TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

"non refurbished" CPOs?

Discussion in 'Model S: Ordering, Production, Delivery' started by hmmm, Apr 10, 2018.

  1. hmmm

    hmmm Member

    Joined:
    May 12, 2015
    Messages:
    874
    Location:
    Driver Seat
    I just spotted the following disclaimer for at least one CPO car:

    "Not Refurbished

    This car has passed a 70-point mechanical inspection and will be cleaned before delivery. If you would like any additional work that is not covered under your warranty, we can help arrange service after delivery for an added cost. For more information, please request a call"

    85 kWh Model S 5YJSA1H11FF084414 | Tesla

    Has anyone seen this before, ie are there 2 tiers of CPO cars now? Also, what's the understood meaning of "Refurbished" (a term I have not seen for CPOs in the first place...)

    :confused:
     
  2. Boourns

    Boourns Active Member

    Joined:
    Mar 9, 2016
    Messages:
    1,544
    Location:
    Dallas
    I have never seen that before. If you are in touch with a CPO adviser I'd ask him/her. If you aren't I would be before I snagged this car.
     
  3. kev1n

    kev1n Active Member

    Joined:
    Nov 17, 2016
    Messages:
    1,204
    Location:
    SF Bay Area
    sounds like they are cutting back costs with CPO cars and not upholding their mint condition standard.

    this will be interesting as they dont let you see the car before you buy it haha
     
    • Like x 1
  4. Plan B

    Plan B Active Member

    Joined:
    May 8, 2015
    Messages:
    4,593
    Location:
    EARTH
    I told you guys this a few days ago and no one believed me.
     
    • Funny x 2
  5. HankLloydRight

    HankLloydRight No Roads

    Joined:
    Jan 18, 2014
    Messages:
    12,442
    Location:
    Connecticut
    Nope, that's new.
     
  6. ordel

    ordel Member

    Joined:
    May 31, 2017
    Messages:
    77
    Location:
    chicago
    Actually, every CPO listing seems to now include this disclaimer. This is a complete change to the CPO program.
     
  7. brosher

    brosher Member

    Joined:
    Jun 1, 2017
    Messages:
    19
    Location:
    New York
    Tesla you are going to have to start letting us look at the car if there is no guarantee of condition.
     
    • Love x 4
    • Like x 3
  8. P85Dave

    P85Dave Member

    Joined:
    Jan 30, 2018
    Messages:
    324
    Location:
    McLean, VA
    Wow. Just Wow.

    If you thought CPO cars were delivered in a crappy condition then, you have not seen anything yet, I suppose :eek:

    Looks like they managed to make their CPO Program the worst CPO Program in the entire automotive industry.

    Even a CPO Kia is refurbished before being offered for sale.
     
    • Like x 2
  9. P85Dave

    P85Dave Member

    Joined:
    Jan 30, 2018
    Messages:
    324
    Location:
    McLean, VA
    The reason they've had to incur extra refurbishing costs is because they use the CPO fleet as service loaners that then have the crap beaten out of them and now it seems they want CPO customers to pay for that damage o_O
     
    • Like x 1
  10. Electricious

    Electricious Member

    Joined:
    Feb 17, 2018
    Messages:
    257
    Location:
    Alpine, NJ
    By Comparison, these are all the "Appearance" items that Mercedes refurbishes to look like new for the CPO cars they sell.

    32 Point Appearance Inspection
    • Engine wash
    • Trunk Mats
    • Paint
    • Spare Tire, Tools & Jack, Check Tirefit sealant expiration date
    • Moisture and Odor
    • Vacuum and Shampoo
    • Floor Mats
    • Carpet
    • Upholstery
    • headliner, Door Panels
    • Buttons Knobs and Vents, Instrument Panel
    • Glass and Mirrors
    • Wood and / or Chrome Trim
    • Vacuum and Shampoo
    • Screws
    • Ashtrays
    • De-grease Door Jambs, Hinges, Kickpanels and Visors
    • Moisture and Odor
    • Dings, Dents and Scratches
    • Examine Paint
    • Examine and Clean Chrome
    • Glass and Mirror Housing
    • Grill
    • Lamp Lenses
    • Badges
    • Trim and Moldings
    • Wipers
    • Bumpers
    • Door Edges, Frames
    • Wash and Wax
    • Scuffs and Scratches
    • Cuts and Gouges
    • Wash and Polish
    And this is what you get with a Tesla CPO:
    • Until you decide to buy your CPO car, Tesla will rent it out to random people as a loaner -- some who will trash the car. When you do decide to buy the car, they will be happy to give you a bill for damage to the car as well as the cost of refurbishing it after all the abuse it has endured as a loaner so you have the pleasure of paying to fix all the damage and refurbish the car.
     
    • Like x 2
    • Funny x 1
    • Love x 1
  11. kev1n

    kev1n Active Member

    Joined:
    Nov 17, 2016
    Messages:
    1,204
    Location:
    SF Bay Area
    i think they are moving away from using CPO cars as loaners because the last 3-5x i went in for warranty work, i never got an actual loaner from Tesla, they were always Enterprise owned Tesla's or gas car
     
  12. SabrToothSqrl

    SabrToothSqrl Active Member

    Joined:
    Dec 5, 2014
    Messages:
    3,347
    Location:
    PA
    Nuts to that.
     
    • Like x 1
  13. Pentium2004

    Pentium2004 Former Vendor

    Joined:
    Nov 6, 2017
    Messages:
    494
    Location:
    Lakeland, FL
    From all of the CPO stories I've read I don't think it will be a whole lot difference than what they've been doing. I feel Tesla tries to get away with anything it can get it's customers to miss when they are looking at the car. How can you sell a car that may possibly have very major cosmetic issues and just leave it up to the customer to see when it finally comes and then hand a bill to fix it. This new policy is straight up dumb. I think a real car company needs to buy up Tesla and get it set up how we are all expecting it to be.
     
  14. HankLloydRight

    HankLloydRight No Roads

    Joined:
    Jan 18, 2014
    Messages:
    12,442
    Location:
    Connecticut
    1. CPO prices recently rise to nosebleed territory.
    2. CPOs are now "not refurbished."

    Something really wacky is going on over there.

    In the past the CPO/Inventory program was just a mysterious black box manipulating prices and inventory levels.

    This is an entirely different thing all together.
     
    • Like x 5
  15. cdub

    cdub Future Model 3 owner / Current original Leaf owner

    Joined:
    Oct 7, 2014
    Messages:
    591
    Location:
    Glendale, CA
    CPO prices are ridiculous.
     
  16. Plan B

    Plan B Active Member

    Joined:
    May 8, 2015
    Messages:
    4,593
    Location:
    EARTH
    Yes, and the dump just happened and the prices are still pretty high.
     
  17. MS Falcon

    MS Falcon Member

    Joined:
    Apr 6, 2018
    Messages:
    13
    Location:
    Colorado Western Slope
    I just took delivery of a new bright red Model S. I have been so proud to own an EV and become a part of the Tesla community. But now I'm becoming slowly disillusioned. I see so many complaints and problems all over this site. Toothslayer's experience is completely inexcusable and his treatment is beyond understanding. I love my car but am hoping that the situations presented on this site are the exception not the new rule. This kind of lack of concern for their owners and cars could spell the demise of a once farsighted and innovative company.
    My sympathies, Toothslayer,
     
    • Like x 2
  18. GatorGuy

    GatorGuy Member

    Joined:
    Feb 25, 2018
    Messages:
    529
    Location:
    Jacksonville
    So not refurbished but also no pictures? What on earth are they thinking?
     
  19. hmmm

    hmmm Member

    Joined:
    May 12, 2015
    Messages:
    874
    Location:
    Driver Seat
    You seem to be correct, I see it on all after clearing my cache.

    So what they're basically saying is "don't worry, we will vacuum it for you and spray some of that stinky $2 gas station air freshener, thank you and good luck!" (somewhat sarcastic here, but barely...)
     
  20. Electricious

    Electricious Member

    Joined:
    Feb 17, 2018
    Messages:
    257
    Location:
    Alpine, NJ
    How on earth do you expect them to sell their used cars if they have to show pictures of what they look like? :p

    That's for when you pay for the car and show up to pick it up :D
     
    • Funny x 1

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC