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Non approved body shop

Discussion in 'Model S' started by ncmountains, May 20, 2017.

  1. ncmountains

    ncmountains Member

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    has anyone used a non tesla approved body shop?
    What's your experience and what will tesla do about it?
     
  2. kort677

    kort677 Active Member

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    tesla will not supply any parts or support to a non tesla authorized body shop
     
    • Disagree x 1
  3. ⚡️ELECTROMAN⚡️

    ⚡️ELECTROMAN⚡️ Fritterer and waster of hours in an off hand wayer

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    That's what I originally thought, but when I asked a Tesla rep, he said as long as it's not a structural repair, they will sell parts and work with a non-certified shop. Granted I have been given plenty of bogus information by Tesla employees, so take this with a grain of salt.
     
    • Informative x 1
  4. Tam

    Tam Active Member

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    There's a thread from Hong Kong Owner who said Tesla wouldn't honor warranty for works done by non-approved body shop:

    Disappointment with Tesla service HK
     
  5. Yarder

    Yarder Member

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    All true. I got an estimate for some body work from a non-certified shop, but one that was approved by my insurance company. Their hourly rate was great, but they could not get any structural parts. They were on track, but one part was considered a structural part and it was not available from Tesla to them. Most everything else was available. So, they CAN do non structural repairs.
     
    • Informative x 1
  6. zjfk2

    zjfk2 Member

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    No. My car had minor damage back In February from a deer suicide. Given that it only needed a new hood, headlight , and bumper cover , I tried to use a local non certified body shop . The nearest certified body shop is 200 miles away. The Nashville service center said they would sell parts to the local body shop. Sadly , this was more misinformation from Tesla . The local body was unable to get parts after multiple calls and emails.
    My car finally went to a certified shop in April . Body shop didn't want the car until they had the parts they thought needed to fix the car. My car is still not fixed as the body shop is waiting on some plastic bracket needed under the bumper. This is 4 months later .
     
    • Informative x 1
  7. ⚡️ELECTROMAN⚡️

    ⚡️ELECTROMAN⚡️ Fritterer and waster of hours in an off hand wayer

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    How long total have you been without your Tesla? Mine was in the shop for three weeks, and that was painful enough.
     
  8. dhrivnak

    dhrivnak Active Member

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    Yes sir and they did a fine job repainting my front bumper. I also use the local tire store for new shoes as well. I like to support local when possible.
     
    • Like x 1
    • Disagree x 1
  9. zjfk2

    zjfk2 Member

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    I've only been without the car for a month. I dropped it off in Charlotte at the end of April . It was driveable without autopilot which is part of the reason why I let the non certified shop try to figure out how to get parts for about a month . Then it was 2 months of the certified shop ordering parts and getting my car into their schedule .
    According to the certified shop, the car is painted and ready now except for the bracket that is unavailable with no eta.
     
  10. tpham07

    tpham07 Member

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    I've read stories on the forums where people got non-authorized repair work done and when they needed warranty repair, it was denied for whatever BS reason lol.
     
  11. kort677

    kort677 Active Member

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    sadly this part availability or lack of is a common theme with Tesla.
    for the lack of one part, that should be on a shelf somewhere your car is sitting unusable and costing you plenty despite it being unusable.
     
  12. Yarder

    Yarder Member

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    Ha! A deer committed suicide on my MS as well, but on the best coast! It took me a month just dealing with my insurance company. I wound up going to ALL of the Tesla approved body shops in the Seattle area. Then, when I took it in, it took them exactly a month before I got it back. Front hood, front driver quarter panel, and then some internal stuff in there. One of the body shops (that I didn't pick) told me to expect to be down for two to three months. The other approved shop said it would probably be three weeks. Like I say, it was four weeks.
     
    • Informative x 1
  13. ⚡️ELECTROMAN⚡️

    ⚡️ELECTROMAN⚡️ Fritterer and waster of hours in an off hand wayer

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    What insurance company? Was it difficult to get them to pay the certified shop's rates?
     
  14. Yarder

    Yarder Member

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    I had Safeco. I went to a non-certified shop and let Safeco discover that they were unapproved, and then I went to all three of the local Washington approved shops, and wrote a long letter to Safeco citing the Better Business Bureau ratings (phony paid for ratings) and the Yelp ratings (lots of them from customers - hard to fake) and by having three estimates, I added everything that was unique to all three to come up with a composite repair list. And, no, I didn't have any troubles after that.
     
  15. jaguar36

    jaguar36 Active Member

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    Non-Tesla body shops can frequently (sometimes?) get non structural parts like bumper covers and the like. As long as they are a competent shop then it shouldn't be an issue at all.
     
  16. Yarder

    Yarder Member

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    Yes, my first body shop (non-approved local shop) was able to get everything except for one part, which was the one that was ruled as a structural part. Tesla simply refused to sell them that one. The other parts were no problem.
     
  17. ⚡️ELECTROMAN⚡️

    ⚡️ELECTROMAN⚡️ Fritterer and waster of hours in an off hand wayer

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    I was wondering about that. I need to replace my rear bumper cover, but it has sensors in it. Will Tesla void the warranty on the sensors if I don't have a certified shop do the repair?
     
  18. jaguar36

    jaguar36 Active Member

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    Ultrasonic sensors are nothing new, any body shop should be able to handle them competently. Tesla can't legally void your warranty for having the car repaired or serviced at a non-authorized shop without showing that the original damage or the repair caused the failure.

    I also wouldn't worry about it because the sensors are unlikely to break to begin with..
     
  19. zjfk2

    zjfk2 Member

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  20. Hota

    Hota Member

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    I have a small scrape on the rear door that is not through the paint but the adjuster saw a very, very small dent. I will bring it to a Tesla approved shop for a quote this week but it's a pain. I'm tempted to also bring it to a non-approved shop since it's just likely paint but I'm concerned about matching the new midnight silver metallic. Any thoughts?

    The insurance adjuster's estimate includes 15 hours of body labor and 7 hours of paint labor - I hope he was just being generous because of the rates charged by Tesla approved shops.
     

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