I brought my P85D into 180 Railside Rd. They told me today was their first day in operations as the North York Service centre has moved out of the dealership to this dedicated facility.
I know many have complained about Tesla service in the past and the stories I have heard warrant the complaints. This was NOT my experience. They replaced a taillight, fixed a sunroof leak, fixed failing parking sensors, fixed a door rattle from when the speaker volume rattling it all in a few hours. Nothing huge but there were 5 job numbers quoted and covered under warrantee.
Right from booking the appointment on the app it was stellar. Prompt emails and conversations via txt about the issues with good and prompt responses. They still need to update some automated communications as it still says North York Lawrence location on the emails and invoice (they txt’d me to tell me not to come to the Lawrence location and to come to 180 Railside instead).
When I drove into the parking lot they ushered me to drive right into the building where they met me at the door. I was in and out of the service centre in 5 min with a loaner car (they seemed to have tons of them). They also called and txt’s me with status and eta’s during the day today and said I could come pick it up (they gave me an option to get it tomorrow and keep the loaner overnight as well).
Anyways.. Here Is a pic of the inside (I have videos but I cant upload videos to here). They have 7 lifts in the shop and the place is actually huge. I hope everyone else has a similar experience to me.
I know many have complained about Tesla service in the past and the stories I have heard warrant the complaints. This was NOT my experience. They replaced a taillight, fixed a sunroof leak, fixed failing parking sensors, fixed a door rattle from when the speaker volume rattling it all in a few hours. Nothing huge but there were 5 job numbers quoted and covered under warrantee.
Right from booking the appointment on the app it was stellar. Prompt emails and conversations via txt about the issues with good and prompt responses. They still need to update some automated communications as it still says North York Lawrence location on the emails and invoice (they txt’d me to tell me not to come to the Lawrence location and to come to 180 Railside instead).
When I drove into the parking lot they ushered me to drive right into the building where they met me at the door. I was in and out of the service centre in 5 min with a loaner car (they seemed to have tons of them). They also called and txt’s me with status and eta’s during the day today and said I could come pick it up (they gave me an option to get it tomorrow and keep the loaner overnight as well).
Anyways.. Here Is a pic of the inside (I have videos but I cant upload videos to here). They have 7 lifts in the shop and the place is actually huge. I hope everyone else has a similar experience to me.
