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Not getting Software update

I have a brand new model x. I guess v10 is out and everyone seem to have installed but mines still on v9. What should i do to upgrade? Please help. Thank you.
 

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jboy210

Well-Known Member
Supporting Member
Dec 2, 2016
6,974
4,763
Northern California
I have a brand new model x. I guess v10 is out and everyone seem to have installed but mines still on v9. What should i do to upgrade? Please help. Thank you.

I can take a while. Verify your car has Wifi access. And you might want to do a cold reboot (Hold down both buttons on steering wheel and brake. Count to 5. Let go. Wait 30-90 seconds for car to power off and restart. Expect all system to shutdown and stay down for 10 seconds or so.) Hopefully your car will pull down the update within a day of the cold reboot.
 
  • Informative
Reactions: KerryOH
I can take a while. Verify your car has Wifi access. And you might want to do a cold reboot (Hold down both buttons on steering wheel and brake. Count to 5. Let go. Wait 30-90 seconds for car to power off and restart. Expect all system to shutdown and stay down for 10 seconds or so.) Hopefully your car will pull down the update within a day of the cold reboot.
Will try!! Thanks!!
 

ShawnA

Active Member
Supporting Member
Nov 13, 2017
1,112
870
Edwardsburg, MI
Hi Jaekim,

If you are sure the car has a good WiFi connection at home, garage or apartment,
you should see the ))) arcs on your display upper right confirming connection to WiFi.

My car occasionally does not reconnect to WiFi when I return home and it shows 3G or LTE.
It is a matter of selecting WiFi in your car and making sure it connects.
I usually check for WiFi connection before going inside to leave the car for the night...

When you are sure your WiFi connection is good and still do not see anything:
Use your Tesla App to schedule a service appointment.
There is an option for software upgrade... Put in the notes to check for "failed" software upgrade.
They can do this remotely and break the logjam and start the flow of fixes.

Good luck,

Shawn
 
  • Helpful
Reactions: KerryOH
Hi Jaekim,

If you are sure the car has a good WiFi connection at home, garage or apartment,
you should see the ))) arcs on your display upper right confirming connection to WiFi.

My car occasionally does not reconnect to WiFi when I return home and it shows 3G or LTE.
It is a matter of selecting WiFi in your car and making sure it connects.
I usually check for WiFi connection before going inside to leave the car for the night...

When you are sure your WiFi connection is good and still do not see anything:
Use your Tesla App to schedule a service appointment.
There is an option for software upgrade... Put in the notes to check for "failed" software upgrade.
They can do this remotely and break the logjam and start the flow of fixes.

Good luck,

Shawn
Thank you for your advice. I do have the maximum strength wifi signal but still havent got an update notification. Everyone seem to have 2019.32.11 but mine says 2019.15.106( isnt this way behind?) when my car was manufactured last month. I even contacted my SA about this issue, but he just told me to wait.
 

ShawnA

Active Member
Supporting Member
Nov 13, 2017
1,112
870
Edwardsburg, MI
Hi Jaekim,

I cannot remember all of the acronyms...
If you do not have the Tesla app on your phone get it...
On the Tesla app choose your car and >>>>>>Schedule Service>Software Update
Leave the note I suggested above...
You need service not sales advice to wait, you have waited, it's not working...

Shawn
 
Ive had the same issue with v10 and past software updates. I made a appointment through the app for software problem. They will try and push it to you. If that doesn’t work you will have to bring it in to a sc like i did. It’s been there for 4 days and now they are waiting for engineers to look into it. It could be other issues with your vehicle if you are not getting them.
 

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