Ah, missed that you're on Android - believe you're correct, it's only active on 'real' phones now...
Ah you've been drinking the kool-aid..
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No remote camera option in app
- Thread starter John MYLR
- Start date
Ah you've been drinking the kool-aid..
Same here! Car was updated a week or two ago to the newest version and I updated my phone app as well to the new version, I enabled remote viewing from the car and then I go to the app and it's just a picture of a card key, no option to view sentry mode at all. I've got an iPhone. Did you ever figure out the issue?
gunthermic
Member
There are several steps, assuming you have 2021.38.6 installed on the car -
1) Enable remote viewing in the car (the release notes will tell you how)
2) Ensure you have the latest version of the app - 4.2.3-742
3) When you go into the app, go to Security and under Sentry Mode, make sure the slider is set to Enabled. So if you're at home, and you have Sentry Mode disabled for your home location, you need to enable it.
4) Under Sentry Mode, it should say View Live Camera in blue. Click that.
That's what I see on my app as well, and remote view is enabled in the car. No option to view in the app tho. Any solution?
2) Ensure you have the latest version of the app - 4.2.3-742
I
I don’t even see the option in my car or iPhone anymore. It seems to have gone away. I’m so confused and annoyed.
Mike_TV
Active Member
One other requirement is that your phone needs to be set up as a key for the car since the video is encrypted. If you just install the Tesla app on a mobile device but didn't set up as a key for your car, you will not be able to view the remote camera feeds.
sleepydoc
Well-Known Member
From what I can tell, the requirements are:
- compatible software in your car
- compatible phone app
- premium connectivity on your car
If nothing else changed, did your premium connectivity expire? Also, sometimes settings may change in the car if you updated your software or if someone else drove it (I don’t know if this is linked to driver profiles. I assume it wouldn’t be, but I don’t know for sure.)
Mike_TV
Active Member
There are few more requirements to add...
- Your phone has to be set up with the car as a key since the video is encrypted end-to-end
- No one can be seated in the car
- Car must be locked with Sentry mode turned on
JD T
Member
Etalik
Member
Probably because you need 2021.38.6.... You have 2021.36.8.... Assuming the versions contain similar capabilities for both the Y and S.Not to wear this out, but I can’t access remote camera. Here is what I have:
- 2021.36.8.8 (FSD Beta)
- Premium Connectivity
- 4.2.3-742
- 2020 Mod. S Long Range
- IPhone
Not sure why I don’t have it. Help!!!! Thanks.
Etalik
Member
Not to wear this out, but I can’t access remote camera. Here is what I have:
- 2021.36.8.8 (FSD Beta)
- Premium Connectivity
- 4.2.3-742
- 2020 Mod. S Long Range
- IPhone
Not sure why I don’t have it. Help!!!! Thanks.
- 2021.36.8.8 (FSD Beta)
- Premium Connectivity
- 4.2.3-742
- 2020 Mod. S Long Range
- IPhone
Not sure why I don’t have it. Help!!!! Thanks.
Of course. Duhh. Sorry. I was reading my version as 36 this whole time. My bad. Thanks for the clarification
ScoobyDoo82
Member
Did you check the box in the car on the settings menu? It’s under security if you have the latest update on your car. Once you’ve checked that box your iOS app should allow the feature. If not, try soft rebooting your car and/or reinstalling the Tesla iOS app. I had to do this in order for it to work for me.
I called service and they sent the update. It works fine when I’m connected to WIFI.
RobDeBank
Member
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