We had a bad experience this weekend on Christmas Eve when the outside temperature was 16 degrees Fahrenheit. We arrived with only 4% range left. After plugging in, the indicator stayed blue and the inside screen said “starting to charge.” After 60 seconds, our Model 3 screen said “Charging Stopped- unplug and try again.” We tried this on five different plugs. After all this, our range was down to 2%. We looked for another nearby charger. In desperation, we went to a slow Level 2 charger to charge at 32 amps. We called Tesla Support and the helpful person on the phone suggested running defrost for five minutes, and we tried supercharging again with no success.
We ended up charging for 2.5 hours at the Level 2 charger to get to 25% and barely make it to a relatives house with only 3% left. Very stressful. We are slow charging at their house.
Has anyone else experienced this in the bitter cold?
We will continue troubleshooting and update our experience.
We ended up charging for 2.5 hours at the Level 2 charger to get to 25% and barely make it to a relatives house with only 3% left. Very stressful. We are slow charging at their house.
Has anyone else experienced this in the bitter cold?
We will continue troubleshooting and update our experience.