I had my 2 PW install scheduled for next week.
I worked my butt off pushing my project along through the crappy tesla communication and customer service.
I worked with my city building department to expedite my permit so that I could get installed by the end of the year.
Tesla called me 2 days ago and told me they have to reschedule me for a date in January. After a bunch of back and forth they are saying its because of the a death in the family of the ONLY electrician in the Livermore warehouse that does PW installs and that they are rescheduling ALL of the Northern California PW installs until after the new year, which sounds like BS from the "executive resolution" person that it got escalated to. They only offered me $500 off which doesn't cover the difference in tax rebate not to mention I wouldn't be able to claim in for another year.
I'm about the just cancel the project because it doesn't make financial sense to pay MORE because of an internal Tesla issue. PLUS Tesla is not taking any responsibility to try remedy the situation
I love the Tesla product but their customer service people and management is horrible.
Has anyone else in Northern California heard the same thing or also got bumped? Did Tesla offer you anything?
I seem to remember reading a post saying that someone got Tesla to discount the price to compensate for the reduced tax credit amount if they didn't install by the end of the year?
I worked my butt off pushing my project along through the crappy tesla communication and customer service.
I worked with my city building department to expedite my permit so that I could get installed by the end of the year.
Tesla called me 2 days ago and told me they have to reschedule me for a date in January. After a bunch of back and forth they are saying its because of the a death in the family of the ONLY electrician in the Livermore warehouse that does PW installs and that they are rescheduling ALL of the Northern California PW installs until after the new year, which sounds like BS from the "executive resolution" person that it got escalated to. They only offered me $500 off which doesn't cover the difference in tax rebate not to mention I wouldn't be able to claim in for another year.
I'm about the just cancel the project because it doesn't make financial sense to pay MORE because of an internal Tesla issue. PLUS Tesla is not taking any responsibility to try remedy the situation
I love the Tesla product but their customer service people and management is horrible.
Has anyone else in Northern California heard the same thing or also got bumped? Did Tesla offer you anything?
I seem to remember reading a post saying that someone got Tesla to discount the price to compensate for the reduced tax credit amount if they didn't install by the end of the year?