Octopus Intelligent is a sham.
I moved to them in June, for the EV charging rate of 7.5p from 23.30-5.30. A great deal I thought. So I moved Electric and Gas over to them. All is well for two months, until it came to August, when suddenly for one week I had no "half hour meter readings".
So I contact Octopus and advise them on phone/email. They tell me they will look into. Days/weeks go by and after me constantly hassling them for an explanation via phone and email. I get told I will receive a call once the problem is fixed.
Days/weeks/months go by, and still nothing.
I then suddenly notice the meter readings started working, about a week ago. So I contact them and ask for an explanation and readings for the last few months. I receive nothing.
A week later (today). I receive and email telling me I've been charged at the full variable rate from August to when the readings started. No explanation still, just that the tariff is a "beta" and that it states they can do that in the small print. They offer me £50, even though I've been overcharged by about £150 just from car charging alone.
I am absolutely livid with this. So I have replied asking for an immediate call otherwise I'm going to the Ombudsman.
Now, in my eyes, this is a con. I suggest no one moved their tariff to them because their customer service is an absolute joke. Yes cheaper rates, but looks to me like a con. No explanation as to what happened, just over charging me because they can in the small print.
BEWARE
ps. I'm rage typing so excuse the mistakes