Hi guys:
I have tesla solar panels and power wall 2.0 installed for almost a year. I realized about 4 months ago that I wasn't receiving any bills from my power company orange and rockland. I reached out to them.
They said there was a mistake on my account that I should've received a bill even if I produce more electricity than I use. I then in July, received a backlog of 6 months of bills. I go over the bills and they have almost averaged about 200-300 dollars per month- some months at 400 to 500 dollars. I contact Orange and Rockland. They said the meter was working correctly. they even sent a tech over.
Then I insist that the bills must be a mistake. For example, in month of April, because of my power wall I can see that I used very little electricity and generated more than I used. I got charged 200 dollars regardless. I spoke to their supervisor at O&R and they said they needed to "suss the data" and figure why I was billed that high. My power wall/solar setup should have me off set my electricity needs by 80%-85%.
It takes 2 more months of calls then towards of end of August, the same supervisor contacts me and say they had mis billed me and they would credit back my account and charge me again the correct amount. They even send me the corrected spreadsheet of my energy usage. The month of April- clearly is labeled as showing I generated more elecritcity than I used.
I wait almost 6 weeks after the supervisor call in end of August- I receive two new bills for July and August both about 400-500 dollars. I am sure these numbers are again incorrect. The supervisor is ducking my calls. They haven't rebilled me or credited me the money they auto deducted from my account. I don't know what to do at this point.
Do I pursue a lawyer and get this settled in court? I am getting over billed by my power company. They won't fix the problem. Do I pursue this with better business bureau? What repercussions do I have? I feel this nightmare has been plaguing me for almost now for 4 months.
I have tesla solar panels and power wall 2.0 installed for almost a year. I realized about 4 months ago that I wasn't receiving any bills from my power company orange and rockland. I reached out to them.
They said there was a mistake on my account that I should've received a bill even if I produce more electricity than I use. I then in July, received a backlog of 6 months of bills. I go over the bills and they have almost averaged about 200-300 dollars per month- some months at 400 to 500 dollars. I contact Orange and Rockland. They said the meter was working correctly. they even sent a tech over.
Then I insist that the bills must be a mistake. For example, in month of April, because of my power wall I can see that I used very little electricity and generated more than I used. I got charged 200 dollars regardless. I spoke to their supervisor at O&R and they said they needed to "suss the data" and figure why I was billed that high. My power wall/solar setup should have me off set my electricity needs by 80%-85%.
It takes 2 more months of calls then towards of end of August, the same supervisor contacts me and say they had mis billed me and they would credit back my account and charge me again the correct amount. They even send me the corrected spreadsheet of my energy usage. The month of April- clearly is labeled as showing I generated more elecritcity than I used.
I wait almost 6 weeks after the supervisor call in end of August- I receive two new bills for July and August both about 400-500 dollars. I am sure these numbers are again incorrect. The supervisor is ducking my calls. They haven't rebilled me or credited me the money they auto deducted from my account. I don't know what to do at this point.
Do I pursue a lawyer and get this settled in court? I am getting over billed by my power company. They won't fix the problem. Do I pursue this with better business bureau? What repercussions do I have? I feel this nightmare has been plaguing me for almost now for 4 months.
