No Solar being generated

[Flyer288]

- Neo Gateway
- SolarEdge HD Wave with SetAPP
- 2 x Powerwalls

My solar generation (viewed in the app) has dropped to 0. My Powerwalls are still working and grid and home power consumption is displayed.

The inverter has a single green LED lit, so the system is producing energy. I've followed the inverter troubleshooting steps twice, but no change. The only step I couldn't complete was #4, turn off the breakers. My 2 panels do not have a breaker for solar or anything related. I do have an external AC Disconnect, which I turned off; this did turn of power to the inverter.

The Neo Gateway is displaying "No Server" and "No Signal". It's located close to the inverter (one wall and upstairs), hard-wired into an AiMesh node.

I discussed these issues with Tesla (via chat app) this morning, and they have asked me to run the troubleshooting steps for resetting the network (modem/router/gateway), then running the troubleshooting steps for the Powerwall gateway. I've already reset my network when I installed the mesh system, so don't expect this will have any effect, but willing to give it a try. The PW Gateway test is more involved and intrusive, as I'll lose power to the house, so I need to do that at a convenient time.

Any other ideas what the issue could be?

 

[mrstevenslocum]

- Neo Gateway
- SolarEdge HD Wave with SetAPP
- 2 x Powerwalls

My solar generation (viewed in the app) has dropped to 0. My Powerwalls are still working and grid and home power consumption is displayed.

The inverter has a single green LED lit, so the system is producing energy. I've followed the inverter troubleshooting steps twice, but no change. The only step I couldn't complete was #4, turn off the breakers. My 2 panels do not have a breaker for solar or anything related. I do have an external AC Disconnect, which I turned off; this did turn of power to the inverter.

The Neo Gateway is displaying "No Server" and "No Signal". It's located close to the inverter (one wall and upstairs), hard-wired into an AiMesh node.

I discussed these issues with Tesla (via chat app) this morning, and they have asked me to run the troubleshooting steps for resetting the network (modem/router/gateway), then running the troubleshooting steps for the Powerwall gateway. I've already reset my network when I installed the mesh system, so don't expect this will have any effect, but willing to give it a try. The PW Gateway test is more involved and intrusive, as I'll lose power to the house, so I need to do that at a convenient time.

Any other ideas what the issue could be?

I have the same system and mine is doing the same thing as of yesterday 6/1. Did it get resolved?

 

[Flyer288]

Not so far, but I have a Tesla tech visit scheduled for June 14. It's looking like inverter failure, even though I have a green light.

 

[mrstevenslocum]

Not so far, but I have a Tesla tech visit scheduled for June 14. It's looking like inverter failure, even though I have a green light.

I have the green light too, wonder if that’s what’s wrong with mine. My appointment is June 15th

 

[Flyer288]

I have the green light too, wonder if that’s what’s wrong with mine. My appointment is June 15th

I missed a step in the troubleshooting, moving the switch on the inverter to 0; I then see the blinking red and green lights, so this confirms inverter failure. Worth checking yours if it's the same issue.

Tesla have ordered a new "Gateway Monitoring Device", as nothing I do will bring the Neo Gateway back online. This will take 3-4 weeks to be delivered.

So, overall, not good!

 

[dkuertz]

Same setup here. No server, no production. Tesla tech was out today and condemned the inverter....4 to 8 weeks out!

 

[Flyer288]

Same setup here. No server, no production. Tesla tech was out today and condemned the inverter....4 to 8 weeks out!

4-8 weeks I'm already 4 weeks out as I was away when it failed, so possibly 3 months without solar during peak production. Super.

 

[aus1ander]

Ugh I'm so sorry about this. I really wish Tesla used microinverters which can prevent complete loss of arrays like this. My system was installed by a third party and I have Enphase microinverters, so if one panel goes down the rest of the array can still produce.

 

[BGbreeder]

Ugh I'm so sorry about this. I really wish Tesla used microinverters which can prevent complete loss of arrays like this. My system was installed by a third party and I have Enphase microinverters, so if one panel goes down the rest of the array can still produce.

That and the longer warranty on the microinverters is why I installed them, with the added bonus of if one fails, you know exactly which panel is in trouble. Resiliency is my goal.

All the best,

BG

 

[aus1ander]

That and the longer warranty on the microinverters is why I installed them, with the added bonus of if one fails, you know exactly which panel is in trouble. Resiliency is my goal.

All the best,

BG

Agreed, I think Tesla races to the bottom in price too, and microinverter systems tend to be more expensive.

 

[Flyer288]

Update: I received a new gateway, which resolved both of the connection issues (No Signal, No Server). The technician confirmed that the inverter had failed and he would request a new one. I've just received an email from Tesla that states:

We are currently pending the manufacturer send us the replacement for your installation. These generally take between 6-10 weeks to arrive, and Tesla unfortunately has no control over the speed at which they arrive.

So disappointing.

I wonder if the Texas sun didn't help it's longevity; I wish I'd asked for it to be installed in the garage now (where the Powerwalls are), but it didn't occur to me at the time.

 

[dkuertz]

Update: I received a new gateway, which resolved both of the connection issues (No Signal, No Server). The technician confirmed that the inverter had failed and he would request a new one. I've just received an email from Tesla that states:

So disappointing.

I wonder if the Texas sun didn't help it's longevity; I wish I'd asked for it to be installed in the garage now (where the Powerwalls are), but it didn't occur to me at the time.

Tesla received my replacement inverter 2 days ago. 14 days from the time of the order. Told originally 4-8 weeks. Pending installation date now.
Hopefully it will happen this next week!

 

[Flyer288]

Tesla received my replacement inverter 2 days ago. 14 days from the time of the order. Told originally 4-8 weeks. Pending installation date now.
Hopefully it will happen this next week!

Thanks, hopefully mine will be similar.

 

[dkuertz]

Hopefully!
I'll keep you posted!

 

[dkuertz]

Inverter was swapped out today and I am generating KW's again. The Neo gateway is still showing no server, no signal. The tech ordered a new one for me.
Total down time was from 5/28 to 7/1. Now to play catch-up

 

[Flyer288]

Inverter was swapped out today and I am generating KW's again. The Neo gateway is still showing no server, no signal. The tech ordered a new one for me.
Total down time was from 5/28 to 7/1. Now to play catch-up

That’s great to hear. Glad you got sorted. A relief to see those numbers again I’m sure. The new gateway for me resolved that issue of no server, no signal.

No sign of an inverter for me yet.

 

[Flyer288]

The Inverter was finally replaced yesterday, same SolarEdge as before. Back to producing. That was a long time without : May 5 to August 4

 

[jjrandorin]

that is a seriously long time to be down, especially during the months most of us both generate a ton of PV power, and then start using AC a lot.

I feel bad for you, @Flyer288 . Glad it seems to be working now though.

 

[CrazyRabbit]

One word, micro-inverter.