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No Payment Portal Access

Discussion in 'Model 3: Ordering, Production, Delivery' started by FoghornLeghorn, Jul 14, 2018.

  1. FoghornLeghorn

    Joined:
    Feb 3, 2018
    Messages:
    37
    Location:
    Chapel Hill, NC
    I am supposed to take delivery on Monday at 11am, and as of now (1pm Saturday) I still have no access to the Payment "Portal" in my Tesla account. My email confirming delivery said I would get access 48 hrs in advance. I still have no idea what my final invoice is going to be.

    I tried calling my ISA, but her voicemail box is full.

    Should I be concerned?

    Super excited about delivery!
     
  2. FloridaJohn

    FloridaJohn Member

    Joined:
    Apr 1, 2016
    Messages:
    161
    Location:
    Palm Beach Gardens, FL
    You’ll probably be OK. I didn’t get access until less than 24 hours before delivery.
     
  3. lee619

    lee619 Member

    Joined:
    Jun 2, 2018
    Messages:
    53
    Location:
    San Diego
    You could email your isa and ask what's up. I emailed mine and got my final contract and access within a couple hours. They are able to get their team to expedite your contract for you.
     
  4. dano9258

    dano9258 Member

    Joined:
    Jan 28, 2018
    Messages:
    172
    Location:
    Las Vegas, NV
    I called my local store the day before delivery and they were able to get it added right around the 24 hour mark. It's definitely nerve racking but it should all work out. You will love the car!!
     

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