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Not able to claim ownership in Tesla account after buying from third party dealer, what do I do?

welcomewagon

Member
Aug 3, 2017
242
196
Dallas, TX
Bought an S from a third party dealer, but not able to transfer ownership online. What do I do?

I guess I should have noticed beforehand, but the car was still logged into the previous owner's account (seems to have been a business) and I wasn't able to factory reset it without their password. I went online to try the transfer ownership tool, but when I enter the VIN, it tells me I am:

Unable to claim ownership

  • Check you have the correct VIN
  • Confirm car is not leased
  • Confirm car is not associated with an enterprise account
Not sure what to do at this point. I can prove I own the car, but the tool won't even let me try to claim ownership. Anyone dealt with this before?
 

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Yanniz

Member
Apr 16, 2021
39
29
Snohomish
Had the same issue, kept asking me to resubmit the paperwork. I called and spoke w/an agent, she gave me her email address to where I sent the same paperwork and it got done within 1-2 days 👍
 

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