TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

No MVPA, with car scheduled for delivery in 2 days. Is that normal?

Discussion in 'Model S: Ordering, Production, Delivery' started by Brick Pilot, Aug 29, 2013.

  1. Brick Pilot

    Brick Pilot Member

    Joined:
    Aug 5, 2013
    Messages:
    24
    Location:
    Pacific NW
    The car is scheduled for delivery this Saturday (two days from now), bit I still haven't received my MVPA, although my Delivery Specialist (DS) said it would be emailed weeks ago.

    I'm starting to get worried. Like most of you waiting for your cars, I've been on pins and needles. I have three boys, and the anticipation for this car feels very much like waiting for each of THEM to be born (don't tell my wife).

    My story so far:
    P85+, Black exterior, Grey perfomance interior, Lacewood, Pano roof, Tech, Air, 21", Upgraded Sound System.

    I ordered 1 week before the new price update, and had that "Darn! I wanted those parking sensors!" feeling, until I repriced my car under the new plan and found out it would cost many thousands of dollars more to get it. Alreayd having spent 100K+, I stuck with my original pricing.

    While waiting for delivery, I installed the HPWC is on its own subpanel, fed from a dedicated 100A breaker from the main panel. I used 2 gauge copper wire to feed the panel, with 4 gauge welding wire (rated for mega amps) feeding the HPWC. It lit up green on power up. Gotta love that. BTW - the HPWC has the upgraded vertically-mounted 200A fuses.

    So, is my MVPA delay typical for the rest of you?
     
  2. HHHH

    HHHH Member

    Joined:
    Jun 11, 2013
    Messages:
    703
    Location:
    Henderson, NV
    I can sympathize with your anticipation, and you build seems nice as well. As for the late MVPA, I went to Portland, OR to sign my paperwork 2-3 weeks before I got the car.
     
  3. neroden

    neroden Happy Model S Owner

    Joined:
    Apr 25, 2011
    Messages:
    3,572
    Location:
    Ithaca, NY, USA
    Call. It's disappointing to hear that Tesla STILL does not have its paperwork act together.
     
  4. dsm363

    dsm363 Roadster + Sig Model S

    Joined:
    May 17, 2009
    Messages:
    18,235
    Location:
    Las Vegas, NV
    Any chance it is caught in a spam filter? It definitively should have been sent by now. Call the Ownership number to ask.
     
  5. CapitalistOppressor

    CapitalistOppressor Active Member

    Joined:
    Jun 18, 2012
    Messages:
    1,621
    This +1000000

    Call Tesla and make like a squeaky wheel.
     
  6. LV2SF

    LV2SF Member

    Joined:
    Aug 2, 2013
    Messages:
    53
    Location:
    Nevada
    Why did you go to Portland to sign the paperwork? Did you take delivery in Nevada?

    I'm asking because I'm putting in my order next week (finalizing a refi first) and would be interested to know if there is a benefit to that process. I'm planning on picking up my car at the factory and driving it back.
     
  7. HHHH

    HHHH Member

    Joined:
    Jun 11, 2013
    Messages:
    703
    Location:
    Henderson, NV
    I don't know if I was their guinea pig or my DS and Wells Fargo didn't know what to do with me, but here's the story:

    I test drove the car at Fashion Island in Newport, CA, the Tesla rep said my wife couldn't drive as well it unless I put down a $2500 deposit. So I put it down before either of us drove. Reserved the car the same day 6/23/13 and built it in store. Arranged my Wells Fargo financing and confirmed the order 1 week later on 7/1/13. Telsa DS said I needed to sign my paperwork at an actual Tesla facility and decline to have me be able to sign here in Nevada. So I took my wife, who started medical school also on 7/1/13, and we went back to Newport to sign our paperwork on the weekend even though she was already slammed with school. One hour before our appointment to sign paperwork, the Wells Fargo rep calls and says, if we sign in CA then we automatically pay CA sales tax. This doesn't make any sense to me since NV sales tax is 8.1% and I know CA is between 9-9.75% so I'd basically be throwing away around $1-2k to be able to sign there. The DS and Wells Fargo rep both advised us to go to Portland, OR to sign our paperwork to avoid the tax. I asked if my wife could virtually sign or have paperwork FedEx'd due to her hectic school schedule but they declined. So I took my wife to Portland for a getaway type weekend trip. We signed the paperwork in the Tesla store (the rep even forgot to get a signature from us and tracked us down outside the mall at a restaurant called Thirsty Lion to get a signature).

    I too wanted to take delivery at the factory, get the whole delivery experience, but due to the sales tax they said that was a no-go. I also have a preferred clear bra installer who I think is the best in the country that I wanted to get my car wrapped by (since Tesla's paint armor only goes halfway up the hood and I wanted the whole car wrapped) but I couldn't do that either.

    There was a whole process to having this done, I'm not complaining we made the best of it and had fun both times we went to Newport and got to see Portland for the first time, it's a great city, but I could see how it would be extremely inconvenient to anyone.

    Long story short I got my car the exact day they said I would, it was just an end justifies the means sort of thing to hurry up and get the car the fastest pain-free way possible.
     
  8. FlasherZ

    FlasherZ Sig Model S + Sig Model X + Model 3 Resv

    Joined:
    Jun 21, 2012
    Messages:
    7,019
    Not meaning to hijack the purpose of your post, but...

    4 AWG wiring connected to an HPWC set for 100A circuit (80A charging current) is undersized and may have liability and insurance implications (i.e., your insurance company may decline a claim should your home be destroyed, regardless of whether the HPWC installation is the cause). The HPWC requires minimum 3 AWG for that load.
     
  9. texex91

    texex91 Banned

    Joined:
    Aug 21, 2013
    Messages:
    1,590
    Location:
    hell
    #9 texex91, Aug 29, 2013
    Last edited: Aug 29, 2013
    OH boy, are you kidding me that this is problem--get your act together Tesla.

    Why should one have to be a squeaky wheel--last time I checked, they should be kissing my a** not visa verse. They need to do their job and take care of business--spend $100K and you better make my experience flawless--period.

    WHAT!!!!!! I would have told them if they want to sell a car they will give me a ride--period. What an arrogant attitude they have--!!!!

    Is this standard procedure for Tesla--I hope not.
     
  10. Brick Pilot

    Brick Pilot Member

    Joined:
    Aug 5, 2013
    Messages:
    24
    Location:
    Pacific NW
    Actually, the HPWC allows a number of charging current options, and the installation guide (See Page 10, step 5) describes corresponding wire gauge options from 14 down to 4, with a 3 gauge recommendation for 80A charging (from a 100A breaker). Since that high of a charge current turns the charging cord into a portable heater, I've opted for a smaller charge current. I have a 90A breaker in the subpanel feeding my HPWC, and I set my HPWC dipswitches accordingly.

    My 4 AWG @ 2ft length, with 105C rated insulation, in wall, but not behind drywall, should handle at least 130A.
    190851551586_1.jpg
     
  11. Brick Pilot

    Brick Pilot Member

    Joined:
    Aug 5, 2013
    Messages:
    24
    Location:
    Pacific NW
    I finally heard back from Ben, my DS here in Bellevue, WA. He said he has gotten really busy with all of the deliveries happening in my area, and checked on my car (stuck on a broken-down car carrier in CA, but still scheduled for a late delivery). He sent me the MVPA DocuSign link via email. It was really a nonevent. A couple of pages of numbers, and 40 pages of odd state-specific disclosures. I was surprised to see the $40 HPWC shipping charge on it. Somehow, I thought it was free, but nothing is free. ;)

    - - - Updated - - -

    Agreed. I wasn't planning an 80A charge, since I only have a 90A breaker in the subpanel, so my dipswitches are set accordingly. Even so, the 4AWG 105C insulation, coupled with an ultra-short wire run (2 feet from subpanel), gives me plenty of 100A+ wiggle room, should I want to "flip the dipswitches" and turn the charge cord into a portable heater for my garage while charging.
     
  12. paulkva

    paulkva Member

    Joined:
    Jul 22, 2013
    Messages:
    567
    Location:
    Falls Church, VA
    #13 paulkva, Aug 29, 2013
    Last edited: Aug 29, 2013
    Maybe it varies by store, but I agree I'd be ticked off if they had required a $2500 deposit just to allow my wife to test-drive. My wife and I took two test drives in DC, about a month apart, and each time both of us had a chance to drive with both of our kids in the back seat. The only thing they required (aside from copies of our drivers licenses) was that the sales rep had to sit in the front passenger seat. I'm not sure if that's a DC law or a Tesla-imposed rule, but it had the benefit of convincing us that the car can seat 5 people comfortably, since each of us had a turn to sit in back between our kids' booster seats when we weren't driving.

    Back to the thread's initial topic, my DS said he's waiting for me to decide whether I'm trading in my old car via AutoNation before generating my MVPA. I'm just under 2 weeks till delivery with a decent possibility it'll arrive early. My guess is there's some variation by location, but I'd be going nuts (more so than I am now just waiting for the car!) if I had to wait several weeks longer than expected for paperwork to arrive. My DS responds quickly to email, so that has been my primary form of communication with him.

    (Edited to add: glad the paperwork turned into a nonevent, that's precisely what it should be, and sorry to hear your car got delayed, but at least it's a short delay!)
     
  13. FlasherZ

    FlasherZ Sig Model S + Sig Model X + Model 3 Resv

    Joined:
    Jun 21, 2012
    Messages:
    7,019
    Ah good, I didn't know if you were using 105 degC on the 4 AWG or not. I don't know if you saw when you installed, but Tesla uses 6 AWG 105 degC wire in the internal wiring and the cable to the car anyway - so even if it were only 90 degC 4 AWG it would carry the current. Mostly an NEC inspection/insurance/liability issue at that point.

    Good luck on the delivery!
     
  14. HHHH

    HHHH Member

    Joined:
    Jun 11, 2013
    Messages:
    703
    Location:
    Henderson, NV
    I'm young (28), my wife looks super young, so they probably assumed that we were just browsing, joyriding, or something of that nature. Plus, with my name being Hussain I'm used to the pre-conceived notions so it bothers me less. I just operate on the "kill them with kindness" philosophy and usually they warm up. The guy that took us for our test drive was fine by the time we got to the car. From the time it took to talk from the store to garage, I told him what I knew about the car so far, once he get tell I was legit, he warmed up.
     
  15. NigelM

    NigelM Recovering Member

    Joined:
    Apr 3, 2011
    Messages:
    13,257
    Location:
    Sarasota, FL
    There are, and have been, times when they were totally booked out for test drives; under those circumstances Tesla does the fairest thing which is to give priority to folks who have put down a deposit already. It's not arrogant, it's trying to be fair to folks who already committed.
     
  16. HHHH

    HHHH Member

    Joined:
    Jun 11, 2013
    Messages:
    703
    Location:
    Henderson, NV
    I am kind of used to this type of treatment now, it's another reason why I prefer to deal with the same people at the same brands when making high end purchases. I don't know if it's age-based, race-based, or whatever but somewhere in the conversation I usually get the, "so where are your people from?" I usually reply with, "Dallas, Texas" since that's where I was born and where my family has lived since the early seventies. Or I just start asking the same questions to them that they ask me, it usually slows the rate of questions down.

    I remember back in 2001 when I was interested in a BMW M5, I didn't get very good treatment from my local dealer, so I bought out of state and just had them ship it. It's all good these situations have a way of taking care of themselves, I'm a big believer in karma and what goes around comes around. I prefer to leave the impression of, "oh I know a Hussain, and he's a nice, pleasant, normal human being" instead of furthering the stereotype.

    - - - Updated - - -

    I don't know if I mentioned this, but I was the only one in the store with an pre-booked appointment to test drive and I showed up 15 mins early, just FYI.
     
  17. brianman

    brianman Burrito Founder

    Joined:
    Nov 10, 2011
    Messages:
    15,487
    Judging from the reaction I've seen in various posts, I think Tesla needs to inform their front line people about the tone.

    It appears to range from "I'm terribly sorry. We're so stacked up that we can only offer them to reservation holders. If you'd like to leave your name and e-mail I can put you on a waiting list for ..." to "Sorry, reservation holders only." While the latter is "conveniently efficient" when the store is busy, it comes across badly in a variety of ways to potential customers. They should be regularly reminding representatives to do (something like) the former consistently. Hopefully some of the store managers are taking the initiative to do this already.
     
  18. simplesolar

    simplesolar Member

    Joined:
    Jun 30, 2013
    Messages:
    250
    Location:
    SoCal
    That's the most bizarre story I've heard for picking up a car. Should be able to drive without putting down a deposit.


     
  19. paulkva

    paulkva Member

    Joined:
    Jul 22, 2013
    Messages:
    567
    Location:
    Falls Church, VA
    I can understand and appreciate a "reservation holders only" or "priority for res holders" policy, if applied consistently when they're really heavily booked. And "by appointment only" makes sense as well for a backlog of any length. But if you have a confirmed appointment and can't split your time between two drivers, that just seems silly.
     

Share This Page