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Not even a week and I hate this car...

chudiddy

Member
Aug 25, 2018
86
63
NE PA
I picked up my inventoried P100D Model X that was a showroom car with 500 miles on it just last Thursday and although the delivery process itself went smooth, I had problems with the car right from the get go. When I arrived at the delivery center, I was taken to the car and sat in it for the first time. As excited as I was, I turned the car on and immediately, the first problem arose: No audio. Delivery specialist took the car around to service and 15 minutes later, it came back out and audio worked fine. I continued to inspect the entire vehicle and everything looked good except for a small nick in the drivers side door near the edge of the door. Delivery specialist touched it up and I was satisfied. I had planned on wrapping the entire car anyway. Signed the paperwork and off I went. Drive home was great, everything was functional and had my first taste at Autopilot. I was hooked. Got home, parked it in my garage, plugged it in and all was great. I couldn't wait to drive it the next day.

The next day I took it to work and that's when things started to happen. First was the tire pressure monitors came up indicating 3 of the 4 tires were at 37psi. They were all at 42 psi when I picked it up the day before. It was a little cold out so I filled the tires back up and warnings went away. Chalk it up to the change in temperature.(I am in NE PA) Moving on...Later during the drive, I got a warning pop up that said "Car needs service, steering assist reduced." I thought, what now? The vehicle drove fine except that autosteer was disabled. Still had cruise control. Googled it and found many experienced this exact warning and all was needed was a reboot. I called the service center and they told me to do the same thing: Reboot the system. Pushed on brake and hold the 2 scroll wheels in and car rebooted. Warning went away and off I continued with my day.

I got home that night and plugged the car in again. The next morning I got in the car and the warning came back up. Called the service center again and after being on hold for 18 minutes, someone finally answered and ran diagnostics on the car. They saw the errors and told me that the car had been trying to download a firmware update for the past 11 days. I told the advisor that I've only had the car for 4 days up to that point. He told me to check the wi-fi when I went home and see if it downloads the latest firmware. I did just that when I got home and the firmware updated successfully. I now had 2018.34.1 3dd3072.

The next day I went to take the car to get the windows tinted. I dropped off the car and when it was done, my tint guy called and said that the car had no power steering. I didn't believe him. He dropped it off to me and everything seemed fine except for that "Car needs service, steering assist reduced" warning was still there. I was at work so before I went back in to work, I tried a hard reset twice but to no avail. Warning was still there. A few hours later, I got done work and got in my car, put it in drive and wouldn't you know.... no power steering. At this point I was extremely frustrated to say the least. Called the service center again and they created a ticket and scheduled a mobile tech to come and fix it. Still holding my patience at this point, I googled "Model X loss of power steering." Sure enough, there were many others that experienced this and the temporary solution was to power down the car, wait a few mins, then power back up. I did this and it worked, the power steering was back. Drove it home, parked and plugged it in for the night.

Not gonna bore you anymore but after 2 more days of the same thing happening, the temporary fix no longer worked. I now can't get the power steering to work anymore and the car is an absolute bear to drive. Only positive thing I can say is that my biceps seem to have gotten bigger with the workout I am getting manual steering this car. I am beyond frustrated and beginning to second guess my decision to buy this $150k plus vehicle. Not to mention how embarrassing it was to take top level executives for a ride in my car and not have power steering.

So I have an appointment tomorrow morning (9/13) at the service center that is an hour away and I am supposed to drive this car without power steering. I am not looking forward to that drive. Oh I almost forgot, there is something rolling around in the passenger side door that sounds like a marble rolling back and forth as I accelerate and decelerate. That should make the drive even more enjoyable.

I'll keep everyone posted on what happens tomorrow but for right now....I HATE THIS CAR!!!
 

jdchi

Member
Nov 7, 2017
65
107
Illinois
I picked up my inventoried P100D Model X that was a showroom car with 500 miles on it just last Thursday and although the delivery process itself went smooth, I had problems with the car right from the get go. When I arrived at the delivery center, I was taken to the car and sat in it for the first time. As excited as I was, I turned the car on and immediately, the first problem arose: No audio. Delivery specialist took the car around to service and 15 minutes later, it came back out and audio worked fine. I continued to inspect the entire vehicle and everything looked good except for a small nick in the drivers side door near the edge of the door. Delivery specialist touched it up and I was satisfied. I had planned on wrapping the entire car anyway. Signed the paperwork and off I went. Drive home was great, everything was functional and had my first taste at Autopilot. I was hooked. Got home, parked it in my garage, plugged it in and all was great. I couldn't wait to drive it the next day.

The next day I took it to work and that's when things started to happen. First was the tire pressure monitors came up indicating 3 of the 4 tires were at 37psi. They were all at 42 psi when I picked it up the day before. It was a little cold out so I filled the tires back up and warnings went away. Chalk it up to the change in temperature.(I am in NE PA) Moving on...Later during the drive, I got a warning pop up that said "Car needs service, steering assist reduced." I thought, what now? The vehicle drove fine except that autosteer was disabled. Still had cruise control. Googled it and found many experienced this exact warning and all was needed was a reboot. I called the service center and they told me to do the same thing: Reboot the system. Pushed on brake and hold the 2 scroll wheels in and car rebooted. Warning went away and off I continued with my day.

I got home that night and plugged the car in again. The next morning I got in the car and the warning came back up. Called the service center again and after being on hold for 18 minutes, someone finally answered and ran diagnostics on the car. They saw the errors and told me that the car had been trying to download a firmware update for the past 11 days. I told the advisor that I've only had the car for 4 days up to that point. He told me to check the wi-fi when I went home and see if it downloads the latest firmware. I did just that when I got home and the firmware updated successfully. I now had 2018.34.1 3dd3072.

The next day I went to take the car to get the windows tinted. I dropped off the car and when it was done, my tint guy called and said that the car had no power steering. I didn't believe him. He dropped it off to me and everything seemed fine except for that "Car needs service, steering assist reduced" warning was still there. I was at work so before I went back in to work, I tried a hard reset twice but to no avail. Warning was still there. A few hours later, I got done work and got in my car, put it in drive and wouldn't you know.... no power steering. At this point I was extremely frustrated to say the least. Called the service center again and they created a ticket and scheduled a mobile tech to come and fix it. Still holding my patience at this point, I googled "Model X loss of power steering." Sure enough, there were many others that experienced this and the temporary solution was to power down the car, wait a few mins, then power back up. I did this and it worked, the power steering was back. Drove it home, parked and plugged it in for the night.

Not gonna bore you anymore but after 2 more days of the same thing happening, the temporary fix no longer worked. I now can't get the power steering to work anymore and the car is an absolute bear to drive. Only positive thing I can say is that my biceps seem to have gotten bigger with the workout I am getting manual steering this car. I am beyond frustrated and beginning to second guess my decision to buy this $150k plus vehicle. Not to mention how embarrassing it was to take top level executives for a ride in my car and not have power steering.

So I have an appointment tomorrow morning (9/13) at the service center that is an hour away and I am supposed to drive this car without power steering. I am not looking forward to that drive. Oh I almost forgot, there is something rolling around in the passenger side door that sounds like a marble rolling back and forth as I accelerate and decelerate. That should make the drive even more enjoyable.

I'll keep everyone posted on what happens tomorrow but for right now....I HATE THIS CAR!!!

I hear you. I had a real rocky start with my X and I started wondering if I had purchased the biggest mistake of my life. It took about two weeks to iron out the kinks but now the car is great and I am in love with it. No regrets.
 

ItsNotAboutTheMoney

Well-Known Member
Jul 12, 2012
10,322
7,401
Maine
Sounds like a classic bad sensor problem. I suspect you'll feel happier and weaker when it's done.

At least it told you it was reduced. Our Volt says "Service brake assist" but it should say "Ohshitohshitohshit, no power braking, press HARD!" (Has happened twice in 5 years. Shut down, walk away, wait, return, restart.
 

tpham07

Active Member
Mar 21, 2017
1,965
2,202
Rhode Island
It was brand new. I was just stating the msrp of the X. I did pay substantially less for an inventory car with 500 miles.

to me if a car has been driven that much, its not brand new. i do hope the issues get fixed asap. we've all heard of this issue showing up on cars before and they've usually been a one and done fix.
 
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brkaus

Well-Known Member
Jul 8, 2014
7,702
6,241
Austin, TX
Ask that they tow it. Tell them you do not feel safe driving the car without power steering.

My Dodge Ram power steering went out when the truck was very new. Made a huge mess on the drive. I made them tow it :)

Edit to add - they gave me a hard time. But I told them it felt dangerous. I Asked them to state in writing they would be responsible if I was in an accident.

Hopefully an easy fix.
 
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Brave Ulysses

Member
Apr 1, 2018
206
133
Denver
Seems like a bit of an overreaction on the tire pressure issue. You filled them up and it hasn’t been an issue since.

Power steering issue is legit but also sounds like you tried to troubleshoot it a few days on your own and it’s only gotten worse. I realize the service center is an hour away but I would have called and made an appointment immediately.

And sounds like there is something in your door which should be easy for them to address.



Sorry you hate the car. The last two are frustrating issues but also obvious and easily addressed. Seems like you should be pretty happy after you take it in.
 

Terthen

Member
May 9, 2016
346
200
San Diego
Good luck. I’m sure you still paid quit a bit so I too would be really frustrated, even if thins can be easily remedied like putting more air in the tires. It just all adds up. They had better permanently fix the power steering issue this time. Elon keeps saying if you aren’t satisfied you can take the car back, so if it doesn’t get fixed this time...
 

bob_p

Active Member
Apr 5, 2012
3,647
2,780
It could be as simple as a software update not being completed properly, leaving the vehicle with an inconsistent set of firmware (the update goes to more than the console processor - Tesla vehicles have many processors that are updated with a new release).

When we picked up our S 100D in March 2017, we immediately had a problem with a software update failing to load. We took it back to the Service Center the next day, and they kept the car overnight, and were also unable to get the next software update to install. They ordered a replacement MCU and let us take the car home until the MCU was ready for installation - and when we got home, I did a "cold start" on the car (powering the car completely off and then back on again, followed by using the steering wheel to reboot the processors) - and after doing that, the software update installed completely - and we didn't have any problems after that.

[At least not until we stored our car during Hurricane Harvey, and we had another instance of a failed software update, requiring the Service Center to force an update manually.]

If the issue is caused by a bad sensor or inconsistent software, these are issues that are easily corrected - and once done, you should be fine.
 

chudiddy

Member
Aug 25, 2018
86
63
NE PA
Thanks all for helping me through this. I just got back from dropping the car off. I got in the car this morning and did a reboot and the power steering came back. I proceeded to drive about 20 miles to stop for coffee and when I got back in the car, the power steering stopped working again. Did a reboot twice but never came back. Drove the rest of the way without power steering and was nervous the whole way down. Made it safely and explained all the issues I was having to the service advisor. They put me in a loaner (not even another Tesla but an Infiniti) and off I went. Now the waiting game begins. Ill keep you all updated. Thanks again.
 
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