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      Not getting software notifications on iPhone

      Discussion in 'Model X' started by polymathic, Jan 22, 2017.

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      1. polymathic

        polymathic Member

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        #1 polymathic, Jan 22, 2017
        Has anyone issues with getting the software up date notifications on their iPhones (7 latest firmware)? Three updates so far, and none showed up on my phone. Only on the car dash, when getting in. Thanks.
         
      2. TexasEV

        TexasEV Well-Known Member

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        #2 TexasEV, Jan 22, 2017
        Try deleting and reinstalling the app.
         
      3. Az_Rael

        Az_Rael Supporting Member

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        #3 Az_Rael, Jan 22, 2017
        This is happening to me on Android as well. So maybe not iPhone related.
         
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      4. BigMskiman

        BigMskiman Member

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        #4 BigMskiman, Jan 22, 2017
        Today was first time (I think) my iPhone app did not notify me, but car screen did. But after the install finished, iPhone app notified the install was complete. That's the important one since we don't want to interrupt the install.
         
      5. polymathic

        polymathic Member

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        #5 polymathic, Jan 22, 2017
        I've never gotten a software installed notification either. Will try reinstalling app, but it will be a while before I can find out if it makes a difference.
         
      6. krazineurons

        krazineurons krazineurons

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        #6 krazineurons, Jan 22, 2017
        I also failed to get update availabile notification on my android phone. My guess is the push service is broken?
         
      7. MXWing

        MXWing Active Member

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        #7 MXWing, Jan 22, 2017
        It has been hit and miss. IOS Phone app let me know of two previous updates but not today's update.
         
      8. JPP

        JPP Active Member

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        #8 JPP, Jan 22, 2017
        I assume all of you have gone into the settings of the Tesla app and double checked that all push notifications are ON?? I have had occasions when these have mysteriously switched OFF.
         
      9. MXWing

        MXWing Active Member

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        #9 MXWing, Jan 22, 2017
        Phone tells me when software update was complete. So it wasnt a push issue.
         
      10. BigMskiman

        BigMskiman Member

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        #10 BigMskiman, Jan 22, 2017
        Right. completed update notification works. Just the notify that there is an update possible, may be broken.
         
      11. K-MTG

        K-MTG Sunshade Captain of TMC

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        #11 K-MTG, Oct 22, 2017 at 1:24 AM
        I got 4 software update notifications while my car is at the body shop adjacent to the SC...are they new updates or am I just getting reminders?
         
      12. boaterva

        boaterva Supporting Member

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        #12 boaterva, Oct 22, 2017 at 4:17 AM
        I didn’t get anything yesterday for 17.42 which I installed (and then nothing when it was done)... I did get some last night for charging start/stop, so perhaps it’s back to normal?

        Not sure why you get four...?
         
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