Looking to see if anyone else has run into the same issue and if so how they were able to resolve.
When I got my Model X I had unlimited super charging as I had been assured I would have by Tesla before I bought it. After 45 to 60 days, my Tesla account changed and said I only had the 400kw per year.
I called Tesla and went back and forth with customer service for three months getting differing answers but being told numerous times it would be fixed. I then raised the issue to the executive escalation team and heard back immediately from Bettina Haerten on the Global Executive Care team who said she would resolve it. Six days later she informed me she was still working the issue.
I have now sent her two follow-ups with no response and submitted a second note via the executive escalation team and heard nothing back.
Appreciate any thoughts or recommendations anyone has on getting someone at Tesla to get back with me and actually fix this.
Thanks!
When I got my Model X I had unlimited super charging as I had been assured I would have by Tesla before I bought it. After 45 to 60 days, my Tesla account changed and said I only had the 400kw per year.
I called Tesla and went back and forth with customer service for three months getting differing answers but being told numerous times it would be fixed. I then raised the issue to the executive escalation team and heard back immediately from Bettina Haerten on the Global Executive Care team who said she would resolve it. Six days later she informed me she was still working the issue.
I have now sent her two follow-ups with no response and submitted a second note via the executive escalation team and heard nothing back.
Appreciate any thoughts or recommendations anyone has on getting someone at Tesla to get back with me and actually fix this.
Thanks!