No Way to Talk to Human at Tesla

[HankLloydRight]

The problem is that everyone has a "short cut" to get to a human that involves actively and knowingly cheating the system. This usually works fine until they discover this is what everyone is doing and then "fix" it so you can no longer get a human with that method. I dread to think of the day I actually need roadside assistance but can't talk to a human since everyone has been abusing that as "the way" to get a human at Tesla.

We shouldn't have to cheat the system to talk to a human to get customer service support on something as expensive, complex and important as a vehicle.

Why the harsh skepticism? Who said or implied that Gethuman.com is "actively and knowingly cheating the system"? Can you substantiate that claim? They're simply maintaining a list of corporate numbers that reach humans instead of voice-response hell. That's not cheating anything, they've been around for a really long time.

 

[Ostrichsak]

Why the harsh skepticism? Who said or implied that Gethuman.com is "actively and knowingly cheating the system"? Can you substantiate that claim? They're simply maintaining a list of corporate numbers that reach humans instead of voice-response hell. That's not cheating anything, they've been around for a really long time.

I'm not saying your option isn't a viable one. I'm saying that, often times, those numbers are gained by someone who talked to someone at Roadside assistance, accounting or similar and once Tesla gets inundated with phone calls to that particular line for irrelevant calls it vanishes. Now someone who needed roadside assistance, accounting or similar is SOL.

I think we're getting caught up in the weeds here though. My over-arching point is we shouldn't HAVE to use alternate methods to reach a human at Tesla. They've made obvious efforts to make it more difficult to receive service in the last couple of years and it appears to be working based on the percentage of unhappy customers.

It amazes me that shorts would rather make stuff up than focus on the actual shortcomings of the company they're trying to thwart.

 

[HankLloydRight]

. I'm saying that, often times, those numbers are gained by someone who talked to someone at Roadside assistance, accounting or similar and once Tesla gets inundated with phone calls to that particular line for irrelevant calls it vanishes. Now someone who needed roadside assistance, accounting or similar is SOL.

The GetHuman Tesla number is posted on the website: Tesla Motors It's actually (888) 51-TESLA

It's not 'accounting' or 'roadside service'.

 

[Ostrichsak]

The GetHuman Tesla number is posted on the website: Tesla Motors It's actually (888) 51-TESLA

It's not 'accounting' or 'roadside service'.

I think the problem is you keep tying every single word I say as applying to exactly what you've said even though I keep trying to tell you that they're more wide picture view statements.

 

[HankLloydRight]

I think the problem is you keep tying every single word I say as applying to exactly what you've said even though I keep trying to tell you that they're more wide picture view statements.

And you're making gross generalizations about Gethuman.com that every *other* number was acquired by people "actively and knowingly cheating the system." That really could not be further from the truth.

 

[Ostrichsak]

And you're making gross generalizations about Gethuman.com that every *other* number was acquired by people "actively and knowingly cheating the system." That really could not be further from the truth.

Not sure where this hostility is coming from when I clearly stated (multiple times now) that that aspect of my post was not directly aimed at your website specifically. It was a general statement about the suggestions people make here to those unable to reach Tesla simply and directly. I'm really not sure how I can explain that any more plainly for you to understand. Try to un-link those two things in your mind so you can be a little more civil towards others and have a more beneficial conversation.

 

[HankLloydRight]

My gut tells me to stop engaging with you, but I'll just respond with this:

I keep trying to tell you that they're more wide picture view statements.

y. It was a general statement about the suggestions people make here to those unable to reach Tesla simply and directly

First you say it's a "more wide picture view" statements you're making (that I'm not getting), and then you say it's about reaching Tesla directly, which was my point exactly. So which is it?

 

[Ostrichsak]

My gut tells me to stop engaging with you, but I'll just respond with this:





First you say it's a "more wide picture view" statements you're making (that I'm not getting), and then you say it's about reaching Tesla directly, which was my point exactly. So which is it?

It's both. I was commenting on the topic of alternative ways to talk to a human being with Tesla. I happened to quote your post because you offered another source (a 3rd party website) that had means to contact Tesla directly (which ultimately ended up just being the 800 # for Tesla so no real reason to use the 3rd party website in the first place) but it was more of a comment on the posts I see here with people offering ways to reach a human at Tesla.

I don't understand how that can be confusing. My guess is you chose to read it with some sort of negative tone that was never there in the first place which skewed your take on what I was trying to say. Some people around here can be so negative towards others for no apparent reason.

 

[PagodaY]

My goodness, this is certainly going off the road (are we on FSD? LOL)

I hope we can keep our frustrations directed towards Tesla and their treatment of customers rather than each other. This is starting to sound like that incident on the airplane and the reclining seat conflict. We should be mad at the airlines for squeezing us, rather than each other.

 

[HankLloydRight]

I don't understand how that can be confusing. My guess is you chose to read it with some sort of negative tone that was never there in the first place

You obviously don't see it, but your original post in reply to me has a very negative tone, accusing people of maliciously cheating the system, when no such malicious acts were taking place, nor implied.

 

[Ostrichsak]

You obviously don't see it, but your original post in reply to me has a very negative tone, accusing people of maliciously cheating the system, when no such malicious acts were taking place, nor implied.

So you read a "negative tone" in a text message? That's pretty impressive. What's more impressive is that you then chose to take that implied negative tone as somehow directed towards you personally. No wonder you can't seem to address me in a non-confrontational manner.

 

[HankLloydRight]

Great, so now you're claiming that the written word can't have a negative tone? We're done here.

 

[Ostrichsak]

Great, so now you're claiming that the written word can't have a negative tone? We're done here.

Is it possible you misread tone in what I said and took in personal? Have I done something in the past to you personally to make you see my text as somehow attacking you even when I'm not?

I just wish people would misread more positive tone in posts around here.

 

[Entropy512]

There are email addresses on their website under "support". Plus there's a chat option there.

My experience with support chat when I tried to order an M3:
Both times, the person repeatedly parroted, "Your delivery support specialist is best suited to support you."

The first time, my DSS replied with a simple but useless explanation of why I wasn't provided the delivery options promised in the Tesla FAQ. No useful information. When I replied 5 minutes later stating my problem (that I could not see any feasible logistics for getting to the showroom they shunted me to without warning) and asking for solutions... No response for 24 hours.

The second time, I asked repeatedly for assurances that if I waited past the 72 hour mark (that "wait period" in the Tesla FAQ) I would not be hit with additional penalties for changing my delivery options that NEEDED to be fixed. No assurances were given - just - "Your delivery specialist will contact you ASAP."

I gave them until COB in California (6 hours past the end of the 72 hour window) and then pulled the plug.

What happens when you call the normal national support number and choose software support or charging? I’ve not done it in several months but never had a problem getting to a live person.

I’ve always had an issue getting to someone at the SC.

Dunno about software support or charging, but if you choose "Delivery" you get dumped to a voicemail box in a back room of your assigned DC. Not useful when your problem is that you were forcefully assigned to a DC that was NOT one of the documented delivery options in the FAQ.

 

[boaterva]

Yeah, I said ‘software issues’. Just get to a person to discuss. The actual title of the selection isn’t the point.

 

[grayguy]

There are email addresses on their website under "support". Plus there's a chat option there.

Can you post a link to the email address? I can't find it, and the "Contact Us" link just makes you select drop-down options that take you to links for information. I never get a form to actually message a human.