Got a flat at the start of 300-mile trip. A chunk of metal pierced the tire at the junction of tread and sidewall. I used Modern Spare to limp home and it saved my butt. Highly recommended.
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So what should a "quick to respond" roadside tire replacement service cost? $400 sounds cheaper than a tow + new tire installed in my area at least....Fortunately, Tesla Roadside Assistance was very quick to respond. Unfortunately, the cost to replace one tire was $400. I also can’t say I was terribly impressed with the Tesla Service Center.
The tow was great, and included in the Tesla Roadside Assistance coverage that comes with the car. It’s really the least they could do given that Tesla does not include a spare with the car, and I do mean LEAST. But the Tesla Service Center was another story. It’s not the $400, which in my book is way too much for a single tire. It was the total lack of communication. Tesla insists that you handle all communication with the Service Center through their app, but they never responded to a single text message I sent them. If you call the center, you get a voicemail that says you need to contact them through the app, even though they don’t reply. 24 hours after my tow I finally texted them “call me” through their app (after a number of unanswered texts) and then at long last I got a call from them. They hadn’t even looked at my car yet. Any tire center would have replaced the tire within an hour or two of the drop off, but not so with Tesla. And then at 6:10 they texted me that my car was fixed and I could pick it up between 8am and 6pm. There is more but I won’t bore you. Bottom line is that it was the lowest quality laziness service I’ve ever experienced from a mechanic. The “don’t call us we’ll call you” attitude was really off putting, and all this 2 weeks after dropping $60K on a brand new car.So what should a "quick to respond" roadside tire replacement service cost? $400 sounds cheaper than a tow + new tire installed in my area at least....
That is great to know. Since you mentioned shipping, I take it that your local Tire Rack didn’t have the tire in stock. I suppose that is one advantage of the Tesla Service Center, they stock their OEM tires.OEM tire replacement from Tire Rack was $298 with tax and shipping. Installed by a local tire shop.
Live in the country. No local store. Tirerack had tire in stock. Received it 3 days after ordering.That is great to know. Since you mentioned shipping, I take it that your local Tire Rack didn’t have the tire in stock. I suppose that is one advantage of the Tesla Service Center, they stock their OEM tires.