I have a 2019 Tesla Model 3 Performance with Michelin Pilot Sport 4S tires. I was down in Miami for work this week and on my way home Friday I got a flat tire near West Palm. I figured no big deal. I’ll just use Tesla’s free road side assistance to get a tow to the nearest tire store, get a quick patch on my flat tire or worst case if my tire couldn’t be patched, I would just buy a new tire and be on my way in under a couple hours. I got towed to the closest Firestone and after they inspected by my tire they informed me that it has a tear down the sidewall and there is no way to repair it. I said, “OK, so give a new tire.”
They said “Well sir, we don’t carry your tires or any tires of the same size that would fit on your car. We can order one and it will be here by Monday.”
Whoa! Did he just say Monday? It’s now Friday evening. I’ve been out of town for work all week and I need to get home to my family and so I can enjoy my weekend. Waiting around in a hotel on Green Acres, Florida is a non-starter.
So I called around to at least 2 dozen other tires stores in the area and heard the same story from all of them. Some said they maybe could get me a tire my Saturday midday but it wouldn’t be the same Michelin tire. It would just be another brand of the same size. But the catch was that I would have to get my car towed again to one of the tire stores that could get me a tire by Saturday afternoon.
So I asked for a supervisor at the Firestone that I towed to and begged and pleaded with him to see if there was any way that they could get me a sufficient tire before Monday. He made some calls but still the best he could do was Saturday mid day and again he couldn’t get me the same Michelin Pilot Sport 4S until Monday but he could get a tire of the same size but with a lower speed rating by Saturday midday.
So because my Tesla didn’t have a spare tire. I had to spend the night in Green Acres, FL. I had to get an Uber to a hotel. Get another Uber back to Firestone just now and my Tesla is finally about ready. I should have been home yesterday late afternoon but instead I won’t get home until today late afternoon. I had to pay for hotel, meals, and Ubers on top of the new tire and half my weekend is now gone.
And on top of not having a spare and having such a rare special order tire, Firestone told me that the tear in the tire, on my 3 month old Tesla, was caused by a manufacturers defect.
What a nightmare! I think what I going to do to prevent a repeat of this nightmare in the future is to order a Michelin Pilot Sport 4S tire since the tire I got from Firestone is something different. They I’ll have no local Firestone replace the new tire I got today with the Michelin and then I will keep the extra off brand tire in my trunk whenever I’m on driving out of town and don’t need my rear trunk space.
They said “Well sir, we don’t carry your tires or any tires of the same size that would fit on your car. We can order one and it will be here by Monday.”
Whoa! Did he just say Monday? It’s now Friday evening. I’ve been out of town for work all week and I need to get home to my family and so I can enjoy my weekend. Waiting around in a hotel on Green Acres, Florida is a non-starter.
So I called around to at least 2 dozen other tires stores in the area and heard the same story from all of them. Some said they maybe could get me a tire my Saturday midday but it wouldn’t be the same Michelin tire. It would just be another brand of the same size. But the catch was that I would have to get my car towed again to one of the tire stores that could get me a tire by Saturday afternoon.
So I asked for a supervisor at the Firestone that I towed to and begged and pleaded with him to see if there was any way that they could get me a sufficient tire before Monday. He made some calls but still the best he could do was Saturday mid day and again he couldn’t get me the same Michelin Pilot Sport 4S until Monday but he could get a tire of the same size but with a lower speed rating by Saturday midday.
So because my Tesla didn’t have a spare tire. I had to spend the night in Green Acres, FL. I had to get an Uber to a hotel. Get another Uber back to Firestone just now and my Tesla is finally about ready. I should have been home yesterday late afternoon but instead I won’t get home until today late afternoon. I had to pay for hotel, meals, and Ubers on top of the new tire and half my weekend is now gone.
And on top of not having a spare and having such a rare special order tire, Firestone told me that the tear in the tire, on my 3 month old Tesla, was caused by a manufacturers defect.
What a nightmare! I think what I going to do to prevent a repeat of this nightmare in the future is to order a Michelin Pilot Sport 4S tire since the tire I got from Firestone is something different. They I’ll have no local Firestone replace the new tire I got today with the Michelin and then I will keep the extra off brand tire in my trunk whenever I’m on driving out of town and don’t need my rear trunk space.
