condensation in taillights and some interior damage that wasn’t shown in photos due to “normal wear and tear”.... might have to try to return this one.
     
  8. AMPd

    AMPd Active Member

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    You bought it directly from Tesla?
     
  9. ParkerA1996

    ParkerA1996 New Member

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    Nashville, TN
    Correct, it’s a “CPO” with the 4 year/50k etc etc. Clean title and all that, just feel really taken advantage of after the whole transaction even though I love the car (first Tesla)
     
  10. AMPd

    AMPd Active Member

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    They’ve removed free supercharging from their used “CPO” inventory recently.
    If you purchased before they removed it but took delivery after, maybe they removed it by mistake.

    Either way, if it was advertised with free supercharging when you made the purchase then that’s what you’re owed.
     
    • Like x 1
  11. AZP85

    AZP85 Member

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    Jun 17, 2019
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    Location:
    Mount Albert, ON
    I was just reading through this and it made me look at my account.

    I bought a 2013 P85 Model S from a third party Dealership on June 18th, 2019. (Shift Motors in Burlington, Ontario, Canada.)
    I bought the car being told that the car had FUSC for the life of the car. Looking at my account now I see that I have 400kWh of free super charging per year, and every time i charge it would show how many kWh i used then reset to 400.

    On July 14, 2019 this happened again (used 19kWh and reset to 400kWh next day), but then on July 17, 2019 I used 30kWh and it subtracted it from the 400kWh. No big deal I thought it will reset again. Nope not this time, used it again on July 26, 2019 for 36kWh and it subtracted again (400-30-36=336kWh)

    I plan on doing some long road trips this winter and coming spring and was thinking "this is great is can road trip for basically free"
    I am very upset by this as this is not what I paid for or was promised when I bought the car. I am going to be fighting Tesla on this on as I take my car in for a battery pack replacement tomorrow.
     
    • Like x 2
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  12. ParkerA1996

    ParkerA1996 New Member

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    Thanks AMPd. That’s what I believe too. I want my FUSC or >$2000 that it would cost to “add” it in the past. Like I said, I mainly commute and use free charging in my apartment garage at 220/30A, however it was promised as I made my order deposit and has really been the straw that broke the camel’s back in what was otherwise a very exciting day for me.
     
    • Like x 1
  13. Geek190

    Geek190 Member

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    Utah
    This car is causing me so much inner turmoil!

    I love the car. LOVE the car!

    But I hate all the sleazy sounding things I'm hearing about - trying to get out of fixing or replacing yellow border MCU's, removing FUSC, weaseling out of and deleting referrals, bumping the car price after you put down your deposit, not fixing things that should clearly be warranty items.....

    But my personal experience with my local service center has been absolutely great. They've been top notch!

    But I can't get anyone on the phone, ever. Emails take weeks or months to get a reply, if you even get one. It's been almost 4 months and still no title.

    But what an amazing car! Driving it makes me so happy!

    But I feel like I can't recommend to my friends that they should buy one, because from a corporate level I absolutely don't trust them. And then when they don't honor the free supercharger referral miles to my friend, I also look like a dick.

    Argh!
     
    • Like x 8
  14. Fossil Fool

    Fossil Fool Member

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    Prescott, AZ
    Class action?
     
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  15. sixela

    sixela Active Member

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    Seems to be all the rage these days.
     
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  16. S4WRXTTCS

    S4WRXTTCS Active Member

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    I'm pretty much the same way about it.

    The local service personnel were the ones that kept me a Tesla owner despite not liking the defects on delivery.

    The car itself is absolutely wonderful.

    But, all these ridiculous things regarding customer service are destroying my ability to recommend the car to friends/coworkers/etc. I can't recommend it in good conscious.

    As a very simple example Tesla isn't refunding people who ACCIDENTALLY ordered FSD because they were using their phones to look it up, and fat fingered it. Or they didn't realize the price had changed. I could understand if it was just a simple mistake of a customer service rep not being able to reverse it, but it was a company wide practice. Where multiple people were unable to get it removed, and refunded. That's a lot of dough for a simple mistake.
     
  17. dhanson865

    dhanson865 Active Member

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    I was referring to the literal logic in https://teslamotorsclub.com/tmc/attachments/free-unlimited-supercharging-v2-jpg.437963/


    If Tesla sells a factory car to Owner 1 and Owner 1 sells it to Dealer A (Owner 2) and Dealer A sells it to Owner 3 then Tesla can say it only transferred to the second owner and not the third owner. Whether you think that's right morally or right legally they could only do it by that logic if Dealer A took ownership and put the title in their name.

    If Dealer A never put the title in their name then how could Tesla know about it? If Tesla can't prove it ever belonged to a Dealer (because in that state dealers don't register car titles, they just hand over paperwork that lets you transfer the title from a prior owner) then Tesla should have no legal grounds to call the next person that registers the title anything but Owner 2.

    I'm not advocating that Tesla remove the free supercharging. I'm talking about the difference between states that allow car dealerships to sell a used car without putting the dealers name on the title and states that force used car dealers to put the title in their name before reselling it.

    Thus if the state sees it as two owners not more than two owners, it seems to me that Tesla has no grounds based on the logic of the "next owner" statement to remove it.
     
  18. whitex

    whitex Active Member

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    They have no logic to advertise P85D as 691hp car then later come back saying it's only the motors which are theoretically capable of this, but the rest of the car will limit it to 463hp, yet they did it. Their "screen yellows due to sun exposure and is therefore a wear and tear item" also defies logic, yet they are claiming that. Their page used to explicitly say pre Jan 2017 cars had free supercharging for the life of the car, yet they wiped that off their website and pretend it wasn't there. All these things they are doing don't make sense, they simply count on people not willing to spend the resources to sue. Elon's strategy is new customers acquisition, keeping existing customers happy is low on the priority list, especially if it costs money. This is why he overreacts to any media storms, but ignores issues which don't get media coverage.
     
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  19. BigNick

    BigNick Disaffected Member

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    Pennsylvania, USA
    I just checked (bought my 2015 used in April 2019) and I still have FUSC. No mention of transfer at all, a "Learn More" link goes to Supercharging where no mention of transfer to next owner.
    So it sounds like my car would lose FUSC if I sell it.
     
  20. Huachipato

    Huachipato Member

    Joined:
    Jul 16, 2019
    Messages:
    32
    Location:
    Murphy, TX
    I have gone back and forth with Tesla on FUSC issue - the last interchange pretty much said that any Tesla that was wholesaled would have FUSC removed from it. Implying that if the car was traded in to any dealer or placed in any auction that FUSC was removed.

    I also asked for a copy of the policy they were enforcing, but that part is always ignored....
     

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