No response from tesla parts

[Dssyr]

FedEx lost my homelink for MY and delivered to a wrong city with the same street number. I have filed a claim with FedEx. I have also tried to contact local tesla SC but they directed me write to onlineorders@tesla. Have not received any reply from either. What is my recourse except to go to my credit card company. Thanks

 

[cbo111]

FedEx lost my homelink for MY and delivered to a wrong city with the same street number. I have filed a claim with FedEx. I have also tried to contact local tesla SC but they directed me write to onlineorders@tesla. Have not received any reply from either. What is my recourse except to go to my credit card company. Thanks

If its been a while since your attempt to contact them, I would definitely have your cc folks investigate. It costs you nothing and you will often get a provisional refund to your account before the resolution time expires. I've done this a few times when vendors don't produce what I order. Easy to do, one phone call.