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Not getting software notifications on iPhone

Discussion in 'Model X' started by polymathic, Jan 22, 2017.

  1. polymathic

    polymathic Member

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    #1 polymathic, Jan 22, 2017
    Has anyone issues with getting the software up date notifications on their iPhones (7 latest firmware)? Three updates so far, and none showed up on my phone. Only on the car dash, when getting in. Thanks.
     
  2. TexasEV

    TexasEV Well-Known Member

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    #2 TexasEV, Jan 22, 2017
    Try deleting and reinstalling the app.
     
  3. Az_Rael

    Az_Rael Supporting Member

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    #3 Az_Rael, Jan 22, 2017
    This is happening to me on Android as well. So maybe not iPhone related.
     
    • Like x 1
  4. BigMskiman

    BigMskiman Member

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    #4 BigMskiman, Jan 22, 2017
    Today was first time (I think) my iPhone app did not notify me, but car screen did. But after the install finished, iPhone app notified the install was complete. That's the important one since we don't want to interrupt the install.
     
  5. polymathic

    polymathic Member

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    #5 polymathic, Jan 22, 2017
    I've never gotten a software installed notification either. Will try reinstalling app, but it will be a while before I can find out if it makes a difference.
     
  6. krazineurons

    krazineurons krazineurons

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    #6 krazineurons, Jan 22, 2017
    I also failed to get update availabile notification on my android phone. My guess is the push service is broken?
     
  7. MXWing

    MXWing Active Member

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    #7 MXWing, Jan 22, 2017
    It has been hit and miss. IOS Phone app let me know of two previous updates but not today's update.
     
  8. JPP

    JPP Active Member

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    #8 JPP, Jan 22, 2017
    I assume all of you have gone into the settings of the Tesla app and double checked that all push notifications are ON?? I have had occasions when these have mysteriously switched OFF.
     
  9. MXWing

    MXWing Active Member

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    #9 MXWing, Jan 22, 2017
    Phone tells me when software update was complete. So it wasnt a push issue.
     
  10. BigMskiman

    BigMskiman Member

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    #10 BigMskiman, Jan 22, 2017
    Right. completed update notification works. Just the notify that there is an update possible, may be broken.
     
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