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#1,821
spooksman said:
Remembering I have only a couple of days use, and currently I have done nothing else (nothing set in the car)...

The car starts charging when I plug it in at 6:30pm (when I get home), and then stops - it appears to take between 5 and 20 minutes to stop 'automatically' - (I believe this is the way IO is meant to work - Octopus stop the charge). Then I wait, and wait, stressing about a schedule arriving. When nothing arrived by 9pm I went out and unplugged and plugged back in, it started charging again (as expected) and stopped almost immediately and the schedule arrived (this, I like!).

I believe you can manually stop the charge when it starts, and you should still get a schedule, and others have said to set a 'start charging' time in the car of 9pm (for example) so it doesn't start charging. However, I was going 'plain vanilla' to start with to see what happens and get some confidence.

I am currently wondering whether I should leave it 10 minutes after parking up, just to ensure the home location is logged and Octopus know I'm home 🤔
Click to expand...
IF it stops after first plug - it means schedule arrived!
It might not show up in your app because it is not refreshed within app itself. You need to fully close Octopus app manually, not to minimize it, and launch it again
 
#1,822
yessuz said:
IF it stops after first plug - it means schedule arrived!
It might not show up in your app because it is not refreshed within app itself. You need to fully close Octopus app manually, not to minimize it, and launch it again
Click to expand...
I'll try again tonight...

But on Monday, charge started, stopped and nothing in the app - even after closing and logging in again when in full stress mode - hence trying again later...

Second time it behaved just as you said - Started > Stopped > Schedule Arrived
 
#1,826
WllXM said:
Wdym? You've just got a schedule for that? If you're not home then what triggered it?
It's also dependent on your vehicle current charge level vs requested target so I assume it's currently very low?
Click to expand...
A mate had it
I've got it too, I wasn't too far away..
I have a 50% charge but only trickle at 5Amp
Here you go.
 

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#1,827
simonh said:
So with the new Intelligent Octopus the off-peak is 11:30 till 5:30... I don't see anything to stop you from just plugging in the car and setting it to charge in those hours and getting that rate like we do with the old Octopus Go? You only need to use the Octopus app to take advantage of the 'best' green times?
Click to expand...
You could do that (kinda against T&Cs as you do need to give them some level of charging control) but you’d be missing out on extra blocks of your whole house getting cheap leccy. If IO schedules your car to charge outside of the off-peak window then your whole house gets off-peak priced electricity. I don’t know why you’d want to exclude yourself from that bonus.

yessuz said:
IF it stops after first plug - it means schedule arrived!
It might not show up in your app because it is not refreshed within app itself. You need to fully close Octopus app manually, not to minimize it, and launch it again
Click to expand...
No it doesn’t. IO regularly checks in with your car to see the status. If the car is at home and charging then it stops the charge and if after 5pm it’ll add the car to the queue to calculate a charging schedule. The schedule might take longer to generate, and might even be updated multiple times as the entire thing is dynamic. But just having the charge stop doesn’t mean IO has come up with a schedule, conflating the two will confuse people, especially when someone plugs in before 5pm and has a charge stopped.

Though I still recommend setting off-peak charging to end at 5:30 to avoid the car charging when plugged in anyway ;)
 
#1,828
Skie said:
No it doesn’t. IO regularly checks in with your car to see the status. If the car is at home and charging then it stops the charge and if after 5pm it’ll add the car to the queue to calculate a charging schedule. The schedule might take longer to generate, and might even be updated multiple times as the entire thing is dynamic. But just having the charge stop doesn’t mean IO has come up with a schedule, conflating the two will confuse people, especially when someone plugs in before 5pm and has a charge stopped.

Though I still recommend setting off-peak charging to end at 5:30 to avoid the car charging when plugged in anyway ;)
Click to expand...
oh yes it is. The whole premise of IO is:
1) check if connected after 5 pm
2) check if at home
3) If 1) & 2) is correct - stop charging and set up the schedule

I am yet to see an instance when charging is stopped by IO and schedule not provided.
 
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#1,829
Agreed, IO stops the charge only once it has created the overnight schedule and the car's currently not in it (otherwise it will happily let it continue and you'll get a super cheap tariff outside of normal hours).

The only problem, again, is that now polling Is so random that it can take several hours before IO checks on your car status to generate the daily schedule, and therefore let your car continue to charge on peak rate. So plug it in and immediately stop the charge manually (and/or create an off-peak charging schedule at 5.30 am is the way).
 
#1,830
WllXM said:
Just thinking outside the box, I don't believe I've seen that IO requires the 'main' Tesla account to be used.
So here's a workaround (option 4 :D ). Maybe what you could do is create a second Tesla account with a new email address. Add it as an additional driver for your new model Y, and use those credentials with IO as there will be only one car in it.
Let us know if it works!
Click to expand...
I already did something similar.... among many other things today....
  • Sent a twitter message to Octopus & got a very rapid reply from 'Ben, Community Management Specialist' just telling me to re register the car via the app. I replied & reminded him about the two Tesla issue but have heard nothing since.
  • Similarly with emailing [email protected]. A reply from 'Amanda Love and Power' several hours later & once again missing the real point, ie my account contains two Teslas. I'm now told she will escalate and look into it.
  • I had created a new second Tesla account using my other gmail address earlier this morning to see if the Model 3 could move there as per option 2 in the earlier post #1,812
  • Called into my local SC (2 miles away) and asked about transferring the Model 3 to this second account. It is supposedly easy and has been done before for different reasons and should mean Octopus would poll the main account with only the Y on it. The advisor reassured me that this would have no impact on eventually selling the car as I am already the registered owner of both cars (but in my experience Tesla advisors generally have less accurate information than the combined experience on this forum - 'they' even agreed with this!)
  • A big 'however' though was that the advisor believed that my remaining referral SuC miles would go with the Model 3 & I couldn't use them with the Model Y. This was the opposite of what their more experienced colleague already told me (& one reason why I kept two cars live at once - the miles and other benefits are 'supposed' to remain on an account as long as at least one Tesla is present on a continuous basis).
  • As I had some time on my hands, I then decided to drive 10m to the Flint Supercharger and do a small charge on the Model Y to prove/disprove the theory. It also made sure that SuC charging works on the new car within 7 days of collection as I then have a long trip to/from Suffolk next week.
  • A few minutes of charge added 8 miles of range and although this took several hours to register in the Loot Box, checking charging history via the phone web browser showed Flint Mountain with todays charge, zero cost and my remaining free miles reduced correctly by 8m. The credit card linked to my account also did not register the £1.36 this charge would have incurred.
  • So that proves that referrals do indeed link to the account, not just the original car so I called back in to the Chester SC to update them.
Therefore, it does look like the risky looking 'option 2' in my other post might be the best way forward. I won't need to use SuC referral miles on the Model 3, it will be charged by & at at my Daughters (Flexible Octopus customer already) and when IO polls my main account it will then see a single Tesla 🤞

'We' (Tesla advisor and me) agreed that I will wait until Monday to see if Octopus propose something else & if not we will make the Model 3 transfer to my account at the SC and they can then take some responsibility for the consequences when something unexpected happens (sorry, I've just realised what a ridiculously unlikely proposition that is - Tesla ownership teases out the fantasist in the best of us)

To be continued....
 
Last edited:
#1,832
OK - so things went (mostly) to plan last night - plugged in, the charge started, then stopped, and I got a schedule - awesome!

However, every night when charging takes place via IO I get an Octopus notification (just one I believe) saying "Octopus cannot control my device" - seems to happen on one of the last charging sessions, but I still get virtually what I asked for (last night I asked for 90%, got 87%).

I saw something on here saying people had seen this message since 2022.40.4.2, but I am now on 2022.44.2. Any advice from the IO experts on here?
 
#1,833
spooksman said:
OK - so things went (mostly) to plan last night - plugged in, the charge started, then stopped, and I got a schedule - awesome!

However, every night when charging takes place via IO I get an Octopus notification (just one I believe) saying "Octopus cannot control my device" - seems to happen on one of the last charging sessions, but I still get virtually what I asked for (last night I asked for 90%, got 87%).

I saw something on here saying people had seen this message since 2022.40.4.2, but I am now on 2022.44.2. Any advice from the IO experts on here?
Click to expand...
I'm seeing it too. Have raised it on the Octopus forums.

The missing 2-3% has long happened on IO. If it's causing you an issue, request over and cap the battery charge % in the Tesla app. It seems to be more pronounced in cold weather and it if I had to guess why, there are probably two values for BMS in the API - one for the actual and one for the "available" which is always lower in colder weather.
 
#1,834
Drew57 said:
I already did something similar.... among many other things today....
  • Sent a twitter message to Octopus & got a very rapid reply from 'Ben, Community Management Specialist' just telling me to re register the car via the app. I replied & reminded him about the two Tesla issue but have heard nothing since.
  • Similarly with emailing [email protected]. A reply from 'Amanda Love and Power' several hours later & once again missing the real point, ie my account contains two Teslas. I'm now told she will escalate and look into it.
  • I had created a new second Tesla account using my other gmail address earlier this morning to see if the Model 3 could move there as per option 2 in the earlier post #1,812
  • Called into my local SC (2 miles away) and asked about transferring the Model 3 to this second account. It is supposedly easy and has been done before for different reasons and should mean Octopus would poll the main account with only the Y on it. The advisor reassured me that this would have no impact on eventually selling the car as I am already the registered owner of both cars (but in my experience Tesla advisors generally have less accurate information than the combined experience on this forum - 'they' even agreed with this!)
  • A big 'however' though was that the advisor believed that my remaining referral SuC miles would go with the Model 3 & I couldn't use them with the Model Y. This was the opposite of what their more experienced colleague already told me (& one reason why I kept two cars live at once - the miles and other benefits are 'supposed' to remain on an account as long as at least one Tesla is present on a continuous basis).
  • As I had some time on my hands, I then decided to drive 10m to the Flint Supercharger and do a small charge on the Model Y to prove/disprove the theory. It also made sure that SuC charging works on the new car within 7 days of collection as I then have a long trip to/from Suffolk next week.
  • A few minutes of charge added 8 miles of range and although this took several hours to register in the Loot Box, checking charging history via the phone web browser showed Flint Mountain with todays charge, zero cost and my remaining free miles reduced correctly by 8m. The credit card linked to my account also did not register the £1.36 this charge would have incurred.
  • So that proves that referrals do indeed link to the account, not just the original car so I called back in to the Chester SC to update them.
Therefore, it does look like the risky looking 'option 2' in my other post might be the best way forward. I won't need to use SuC referral miles on the Model 3, it will be charged by & at at my Daughters (Flexible Octopus customer already) and when IO polls my main account it will then see a single Tesla 🤞

'We' (Tesla advisor and me) agreed that I will wait until Monday to see if Octopus propose something else & if not we will make the Model 3 transfer to my account at the SC and they can then take some responsibility for the consequences when something unexpected happens (sorry, I've just realised what a ridiculously unlikely proposition that is - Tesla ownership teases out the fantasist in the best of us)

To be continued....
Click to expand...
Have you tried this?

teslamotorsclub.com

Octopus Intelligent - remove second Tesla from account

We have a 3 (wife's) and a Y (mine) on the same Tesla account. I want to sign up to Octopus Intelligent and I know there can be only car on the account so I plan to create a new account for my wife and add her 3 to the app, and remove it from my account. Are there any issues with doing this...
teslamotorsclub.com teslamotorsclub.com
 
#1,837
DaveNN said:
Scheduled for 17hrs or so today.
Plugged in at 10ish.
Started at about 10.30am at 10p
Schedule ends at 4am and then I've got the extra 90 mins.
Click to expand...
Mixed feelings if you're doing this everyday, sounds to me you would be borderline on the fair use policy with a set-up schedule to reach 100% by 4am. (unless you really do need the car at 4am?).
Unless you had a very low SoC this morning I assume you declared on IO that you had a granny charger at 10amps so the system computes : (100% - your current SoC) * 79kWh / 2.3kWh = Total Charge Time needed by 4am.

IO have historically been very generous with the slots outside of 23.30-5.30 but if everybody was trying this to get 17+ hours off-peak for the whole house during the day, I'm afraid they would quickly pull the plug. It's a beta after all so, use it reasonably for all our sakes.
 
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#1,838
Skie said:
You could do that (kinda against T&Cs as you do need to give them some level of charging control) but you’d be missing out on extra blocks of your whole house getting cheap leccy. If IO schedules your car to charge outside of the off-peak window then your whole house gets off-peak priced electricity. I don’t know why you’d want to exclude yourself from that bonus.


No it doesn’t. IO regularly checks in with your car to see the status. If the car is at home and charging then it stops the charge and if after 5pm it’ll add the car to the queue to calculate a charging schedule. The schedule might take longer to generate, and might even be updated multiple times as the entire thing is dynamic. But just having the charge stop doesn’t mean IO has come up with a schedule, conflating the two will confuse people, especially when someone plugs in before 5pm and has a charge stopped.

Though I still recommend setting off-peak charging to end at 5:30 to avoid the car charging when plugged in anyway ;)
Click to expand...
I didn't realize you also get cheap electricity for the whole house if it decides to charge outside of the off-peak hours. That sounds like a nice little bonus.
 
#1,839
ben_c said:
Have you tried this?

teslamotorsclub.com

Octopus Intelligent - remove second Tesla from account

We have a 3 (wife's) and a Y (mine) on the same Tesla account. I want to sign up to Octopus Intelligent and I know there can be only car on the account so I plan to create a new account for my wife and add her 3 to the app, and remove it from my account. Are there any issues with doing this...
teslamotorsclub.com teslamotorsclub.com
Click to expand...
Yes that's what I have now done - Tesla SC in Chester have managed the process for me and both cars are now on separate accounts using my two email addresses. I won't have time to try adding the Y to IO today but may try again tomorrow.
 
#1,840
WllXM said:
Mixed feelings if you're doing this everyday, sounds to me you would be borderline on the fair use policy with a set-up schedule to reach 100% by 4am. (unless you really do need the car at 4am?).
Unless you had a very low SoC this morning I assume you declared on IO that you had a granny charger at 10amps so the system computes : (100% - your current SoC) * 79kWh / 2.3kWh = Total Charge Time needed by 4am.

IO have historically been very generous with the slots outside of 23.30-5.30 but if everybody was trying this to get 17+ hours off-peak for the whole house during the day, I'm afraid they would quickly pull the plug. It's a beta after all so, use it reasonably for all our sakes.
Click to expand...
I'm feeding at 20Amp at the very max as I'm on a looped supply. Typically at under 13A.
For the next few days I won't be using the car at all.
Swings and roundabouts.
 
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