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No software update received yet

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I've had many attempts to install the new software, even going so far as to request assistance from Service. I initially had a mobile appointment but that has been escalated up through the Engineering team and now have a service center appointment to have some parts/pieces replaced. Hopefully you'll have it downloaded by the time I have my appointment on the 17th!
 
I haven't had the parts replaced (my appointment was this morning but we were hit with a winter storm so I decided to stay home), but from what I can gather there is a firmware mismatch that doesn't seem to allow certain components to update with the rest of the OTA update.